I now know why they are garbage

I made an order on monday, no notification, no tracking number nothing just an email from paypal that rare had taken the money. After wait 5 days and no clothes I searched and found this site, therefore decided to email them and immediately received this response:

Thank you for contacting us. This is an automatic email to let you know that we have received your query. There is no need to reply to this email or to send another email.

Fashion Finder, parent company of Rare London, went into administration on 5th April 2013. The website is in the process of being acquired and will continue to trade. Orders received on the website will be honoured where possible.

If your query is in regards to orders or monies owed by Fashion Finder and Rare London dating up to and including the 5th April 2013, please contact the Administrator now handling matters. Their details are included below:

KPMG
St. James Square
Manchester
United Kingdom
M2 6DS
Tel: 0161 246 4102

During this transitional period, there may be delays to responses, however, we hope to resolve any issues as soon as possible.

Awful customer service ever!!!

I've ordered an Opulence Ruched Sequin Sash Dresss that was on sale, 50 GBP instead of 165 GBP!!! I received a notification that the dress was shipped but never got any tracking number. Waited for a whole month and then started to try and contact the customer service so they would give me a tracking number for the shipment.Wrote them for three times but never received any response. Interesting thing was that when I've decided to open a case in Pay Pal I was immediately refunded my money without any explanation and they have charged me for a refund/return fee,when I didn't even receive the item and never get any response from their customer service regarding my order and its refund.This is the most outrageous service I've ever received from an online fashion store.Even missguided.co.uk store was more cooperative than this one.I won't be coming back.It was my first experience with that store and I guess my last too.

Horrible customer service!!!

Not even worth a star!! I returned an item of clothing over a month ago and did not hear back from them until last week where I was told that I could not be refunded using my debit card and instead I could have it refunded by paypal had I given them the necessary details. I did that right away and still have not heard back after sending 2 more emails and 2 messages on their website. Never buy from them!!!!

Crap customer services, once they have your money they dont care! I have used them once and will never use them again!

I ordered a dress in a size 8 and paid for next day delivery which cost me £5 something, the dress arrived but it was a size 6 not 8 this was very infuriating. So I returned the item (with great difficulty due to the rubbish website and having to set up a 'returns case' and then having to get a RMA Number which they don't give you, you have to find it for yourself, then you have to request a return!! - which is abit cheeky because you should be able to return anything within 28 says of purchase without having to ask permission - especially in my case where I am returning an item due to their wrong doing) They have finally sent me a message to say they will refund me for the money, now I am left chasing them for the postage I paid!

horrible experience, totally disgusted

i ordered some items on sale on rare fashion website, having seen some of their designs in house of fraser, that convinced me they were a credible company. up until now, i have not received any e-mail from them to confirm my order yet they have deducted money from my account. I have written them severally, they have not had the decency to respond to any of my email. I tried to find their contact no on their site, unfortunately they have not deemed it fit to provide thier customers with any number.

I need to know what next to do, i am really disappointed and would never recommend any one to patronise this dodgy company. I HAVE NEVER HAD THIS SORT OF SHOPPING EXPERIENCE IN MY LIFE!

veronica
07448580033

Isabell Nordkamp found this review useful

Brilliant

Ordered a jacket, jumper and dress on Monday night, and it has just arrived this morning (Wednesday 8.30am)! Received an email yesterday telling me that it would arrive today, and then another email this morning saying it would be here between 8.30-9.30, and then it arrived 8.30am on the dot, couldn't have asked for more from free next day delivery!
Both the jacket and the jumper look even better than they did on the site, and the dress is fab too. Overall very happy!

Decent quality, good customer service

I just received my dress from Rare. I have zero complaints from their customer service - I was worried about my tracking code, so I used their contact form. They e-mailed me back right away and everything went well. I got my order in a few days, which was impressive considering I live in Greece. Overall, it was a pleasant experience, though I must say the quality of the dress itself wasn't the best. The belt that came with it looks kind of cheap, but I'll replace it with a better one. I really think you can get something of higher quality with the same money.

Isabell Nordkamp found this review useful

Not happy

Not happy having ordered a dress last week and recieved the confirmation email an payment has been taken. However since then I can't log in and have not had tracking numbers sent as promised. It's most unsettling although on the plus side they have returned emails unhelpful as they were

Excellent customer service, very quick and impressive email response

I haven't actually bought anything from rarefashion so can't talk about delivery times, but I was thinking of buying a dress from them so read reviews on this website before making my decision.
Having found a number of negative reviews, I decided to email customer service to voice my concern and asked for a phone number to make me feel more comfortable with my purchase; this was on a Sunday night, and I received a very swift reply by Monday afternoon.
Their email was very polite, well-written and thoroughly reassuring, and I was provided with all the information I asked for including a phone number (which was definitely valid, I rang it to check). In all I am very impressed with Rarefashion's customer service, though as I have said I cannot comment on their dispatch/ delivery timing or other issues people have mentioned as I haven't actually made any purchases through their website.
My only problem is that I think they should advertise a phone number to reassure customers, but based on their very quick email reply it seems it's not as necessary as with other retailers.

Awful customer service

I placed an order two weeks ago, and received only one item from my order, meaning that two were not included. I emailed them four times, and have not received a single reply. Their call centre is only open during office hours, when I am working, so am having trouble getting through on the phone. I wouldn't order from them again because this service has been so bad.
I have ordered from several internet sites and never had any items go missing, but it seems that this is quite common with Rare, having looked at the other comments.

No delivery or refund!!!!

I placed an order 3 weeks ago. They took my money out of my account the next day. Three weeks on and i have not received my order. I have sent them 6 emails now and they have not replied to a single one. I just want my money back now!! I don't know whats going on!!

Worst customer service i've experienced!!

Exceptional!

We ordered a little dress on your sale, the quality is amazing - beautifully packaged too. Also had an email to inform me that the package would be delivered between 11:00 & 12:00 and it arrived bang on time - what incredible service - you are to be commended. Rare fashion, rare service! Many thanks.

Great clothes, on time delivery

I placed an order 4 days ago, I received my parcel today, very quick delivery as I live in Greece!! Excellent package, trendy clothes, I would recommend to my friends!!!

STILL WAITING FOR ORDER AFTER 1 MONTH!!!

made quite a large order with Rare on the 1st August 2010, have sent 3 emails to find out whats going on and have received no response at all. Its now 1st September and i'm still waiting .........

kate found this review useful