RationalFX reviews

RationalFX reviews

Good
8.3
from 0 - 10
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Review by confirmed purchaser

fantastic virgin experience with Rationalfx

What a fantastic website, fast, easy, efficient, own account to track transactions, amazing, one of its own, as far as i know - no other exchange company has this. Would definitely recommend to others.
Emailed to say money gone out, emailed to say money transferred and in 2 working days when we expected 5 working days.
Staying with Rationalfx from here on A*****
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Review by confirmed purchaser

Service improvement needed

Lack of facility to place a forward order online is frustrating. Spot order service is fine although the £4 fee is a con when there is already a spread.
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Review by confirmed purchaser

good, and reliable service

a good service to send money overseas, the rate is fare but could it be a little better, the service is reliable, and the time it takes every operation is fare
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Review by confirmed purchaser

wszystko poszło ok w 2 dni pieniądze u odbiorcy

polecam trochę trudności z zapisaniem się ale dzięki pomocy telefonicznej wszystko poszło ok przesyłanie pieniędzy bardzo łatwe można tez poczekać na lepszy dla nas kurs wymiany walut dla niezdecydowanych polecam
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Review by confirmed purchaser

EXCELLENT SERVICE ! TRES REACTIF

L'équipe Rationalfx est très réactive, professionnelle et suit très bien les dossiers et transactions. Tout est bien organisé. Je recommande !
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Review by confirmed purchaser

Very good except matching payment to deal

The exchange rates are very good. The website is also very easy to us and I find the dealers very efficient. However, tracking payments against deals are not so effective in my opinion
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Review by confirmed purchaser

So quick & easy to use

Will use again as very competative
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Review by confirmed purchaser

Transferts rapides et tarif intéressant

Si l'on respecte bien la procédure le système fonctionne très bien
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Review by confirmed purchaser

FORGET ABOUT YOUR LOCAL BANK - TRY RATIONALFX FOR QUALITY DEALING

In the past, I have always used by bank, First Direct, to send money to South Africa either as presents for my relatives or to pay for goods ordered.
I was reasonably satisfied with their service although I had to pay £25.00 for each transaction. Then I thought that I would try Rationalfx and this was a pleasurable experience as the staff were so helpful. They guided me through the initial procedures with loads of patience, as I am 86 years of age, and they sorted out a technical problem that arose until everything was up and running. I decided to send £500 in Rand to my cousin and it arrived at her bank in Klerksdorp the following day. For this transaction I was charged the sum of £4.00 and there is no doubt that I will use Rationalfx in the future for my overseas transfers to my relatives. I WAS VERY IMPRESSED WITH THIS COMPANY
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Review by confirmed purchaser

quick and cheap compare to banks !

Go ahead and don't hesitate to use their services.
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Review by confirmed purchaser

practicle+simple to use+good contacts

it ' easy to use from anywhere and the team is friendly and professionnal
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Review by confirmed purchaser

Profassional, quick and efficient

And, on top, agnets you talk with, when needed, are helpful and courteous.
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Review by confirmed purchaser

Good platform, good exchange rates

Rational FX is a good company and offer much better rates than the high street banks. We have had some issues with the online service, however:

1) Fees being levied on trades under the guise of "receiving bank charges". These fees were not applicable nor justifiable after investigating. After speaking with support the fees were removed and the problem did not recur.
2) Rate downgrade changes at the last second just before pressing enter to trade. Refreshing the screen again reverts back to the original quoted better exchange rate. This happen consistently every time so it was not down to the market. But in the last few trades this has not happened.
3) After a long period of being a customer the initial small spreads promised gradually increased meaning the spread rates we are getting now are not as good as they were in the beginning. Again, after raising this with the trading desk they made changes to revert to the better rates and smaller spreads.

So after all the above, we do feel we have to keep an eye on the service rates and fees to ensure we don't get complacent and accept fee and spread increases. But overall we are pleased with the service. We would give 5 stars if we were confident we would not experience these problems in future, but we are not confident that this will be the case. Otherwise, RFX are a great company and offer a good service.
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Review by confirmed purchaser

Easy to do and great rates

Rational FX has a great web site - that allows me to monitor the rates and try and get the best rate for my money. The whole process is very simple and quick - once you have registered you are set to send money whenever you want. Money gets to my US bank account very quickly - essential for those unexpected costs of owning a vacation home.
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Review by confirmed purchaser

Highly Recommended Service

Excellent rates, always efficient. A pleasure to deal with either via the Internet or directly over the phone
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Review by confirmed purchaser

Very happy

The online ordering process is very clear and easy to follow. The transfer itself very quick and efficient. Overall it leaves nothing to be desired.
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Review by confirmed purchaser

OKish

Would have got 5 stars but they made an error on my address that delayed booking the rate and the rate went against me
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Review by confirmed purchaser

very fast

Very fast transfer ... initiated on a friday evening. Arrived at customer on monday morning!

About 2.8-2.9% more expensive than a normal bank transfer with my bank - But you can use your credit card and it is a couple of days quicker than standard bank transfer

Will definately use it again
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Review by confirmed purchaser

Your support is not good

Hi,
I try many time to have information about canceled transaction. and you never reply my question. My crédit card is ok, but you decide to block me.
I don't understand
and nobody call me to arrange this problem.
I don't understand why.
Regards
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Review by confirmed purchaser

best on line quick and easy set up

they the best on line very quick and easy web site to use ,very friendly service and good and easy no hassle transfers .
safe and secure web site and you have information all the way with your transition .

RationalFX Ltd. Details

About this company

Visit RationalFX

Contact information

Call us on: +44 (0) 20 7220 8181
We live here: Holland House, Bury Street
EC3A 5AW London
United Kingdom

Category

RationalFX is ranked 126 out of 260 in the category

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