Rattanfurnitureuk reviews

Rattanfurnitureuk reviews

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Review by confirmed purchaser

Beautiful garden furniture, high end quality, delivered to us with no hiccups, perfect!

We were really pleased with our rattan furniture, the style and quality is much better than other compny which is why we went with Zebrano. The chairs are really comfortable, unlike a lot of other garden furniture, and the cushions make it a lot more luxurious, they are ok to leave out in showers too. We got a free luxury cover which will be fantastic in the winter months. The delivery was excellent, it was delivered right on time without the all day time scales, the driver called me 20 mins from delivery to ensure we were in and they delivered it directly onto my decking area, communication throughout was perfect. Overall a very stylish high quality garden furniture with an extremely professional and friendly company, would definitely recommend and use again!
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Review by confirmed purchaser

Everything exceeded my expectations!

I had been looking for some sun loungers for a while and not found what I was after, so I popped into the showroom on the off-chance. It was my lucky day, the ones I had in mind were there and had been reduced and so I bought them straight away. The lady who took payment, said that they would be delivered free of charge and that I would hear soon. They were delivered the next day and are perfect. Thank you!
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Review by confirmed purchaser

FABULOUS, professional and knowledgeable staff and excellent service and quality.

After visiting the showroom we were given excellent service by Mrs Nelson who advised us of which set would be best suited for us. We were very impressed that it also came with free umbrella, stand and covers. We were also asked when delivery would be convenient for us for the following week.
Upon delivery the set was complete and within the time given. We are extremely happy with our purchase and friends and neighbours are very envious too. Needless to say we have recommended Zebrano Rattan to everyone we know.
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Review by confirmed purchaser

Excellent product, excellent customer service.

Searched for rattan garden furniture at several garden centres, but could not find the style or quality we required although the prices were rather expensive. We found Zebrano on line and were amazed at the style and price. On receiving our goods we overwhelmed by the quality of the product. Highly recommended.
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Excellent furniture!

We searched for weeks trying various rattan furniture but nothing was quite right. We then found this company and tried the corner sofa which was comfy, well made and stylish with good colour cream cushions. Better still is that the sofa can be made into a bed. Also got the oval dining table to match. Few items missing but all dealt with quickly. Only downside was one delivery driver for heavy boxes. Using it everyday and lots of great comments from friends too!
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Review by confirmed purchaser

really impressed with Rattan furniture and after sales service

finally ordered amazing rattan comfy classy sunloungers - wowee - spent two days lazing around and they are even comfier than my bed!
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Review by confirmed purchaser

Great quality garden furniture

Furniture looks fantastic in our garden, really enhances it. Great service & great price, thank you.
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Review by confirmed purchaser

The best cannot be beaten, this is just fantastic quality & so practical

I went for the big one with 8 seats and foot stalls umbrella and covers and I am not dissapointed!! I know I did not need a cover for it but thought that with the amount spent a cover would if anything just cut down on the cleaning as it is normally used at weekends. The design is so clever, neat, tidy and space saving whilst not in use to give ample space around it, I just love it. If you are wondering if it is the right one then go and take a look and just see the quality and how comfortable it actually is, it is amazing that we now feel like we have an extra room outside rather than just a table and chairs outside on the patio, all our friends and family love it too so I have put a new padlock on the gate to keep them out!!
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Review by confirmed purchaser

Happy to help

After looking online at various sellers we found Zebrano.

Very helpful when visiting, good product knowledge, and easy to order from. Then more importantly earlier with the delivery than expected/ promised...

"under promise and over deliver " works everytime

thank you Dave and team ( and good luck Zoe ( pregnant ...very !)
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NOT HAPPY !

I ordered over £1000 worth rattan furniture from these people in early May 2013.
The order was made because the website stated the items were in stock.
After two weeks with no contact, I emailed the company which bounced back saying ' user unknown' .
I then found another email address for them and sent another stating I would cancel the order if I did not receive a reply.
Guess what I received a reply next day saying part of the order was on 'delay' until June. I emailed back to say that was okay so long as they could guarantee delivery during the first week in June. They telephoned me later that day and stated they could not offer such a guarantee, but they could substitute part of the order which would guarantee delivery the next week and that their carriers would be in touch. Guess what, a week passed and no one contacted me.
So I telephoned again, got an answer machine, I left a message and asked for a call back. Guess what no call back. I again telephoned three days later, guess what, they said they were having problems with their phones. They said They would give me the carriers number to ring, I said not my problem you ring them and sort it out and ring me back. They said they would ring the carriers and ring me back the same day. Guess what they didn't.
So here I am summer approaching and guess what still waiting !
I don't know where these positive reviews have come from but my experience of this ' company ' is absolutely diabolical. They do not know what customer service is, and just fob you of with excuse after excuse when you contact them. So that there is no misunderstanding about who these people are their company name is Kingshall Direct Ltd. They trade via websites http://www.rattanfurnitureuk.co.uk also http://www.kingshallfurniture.co.uk
My recommendation is DON'T BUY FROM THIS COMPANY
rattanfurnitureuk.co.uk

Reply from rattanfurnitureuk.co.uk

Hi Steve,

Sounds like you have had a very bad experience with us and for that I am very sorry. You have not left a reference number so I'm afraid I do not have any of your details to hand. Can you give me your reference number or invoice number please so that I can at the very least call you personally?

If you prefer to contact me my email address is david.rae@rattanfurnitureuk.co.uk

We are a small family business and I am the owner so ultimately the buck stops with me. I would like the chance to look into your order further and try to resolve it asap. I will call you as soon as I have your number.

Thanks

Dave
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Review by confirmed purchaser

Good quality furniture

Lovely garden furniture and a very good service from the courier company used by zebrano. Unfortunately had no fixings for the lazy Susan so rang zebrano and I was told one would be here in a week this was three weeks ago.
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Review by confirmed purchaser

Fantastic service, swift polite delivery, excellent value, recommend

From ordering to delivery the whole smooth experience is to be applauded, well done and I have already recommended your company to others
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Review by confirmed purchaser

A company that provides a first class service and keeps in touch while waiting for it to be delivered. Superb quality furniture!!

We just love our garden furniture, like the stone coloured cushions and they even give you 4 free scatter cushions and cover to keep it dry! I wasn't sure whether a stand came with the free cantilever umbrella or not, so I 'phoned the company and a very nice man came back to me the next day, said "no" but gave me different options what we could do to counter balance the stand. It is very comfortable and even makes drinking champagne more enjoyable!

The rattan base and fabric of cushions is superb quality.

I wish I could order lots of sunshine from them to be able to spend even more time sitting on it!
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Brilliant customer service and products

I used Rattan Furniture Uk last summer to purchase a garden table set and a firepit. Their customer service was fabulous. They answered all my questions by email and helped me chose the right products for my needs. They kept in touch with delivery status. When my furniture arrived I couldnt be more pleased, it looks brilliant in my garden and is exceptionally comfortable. The quality is better than any other that I have seen and equals, if not betters, the most expensive sets that I have seen in garden centres. I would highly recommend this company and will definately use them again.
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Fantastic products, excellent service - we wouldn't go anywhere else.

We first used Kingshall nearly 8 years ago when we bought a wooden outdoor dining set - the table and chairs are still going strong!

When we wanted to buy a rattan outdoor corner sofa last year we did a fair bit of research and, again, Kingshall were the best in terms of price, range and we knew that the service would be excellent - we weren't wrong.

We have just taken delivery of a large storage box that matches our rattan set and, yet again, we're delighted.

I think we'll be looking for a parasol later this summer so Kingshall will be our first port of call!
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This company has kitted our house out!

The qaulity of the furniture and the customer service is excellent. We have purchased nearly all our furniture from this small family run business and have never been disappointed. From Rattan Garden furniture to living room furniture, including leather sofas they have catered for all our needs. I would definately recommend this company.
AAAA+++++
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Review by confirmed purchaser

Kingshall provided great service and an excellent product

We ordered the teak four seater marlbourough bench online in April having found Kingshall Furniture via a google search. The bench was delivered on the date specified and was of excellent quality. We know, having done our research, that similar teak benches are considerably more expensive at some of our local garden centres. Overall this was very good service and excellent quality and I am now considering ordering a teak dining set from Kingshall Furniture.
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Review by confirmed purchaser

The best service you could ask for, from true professionals who really care!

From start to finish Dave and the team couldn't do enough. We knew what we wanted to spend and an idea of what we wanted and they brought it all to life and within budget. They made it simple, easy and actually fun! Compared to trawling through the big chains like sheep - this was such a great experience. Thanks guys!
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Review by confirmed purchaser

Love their stuff!

I love the stuff they do for the garden...I know a few people who've bought from them now and the service and delivery is fab. I also bought some bedroom furniture from them which is solid, reasonably priced and looks great.
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Review by confirmed purchaser

Excellent furniture, very professional staff.

Excellent quality rattan furniture. Very efficient staff too. I would have no problem recommending this company to everyone. Will shop there again in the future.

rattanfurnitureuk.co.uk Details

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