In the past, I have always used by bank, First Direct, to send money to South Africa either as presents for my relatives or to pay for goods ordered. I was reasonably satisfied with their service although I had to pay £25.00 for each transaction. Then I thought that I would try Rationalfx and this was a pleasurable experience as the staff were so helpful. They guided me through the initial procedures with loads of patience, as I am 86 years of age, and they sorted out a technical problem that arose until everything was up and running. I decided to send £500 in Rand to my cousin and it arrived at her bank in Klerksdorp the following day. For this transaction I was charged the sum of £4.00 and there is no doubt that I will use Rationalfx in the future for my overseas transfers to my relatives. I WAS VERY IMPRESSED WITH THIS COMPANY
Rational FX is a good company and offer much better rates than the high street banks. We have had some issues with the online service, however:
1) Fees being levied on trades under the guise of "receiving bank charges". These fees were not applicable nor justifiable after investigating. After speaking with support the fees were removed and the problem did not recur. 2) Rate downgrade changes at the last second just before pressing enter to trade. Refreshing the screen again reverts back to the original quoted better exchange rate. This happen consistently every time so it was not down to the market. But in the last few trades this has not happened. 3) After a long period of being a customer the initial small spreads promised gradually increased meaning the spread rates we are getting now are not as good as they were in the beginning. Again, after raising this with the trading desk they made changes to revert to the better rates and smaller spreads.
So after all the above, we do feel we have to keep an eye on the service rates and fees to ensure we don't get complacent and accept fee and spread increases. But overall we are pleased with the service. We would give 5 stars if we were confident we would not experience these problems in future, but we are not confident that this will be the case. Otherwise, RFX are a great company and offer a good service.
Rational FX has a great web site - that allows me to monitor the rates and try and get the best rate for my money. The whole process is very simple and quick - once you have registered you are set to send money whenever you want. Money gets to my US bank account very quickly - essential for those unexpected costs of owning a vacation home.
Hi, I try many time to have information about canceled transaction. and you never reply my question. My crédit card is ok, but you decide to block me. I don't understand and nobody call me to arrange this problem. I don't understand why. Regards
they the best on line very quick and easy web site to use ,very friendly service and good and easy no hassle transfers . safe and secure web site and you have information all the way with your transition .
I have used RATIONAL FX twice now the first was to purchase a property in Tenerife and boy wm. As a worried transferring over £150k to a company I did not know. Adam Newbury at Rational FX was outstanding contacting me every step of the way
I have used Rational FX again since exactly the same service from Adam and money transferred within one day EXCELLENT.
Very good facility to transfer money easily and inexpensively. Some time delay in processing which is inevitable, but a little slow if you need to transfer funds quickly. My recent transfer took four days although that included a weekend. I will definitely continue to use Rational FX.
I had the opportunity to experience a good customer service provided by a Rational FX assistant who was very prompt and helpful in upgrading the limits in my account. After the account was set up, which didn't take more than 24 hours, I was able to do the transfer with a very competitive rate and low charges.
I have been using RationalFX to transfer money for a number of years and I have always found them to be very customer focused. I love the way I can now complete the transaction on-line and keep a full record of previous transactions but know from previous experience that if I need to speak to a member of staff that they are all extremely helpful. I always recommend RationalFX if friends are talking about transferring money.