Ray Grahams reviews

Ray Grahams reviews

Excellent
9.6
from 0 - 10
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Does a bit more than the average

I ordered a pair of door handles from Ray Graham, after I had asked a question about the keyhole to handle spindle distance. The chap I had talked to noticed the subsequent order on the net had not specified that I wanted a handle with a keyhole in the backplate, so he phoned to check and then corrected the order. Excellent service!
Ray Grahams Ltd.

Reply from Ray Grahams Ltd.

Thanks for the 5 star review Chris! We have a dedicated sales team who are always here to help so I'm glad they were able to spot the order error and help you out.
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Best price and fast delivery!!

Bought some top end dewalt kit that was £100+ more expensive in ITS and Ray Graham's got it in nearly a month earlier then anyone else!
Faultless customer service and I was updated from when the order come in till it got to my door.
Will deff use them again!!
Ray Grahams Ltd.

Reply from Ray Grahams Ltd.

Hi Simon, customer service is our top priority and we are always trying to be competitive with our pricing. It's great to hear you have had a good experience ordering with us and that you will use us in the future. Many thanks for the 5 stars!
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Excellent

Rapid delivery, good price and product as described. Will use again
Ray Grahams Ltd.

Reply from Ray Grahams Ltd.

Thank you for the review Laurence, we're glad you will use us again!
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Personal service still exsists

A shop I've used for years . Ray and the staff really try and uphold the local personal touch, the bigger chains aren't at the races with that
Ray Grahams Ltd.

Reply from Ray Grahams Ltd.

Thanks a lot Louise, we really appreciate hearing feedback especially when it's this good! I hope we continue to impress in the future.
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good web site, good products good prices and great service

The product was just what I wanted at a very competitive price, delivered swiftly and well packaged, very good service with good email communication
Ray Grahams Ltd.

Reply from Ray Grahams Ltd.

Thank you for the 5 stars Mark I'm glad that you are happy with our website and service!
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Prompt and courteous

Ordering straightforward. Order did not arrive but another was sent immediately I informed the company. This time it arrived in a couple of days. No hassle. Would recommend Ray Graham's.
Ray Grahams Ltd.

Reply from Ray Grahams Ltd.

Thank you very much for the review. There's not much worse than not receiving an order and this is why we do our very best to get customers in this situation sorted as quick as possible.
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Fast quick service and good products - would certainly recommend.

Ordered from this company for the first time recently.
They had exactly what we needed in stock.
Quality of product was good, the ordering process simple, good concise communication about status of order and prompt delivery.
Therefore would not hesitate to use them again or recommend them to others.
Ray Grahams Ltd.

Reply from Ray Grahams Ltd.

Thank you very much for the review Rob it's good to hear such great feedback especially when we pride ourselves on customer service and satisfaction.
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Excellent communication and the cheapest price I could find.

I emailed with a couple of queries which were answered very promptly. Once the product was ordered it arrived within the quoted time frame and it was exactly as described. I could not ask for more. Thank you to all the team at Ray Grahams.
Ray Grahams Ltd.

Reply from Ray Grahams Ltd.

We understand there is nothing worse than online companies not responding to emails and enquiries so as a company we strive to provide the best online service possible. I am glad that you appreciate our efforts and I thank you, Gav, for the excellent review.
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Your grate will lose 2 inches. Make sure you get the right one.

I wanted a replacement grate for my Baxi. There was a choice of 16 inches or 18 inches. I measured my fireplace and it was 16 inches. I ordered the 16 inch grate and when it came it was too small and only measure 13 inches across the front. I phoned Grahams and a helpful man explained that the 18 inches grate would be better as it was 15 inches across the front.
I have sent the first grate back and am hoping that Grahams will send me the 18 inches grate measuring 15 inches across the front.
Ray Grahams Ltd.

Reply from Ray Grahams Ltd.

Thanks for the review Roger, we have received your fire grate back and one of our members of staff will be in touch with you today. I apologise for the confusion with the fire grates. Generally a 16" fire grate will be smaller than 16" as it is to fit within a 16" fireplace, this is also the same with the 18" grates. I hope the 18" is the correct one for your fireplace!
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Order worked like clockwork. Super service and after sales service.

The bandsaw was slightly damaged in transit (just a couple of bent parts) but the machine was working fine. I reported this to the sales team who ordered replacement parts from the manufacturer.
The parts arrived within seven days and the bandsaw was as new again.
Wonderful service from a great company.
Ray Grahams Ltd.

Reply from Ray Grahams Ltd.

We understand it's always heartbreaking to receive a damaged order, especially one of a high value such as your bandsaw. This is why we do everything we can to resolve the problem as quickly as possible. Thanks for the review Ray, I'm glad we were able to sort you out in the end!
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Flamin' excellent

Good prices, as described, quick delivery. I will definitely be using again and recommending, send me some business cards.
Ray Grahams Ltd.

Reply from Ray Grahams Ltd.

We will send some business cards in the post, thank you for the 5 stars Andrew.
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Very pleased

Very good product and quick delivery. Would recommend.
Ray Grahams Ltd.

Reply from Ray Grahams Ltd.

Thank you for the review Joe, we appreciate it.
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Good very fast service.

Had a problem which was sorted out very satisfactorily and quickly.
Ray Grahams Ltd.

Reply from Ray Grahams Ltd.

Thank you for the 5 stars Christine, at Ray Grahams we make it our priority to resolve problems as easily and quickly as possible.
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On time and does the job

Happy with this product.
Ray Grahams Ltd.

Reply from Ray Grahams Ltd.

We appreciate you taking the time to give us a 5 star review, thanks!
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amazingly brilliant

Placed order for more than one item next day recieved a very nice phone call apologieing that one item was out of stock and would be delivered as soon as possible, couple of days later recieved another phone call to confirm the goods were on the way recieved next day.
Would certainly use Ray Grahams again.
Ray Grahams Ltd.

Reply from Ray Grahams Ltd.

Hi Rita, thank you for the amazingly brilliant review!
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101% Top class outfit.

Ordered a few bits for my telecom service company http://telephone.lynch.ie and had them straight away. The guys were very friendly on the phone. Got free delivery and the Milwaukee scew gun that was the main purchase was the cheapest available anywhere on the net off these guys. have them bookmarked and will defo use again.
Ray Grahams Ltd.

Reply from Ray Grahams Ltd.

It's good to hear you have bookmarked us David, I hope we will continue to impress you. Thanks for the great review.
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Excellent service and fast delivery

Website easy to use, found product quickly, ordering and payment simple.
Order was processed and despatched very promptly.
Will use again and happy to recommend to friends and colleagues.
Ray Grahams Ltd.

Reply from Ray Grahams Ltd.

We try to get as many orders processed and dispatched within the same day as possible so it's good to hear this has been the case for you. Thank you for the 5 stars.
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Excellent company, very competitive prices and free uk delivery

First time customer of Ray Grahams , I bought a Milwaukee M18 Fuel Compact Cordless Percussion Drill 18 Volt M18CPD-402C , great service 3 days to deliver from Ireland for free. Very competitively priced and exellent quality drill.
Ray Grahams Ltd.

Reply from Ray Grahams Ltd.

We are glad you are pleased with your drill and our service, thanks for the review Alan.
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courteous,efficient, speedy and good website also

I ordered some Porcupipe online on Friday. They rang within 1 hour to say they had not enough stock but that it would be available on Monday. They rang again on Monday to say it had not been delivered but they would get it the next day and it was delivered on Thursday. The phone calls were informative and helpful and the caller was pleasant and polite. The goods when they arrived were exactly as I had ordered
Ray Grahams Ltd.

Reply from Ray Grahams Ltd.

Hi Sheila, thanks for the great feedback. I hope the Porcupipe has solved your problem!
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grate is what i wanted and grate is what i got. a fire grate at a great price and fast delivery.

saw this fire grate and coal saver on ray grahams web site for a very good price and speedy delivery, so i tried them and they are brilliant. they give you a host of different size grates,i would recommend this site to everyone.
Ray Grahams Ltd.

Reply from Ray Grahams Ltd.

We appreciate the review Garry, thank you for the 5 stars.

Ray Grahams Ltd. Details

About this company

Looking for Building Supplies or Materials? Visit us or our online shop, we stock a huge range of building supplies, materials and power tools for both trade and DIY enthusiasts

Visit Ray Grahams

Contact information

Call us on: 02891 813 494
We live here: 47-59 Donaghadee Road
BT23 8RZ Newtownards
United Kingdom

Category

Ray Grahams is ranked 11 out of 86 in the category Construction

Ray Grahams is ranked 10 out of 84 in the category Garden

Ray Grahams is ranked 2 out of 4 in the category Paint

Ray Grahams is ranked 4 out of 32 in the category Plumbing

Ray Grahams is ranked 9 out of 40 in the category

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