Rangecookers.co.uk reviews

Rangecookers.co.uk reviews

Excellent
9.1
from 0 - 10
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Absolutely amazing service-Tom Wright really did go the extra mile!

I rang range cookers today at 2pm. I needed a Stoves LPG conversion kit sending to an address that was guaranteed to be there on Saturday. A friend of mine was bringing it from the UK to Nigeria (we live there) who was leaving on the Sunday. It was vital that the part arrived Sat before 1pm. After doing all this for me and sending the tracking number-it was now about 3pm my friend called me to say that he was not at home and had in fact travelled to London Heathrow early. I called Tom straight away totally in a flap-he explained that the part had been sent but he could send another one to my friend in his hotel at London Heathrow to be there before he leaves for Nigeria. So Tom made a second trip to the courier company and sent me another one all before 4pm!! He also said that if i returned the first one that he sent to my friends house then he would refund me!
All in all I think the service I received today was out of this world and I cannot thank Tom and JP enough for today.
I whole heartedly recommend this company.
Lee Cunliffe-(bought a Stoves Richmond 900 DFT range cooker from them in September.
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Review by confirmed purchaser

Excellent customer service from Mike Harrison.

We found the customer service excellent. Nothing was too much teouble. We had a few difficulties with the supplier and Rangecookers took control and quickly and efficiently resolved the problems. An excellent shopping experience, recommendable.
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Review by confirmed purchaser

Great cooker

Induction,electric,100cm in stainless steel looks amazing
And is great to cook on ,I highly recommend this cooker.Thankyou
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Review by confirmed purchaser

great service

Very helpful fast service
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Review by confirmed purchaser

Saved our Christmas dinner!

My rather old range cooker expired the week before Christmas. With family and guests to cook for I had visions of barbecued turkey. However a visit to Rangecookers.co.uk in Chester saved the day. They gave me good advice on a replacement cooker that perfectly suited our needs and were very helpful in arranging a quick delivery from the appliance supplier, I have no hesitation at all in recommending this company. The showroom is well set out with a variety of manufacturer's cookers on display, helpful staff and efficient communication.
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Review by confirmed purchaser

Outstanding prices, excellent customer service, would use again

Outstanding prices, excellent customer service (we had to change our range cooker make / model pre delivery), all handled very efficiently and quickly. Would use again
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Review by confirmed purchaser

GREAT SERVICE

Only downside they are not open on a Saturday, as i would have liked to look at what I was buying, and we live too far away to visit in the week.
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Review by confirmed purchaser

Stoves 1000DFT range cooker - my precious

This was an easy purchase as I'd had my eye on this range for 18 months- just had to sort the rest of the kitchen. I ordered a range, chimney hood and a grill pan handle. Not impressed by the fact you have to pay for one. In fact range cookers let me have one for nothing just had to pay for the postage. The date was fixed for the delivery of 'my precious' , I was contacted just before and given the chance to re-arrange which I took advantage of as the builders were still in. The day of delivery and I was phoned when the van was on its way. The range was dropped in the living room and I checked it over before they left. Later that week the range was fitted and it has lived up to my expectations - I can cook dinner and make preserves at the same time - in fact as a couple there's room for us to cook together.

There are three issues that I would raise but they are to do with the product not rangecookers.co,uk
1. The carbon filters for the chimney hood - they have been on order since November and I've now been told they are expected in February !
2. The grill pan handle not only do you have to pay for it its taken10 weeks to work out how to connect it correctly to the grill plan - you clip it on corner and waggle it round to the correct position.
3. The manual - I've spent a lot of money on this range so why do you get a generic manual for a dual fuel range. The most common word through the book is 'if fitted'. If you want to save paper produce an electronic one tailored to the size and model. It can't be beyond Stoves to email the manual to the customer.
Having got this off my chest my range is still my favourite item in the kitchen possibly the house.
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Review by confirmed purchaser

The best customer service

Dealing with Range Cookers was a joy, they were friendly, extremely helpful with no pushy sales pitch. The knowledge of their products was excellent and made me want to buy from them. Prompt and excellent customer service.
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Review by confirmed purchaser

Really outstanding service

I needed a new range cooker and could not decide which one to buy. I rang Rangecookers and had the most helpful conversation with one of their people. The cooker I chose, after their advice, is perfect for what I need and much more reasonable from them than any other stockist. The cooker arrived just when they said it would and I love it. Thank you very much for your help.
Rangecookers

Reply from Rangecookers

Hi Jacky, thanks for taking the time to let us have your feedback and indeed for ordering from us. It's good to know that you found our advice helpful and that what we recommended has worked for you.
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Review by confirmed purchaser

Helpful, knowledgable and professional.

From first point of contact they could not have been more helpful. When I telephoned with some questions they were exceptionally friendly and had the answers I needed. I would not hesitate to recommend this company. Their website is very user friendly.
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Review by confirmed purchaser

Brilliant Service

I rang Rangecookers.co.uk. They are so helpful, polite, they know their products, checked stock and delivery - which was nearly a month before the next best company. The price was the best by over £150 and I cannot fault them. An excellent company and staff. I would recommend without hesitation. Brilliant.
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Review by confirmed purchaser

The grill pan handle doesn't fit!

I asked you to send me a handle for my Big Blue range grill pan but the one you sent does not fit! It does not grab the grill pan so it is of no use at all. Pity: all grill pans should have a handle.........so I'm no further forward.
Rangecookers

Reply from Rangecookers

Hi Miss Hessey, thank you for the review. The grill pan handle is certainly the correct one for the cooker you ordered, although it isn't always easy to see how they fit! I have emailed you a set of pics taken this morning to illustrate the correct way to attach the handle to the grill pan. Please let us know if there are any further problems.
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Review by confirmed purchaser

Absolutely Wonderful

This is the cooker that I have dreamed of having for a number of years. And when we decided to have a new kitchen Ed my husband said to choose what I really wanted so as off last week I have the most beautifu kitchenl set off by my wonderful Rangemaster Elan cooker in royal Pearl. I am sure I will have many years of fun with it.
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Review by confirmed purchaser

All aspects of the service were great

From visiting the store where we had good advice, with no hard sell to the delivery and installation of the oven we had an excellent service that we could not fault.
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Review by confirmed purchaser

Fabulous

Had no problems at all. Delivery was fast and efficient.
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Review by confirmed purchaser

Excellent Service

We called into the showroom early on Wednesday afternoon, looking for a splashback which we needed urgently.

Whilst one person dealt with us and took all our details, another telephoned the supplier in an attempt to have the goods with the courier that day, to be delivered to us the next . Thankfully he was successful.

Everyone in the supply chain did their utmost to get the goods to us without delay and thanks to their efforts the splashback is now installed and looks wonderful
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Review by confirmed purchaser

Excellent Service from Purchase to Delivery

Totally happy with the Rangemaster ProfessionaL + I purchased,
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Review by confirmed purchaser

Excellent Service

Excellent service from start to finish. Very polite and friendly service from ordering on the phone and very helpful.
Was kept informed on delivery from the order you going through right up to the delivery date given. The delivery drivers were just so helpful and friendly and very pleasant. You don't get service like thus very much these days.
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Review by confirmed purchaser

5 Stars even with one small thing wrong that was put right straight away !!

Hood arrived as scheduled with advanced notice of delivery window on the day (Friday am). A bifurcation / recirculation duct was included rather than a coupling for external extraction, which I noticed when unpacking. I phoned Friday lunchtime to explain the problem and that I was slated to fit it next day on the Saturday. The gentleman I spoke to was very apologetic and helpful. He agreed to post the right part straight away, special delivery, to arrive on Saturday morning, which it did. Hood was a replacement for an old one and installation was simple, as expected. Great product and great service.
Thankyou.

Rangecookers Details

About this company

Rangecookers.co.uk - great prices, expert advice and FREE delivery on Rangemaster Range Cookers, Stoves, Britannia and Cannon range cookers from the UK's leading range cooker specialist

Visit Rangecookers.co.uk

Contact information

Call us on: 01244 402 975
We live here: 1 Colchester House
CH13AP Chester
United Kingdom

Category

Rangecookers.co.uk is ranked 38 out of 97 in the category

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