Rarefashion reviews

Rarefashion reviews

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TERRIBLE CUSTOMER SERVICE!!!

i have purchased a jumpsuit from Rare fashion and i have contacted them numereous times about my return and had nothing back!! after all these comments below i am worried i wont get my money back i do not trust rare and wont be buying from them again!!
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Robbed of £197 which I cannot afford to lose. Please help

Shipment #100069982 for Order #200096051

I sent this back as a return for a refund on Saturday 5th April and it was signed for on Monday 7th by a 'G Colligan' the tracking number is AE154802232GB with Royal Mail

I have contacted you through your website 4 times since then with no reply, please please please can you sort this out

Thanks. Chloe x
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DO NOT BUY FROM THIS COMPANY.

I purchased a dress from this company, back in March. The dress came within a few days, but it was to big, so I sent it back 2 days after I received it. That was the 24th march, I have had nothing back. I have sent loads of emails I just get that automated email acknowledgment. I'm very upset I feel I've had £50 stolen from me. This company should be stopped, quite clearly from the reviews on here they are getting away with theft.
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Terrible customer Service!!

I've never wrote a review on anything before, but I just want to warn people DO NOT ORDER FROM RARE LONDON!! After waiting ages for my my order to arrive I decided to email customer services... No reply! I since sent two more emails that also got ignored! When my order finally arrived, the quality was lovely. The only problem was you would need boobs to rival Katie price's to fit in a size 8 properly! I now have to send the item back, I'm worried after reading the reviews I may never actually receive the refund... I've taken up a complaint through PayPal, not that I'm expecting anything back. Ordering from this company is not worth the hassle or money! Avoid at all costs!!
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Warning! Do NOT order - fraudulent company

I ordered a jacket from Rarefashion via their website and payed with my Paypal account (thank god!). I never received my jacket but they've kept my money. Despite having contacted the seller several times I have not heard a word from them except from the automatic reply that they would answer within 48 hrs. Its been months now... Thus I have been forced to initiate a dispute through Paypal which is yet to be settled. My concern is, what do you do when you've paid on-line and can't get help from a company like Paypal? I guess Rarefashion knows that few people know how to put forward claims against a company that may also be situated in another country than your own. Again, do not buy anything from these fraudsters if you're not prepared to lose your money (and time)!
Rarefashion

Reply from Rarefashion

Hi Sara, on behalf of Rare London, we sincerely apologise for the issues and poor customer service that you've experienced thus far. However, we've tracked your order and it appears to have been delivered to the recipient already. You can track your parcel with reference: LQ535044805GB - www.trackitonline.ru/ or www.posten.se/
If there are any further issues with tracking your order, we'll be more than happy to help.

Kind regards

Rare London
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SCAM ARTISTS, STAY AWAY

I purchased a dress on March 4th 2014. It's now April 14th 2014 and I have yet to even receive a shipping confirmation! My money was taken out of my account the day I purchased the dress. I've tried to reach out to them THREE TIMES, and the one time I actually got an automated response back saying the following:

Thank you for contacting us. This is an automatic email to let you know that we have received your query. There is no need to reply to this email or to send another email.
Our Customer Service Office Hours are from 10am to 3pm Monday to Thursday and 9 am to 2pm on Fridays.Our Customer Service Team aim to respond to all emails within 48 hours of receipt. Emails received after 2pm on Friday and over the weekend will receive a response as soon as possible on Monday.
--
Kind Regards,
Laura
Customer Service Advisor

Needless to say, 48 hours passed, two weeks passed, and I still haven't received a response from anybody in customer service. I am SO disappointed. I'm a very understanding person, and know that sometimes these things can take awhile (I live in Canada), and since it's coming from Europe, it can take longer than usual. All I wanted to know from these people, is if it had been shipped, because I never received a confirmation, and now after three very polite emails, I feel like I'm being ignored. So, not only did I pay for the dress in Euro's, but I had to pay the exchange rate, and also the duties/taxes, so my $25 dress came to almost $70, and I was ok with that because I loved the dress, but WHERE IS IT? I'm really surprised this company is still in business, almost all the reviews on here are HORRIBLE. I'm surprised nobody has called the better business bureau on these unprofessional people. So MAD!
Rarefashion

Reply from Rarefashion

Hi Sarah, on behalf of Rare London, we sincerely apologise for the lack of communication and poor customer service that you've experienced thus far. However, we have been notified that the issue has now been addressed and that you have been in touch with us to rectify the problem.

The issue with your order is caused by problems with Canada post to which we were also unaware of. However, please accept our apologies for not responding to your emails within the time stated and for failing to send you your dispatch confirmation.

Kind regards

Rare London
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AWFUL - DO NOT BUY!

I have had the same problem as below! I have not had my order and it has been over the 5 working days stated on their website. I have written multiple emails and still not heard from anyone!

My money has been taken however!
There is no contact number. This is terrible service, poor form. The fact my money which I earned has been taken and I cant get hold of anyone is ridiculous.

How do we sort this out!!!???
DO NOT BUY FROM THEM!
Sarah Guy found this review useful
Rarefashion

Reply from Rarefashion

Hi,

On behalf of Rare London, we sincerely apologise for the delay in your order and the poor service that you've experienced with us thus far. If you could confirm your order number or billing name, we could look at your account and track your parcel to see what caused the delay and take the appropriate actions to rectify the situation.

Kind regards

Rare London
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RIP OFF

I've made an order over 2 weeks ago and I still haven't received my order while they still have it in them to take out the money from my card. I've emailed their customer care several times with no response. Seeing that this is a usual thing that they do, I would like to write this review to make anyone using this website aware that they are thieves and do not do as promised.
Sarah Guy found this review useful
Rarefashion

Reply from Rarefashion

Hi Nadia, we sincerely apologise for the lack of communication and poor customer service that you've experienced from us. However, we have been notified that the issue has now been addressed and that you have been in touch with us to rectify the problem.

The issue with your order is caused by the Royal Mail who appears to have lost your parcel in transit to which we were also unaware of. However, please accept our apologies for not responding to your emails within the time stated and for failing to send you your dispatch confirmation.

Kind regards

Rare London
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worst shopping experience ive had

DO NOT BUY FROM THEM

Bought a dress that was £49, free delivery if you spend over £50 so paid postage also.The next day after my purchase the dress had £20 taken off its price!! I looked in the 'My Order' section and my purchase was not there even though the money was taken out my account. I emailed about this and actually asked if I could cancel my order anyway as it had not been processed as I had seen the dress on a blog and wasn't as nice as I expected.

The dress did arrive but I sent it back the same day, however as my order was not in the 'my order section' I could not properly fill out the returns section. I returned it out the best I could and 2 months later I have not received my return. I also posted it first class recorded delivery which cost another £5 so I know they have received it.

I have sent about 8 emails over the months with absolutely no response at all. The service is shocking. I am out £60 with no dress or the chance to get my money back as they just don't get back to you!!!
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Terrible Company, Terrible Customer Service, a Bane to Online Fashion Shopping

Terrible service, I should have looked up the company before bothering to buy from them. I ordered a dress on Dec 18., intending to give it to my friend at uni as a late Xmas gift. I received an email from the company after I made my order that had a confirmation, but never received a shipping confirmation. After contacting customer service twice within the past two weeks, I got nothing, so I opened a dispute on PayPal. I just received an email about my refund after the dispute was opened, but I think I'll keep it open until I get the money back into my account, lest I end up like the reviewer below.

While my experience wasn't as bad as a lot of other reviewers, I would assert that no online retailer should treat customers like this at all. My experience is just further support to the fact that this company is a complete and total scam. DO NOT BUY FROM THESE PEOPLE.
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No respond and never received my item!

Ordered my item one month ago and has not received it. Wrote them twice and no respond!!! Service is so bad, this shall be the last time im buying from them! will write on their facebook page
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DON'T BUY FROM THEM!

I ORDERED A JACKET FROM THEM IN MARCH, IT FINALLY CAME AFTER A COUPLE OF WEEKS AND WAS TOO SMALL. I DID THE PROCESS TO SEND IT BACK AND RECEIVED THIS EMAIL:
Dear Customer
With regret, Fashion Finder, parent company of Rare London and the associated website www.rarelondon.com went into administration on Friday 5th April 2013.
All questions relating to refunds and monies owed should now be addressed to the administrators. All queries should be addressed to Tom Johnson at the address below:
KPMG Restructuring
St. James Square
Manchester
United Kingdom
M2 6DS
Tel: 0161 246 4102
We can confirm that KPMG have been provided with records of all returns documents that have been received up to Friday 5th April 2013.

RIDICULOUS!!! HERE IT IS OCTOBER AND I HAVE YET TO RECEIVE ANY MONEY BACK FOR A ITEM THAT THEY HAVE BACK! I HOPE THAT EVERYBODY TAKE THE TIME TO REPORT THEM SO THEY CAN BE SHUT DOWN BECAUSE THEY ARE THIEVES!!!!!!!!
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In Love with Rare London

The trick to shopping with Rare London is to know that it will take generally around 5-6 working days for your items to arrive, so don't order if you have an event coming up in the next few days in which you want to wear these clothes. The shipping isn't the greatest but it has never taken more than the stated 5-6 working days and has always arrived in excellent condition.
The next trick is to shop the sale. They always have an amazing sale and most items are around £7-£10, marked down from around £50! Genuine bargains and lovely quality clothes. Even with sale items as little as £5 most times they have extra discount codes specifically designed for the sale. The codes are normally to knock 20 or 30% off each item.
Postage is a little steep at £3.95 but when you consider they have to pack and then send these items via courier you can hardly complain. They are always sent perfectly wrapped and in an excellent condition. The courier drives to your house, knocks and waits for a signature so Rare London know you have received your parcel. If you spend £50 plus then you get free delivery anyway, which may sound a lot but if you are on a shopping spree (which I normally am when I shop the sale), then you can easily spend over that amount. My last shop at Rare came to £52 and I got 8 items of clothing! All good quality pieces from brands such as Coco's fortune and Thirty four disciples.
I have ordered from Rare six times and it has always been a pleasant experience. The clothes arrive the next week in immaculate condition and the clothing itself is always of the highest quality!

I definitely recommend Rare London.
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WRONG ITEMS...DAMAGED ITEMS AND ITEMS NON IN STOCK

Every time i make a purchase with this company there is a problem!!!!!!
They've sent my items with holes covered up with security tags....Items suppposed to be new with tags turn up with NO tags!
there is always an item out of stock....
and when you are really looking forward to receiving something like a rare opulence ballerina dress they send you a shoddy side train dress NOT what i ordered and contacting them by telephone is terrible!!!!!!!!!! not only that they don't send you a returns sticker .....i have to pay my own returns cost and wait 28 days for a refund!!!! avoid if you don't want to be disappointed because i'm disappointed in every transaction i make
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they keep the money and the dress

I ordered a dress from them for a wedding. When I noticed a week later it still had not been sent contrary to what they advertise, I contacted them to refund me and cancel the order since it would not be received in time. They sent me an email telling me they have refunded me and canceled the order. I kept checking and checking but no refund was ever sent through paypal. Then I received a message from them a couple weeks later that they sent the dress. The wedding had already passed. When the dress arrived, it was the wrong dress to top it off!!! I sent the dress back. They state they never received the dress. Now they have the dress and my money and won't do anything about it. This is a scam company, stay away!! I am also out the money to cost me to send it to England from the US. They have my money, the dress, and they cost me money to send it back, let alone the frustration this has caused me. They are very shady people, watch out!!!
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Very happy with service and packaging

I just received a bunch of dresses that i had ordered in perfect condition- i was worried looking at some of the previous reviews but had nothing to worry at all. The parcel arrived in perfect condition and took six working days to reach me.
The customer service advisor (Laura) was also very helpful and she emailed back answering my query in less than 24 hrs. The reason you don't get a tracking number is if you have done an express checkout - so i would recommend you register to the site in the future and i will be doing the same!
Tip- I would recommend you buy a size small as their sizes seem a bit big but haven't said that i haven't tried the dresses yet! So if you are an 8-10 then you can get an 8!
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I now know why they are garbage

I made an order on monday, no notification, no tracking number nothing just an email from paypal that rare had taken the money. After wait 5 days and no clothes I searched and found this site, therefore decided to email them and immediately received this response:

Thank you for contacting us. This is an automatic email to let you know that we have received your query. There is no need to reply to this email or to send another email.

Fashion Finder, parent company of Rare London, went into administration on 5th April 2013. The website is in the process of being acquired and will continue to trade. Orders received on the website will be honoured where possible.

If your query is in regards to orders or monies owed by Fashion Finder and Rare London dating up to and including the 5th April 2013, please contact the Administrator now handling matters. Their details are included below:

KPMG
St. James Square
Manchester
United Kingdom
M2 6DS
Tel: 0161 246 4102

During this transitional period, there may be delays to responses, however, we hope to resolve any issues as soon as possible.
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Awful customer service ever!!!

I've ordered an Opulence Ruched Sequin Sash Dresss that was on sale, 50 GBP instead of 165 GBP!!! I received a notification that the dress was shipped but never got any tracking number. Waited for a whole month and then started to try and contact the customer service so they would give me a tracking number for the shipment.Wrote them for three times but never received any response. Interesting thing was that when I've decided to open a case in Pay Pal I was immediately refunded my money without any explanation and they have charged me for a refund/return fee,when I didn't even receive the item and never get any response from their customer service regarding my order and its refund.This is the most outrageous service I've ever received from an online fashion store.Even missguided.co.uk store was more cooperative than this one.I won't be coming back.It was my first experience with that store and I guess my last too.
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Horrible customer service!!!

Not even worth a star!! I returned an item of clothing over a month ago and did not hear back from them until last week where I was told that I could not be refunded using my debit card and instead I could have it refunded by paypal had I given them the necessary details. I did that right away and still have not heard back after sending 2 more emails and 2 messages on their website. Never buy from them!!!!
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Crap customer services, once they have your money they dont care! I have used them once and will never use them again!

I ordered a dress in a size 8 and paid for next day delivery which cost me £5 something, the dress arrived but it was a size 6 not 8 this was very infuriating. So I returned the item (with great difficulty due to the rubbish website and having to set up a 'returns case' and then having to get a RMA Number which they don't give you, you have to find it for yourself, then you have to request a return!! - which is abit cheeky because you should be able to return anything within 28 says of purchase without having to ask permission - especially in my case where I am returning an item due to their wrong doing) They have finally sent me a message to say they will refund me for the money, now I am left chasing them for the postage I paid!

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