I ordered a second drill and was informed that the drill was discontinued but another one would be available at the end of feb and they would send out to me.This did not happen so i contracted them and they said they would ring back with information,but as previously happened they failed again.I feel the staff employed at Ray Grahams are very poor when customers are promised some action to rectify specific problems and will cost the business future return business.
We purchased a log grate and ash pan. The dimensions were all so accurate, they both fitted our awkward fireplace an absolute treat. The website is easy to navigate round, the checkout simple and delivery and packaging was superb. Great value for money, we will definitely use you again. Thank you
I nneded to replace the basket that holds the logs and coal as it had broken.After trawling the imternet for quite some time I managed to find exactly the right one I needed.Agood price too. Thank you.I will definately use you again.
brilliant service online cannot see how it can be beaton, could not be quicker in delivering the goods, and very helpfull with any enquiries you make. What more do you want.
Very quick and helpful service.
I bought an expensive Brabantia ironing board from Ray Grahams as they offered the best online price. It arrived very quickly but unfortunately a leg had been bent in transit. Customer services responded promptly to my email and the issue was speedily and politely resolved. Highly recommended - it is when things go wrong that you discover the true nature of a company!
Needed a new Baxi ashpan but no stockists near me. One place quoted for an order so I checked on the Internet for prices and found Ray Grahams at nearly half the price. I was surprised at how quickly it arrived.
Good product, quick service, would certainly recommend.
Easy booking process, order well packed and delivered promptly
Having shopped around a bit I thought this was very good vfm. The item arrived well packaged and on schedule. I have used both tools on a number of occasions and they have proved to be excellent. Very pleased.
I ordered 2 in-stock tools and accessories from RayGrahams.com at 2am on a Friday, got the usual emails confirming etc. Then received a phone call at 11am requesting further information, an extra fraud fraud check due the order value (£1000+), which was a painless process. During the weekend their courier (DPD) sent their usual pre-delivery messages and on Monday morning the stuff was delivered. It was a smooth and pleasant process, even with the extra phone call, as the gent on the phone was pleasant while he explained etc.
I will be more than happy to purchase from RayGrahams.com again in the future as needed.
A good friendly service over the telephone. The product was in stock and was despatched quickly. The only thing that let the service down was the courier service who tried to deliver the parcel to the wrong address, although we had someone waiting at the time they advised on the text. They did however get a driver to deliver it on his way home at 7pm. I would definitely use Ray Graham again.
I ordered a SIP 10" bandsaw which was out of stock at the time of order which the website had informed me of and wasn't an issue. I got a courtesy call the following day from the staff just to check i was aware there was a longer leadtime on this item which was good customer service.
I phoned closer to the expected delivery date to check on the progress of the order and the staff were very helpful. The bandsaw arrived at the latter estimate of the 3-5 days delivery but there was the snow to contend with at this time.
Very happy with the item, great value and good service. I would consider buying more stuff for my workshop from Ray Grahams in the future and recommend them to others.
I purchased Christmas lights in January and although they were out stock when I placed the order, I was quickly advised of this via both a telephone message and e-mail that this was the case and to get in touch if there was an issue with them being delayed. I still felt they arrived very quickly and very well packaged. I thought the service was excellent, the update was appreciated and I'm very pleased with the lights I've received. They're exactly what I was after, and the price was great too! I'd highly recommend this company.
My first order with Ray Grahams for a couple of electric hot water bottles. I had the delivery made to my work place as it guaranteed someone being available to take delivery. Delivery was made within four days despite the order being placed over the Christmas/New Year holiday and I was kept well informed of progress by text, even on delivery day when I was informed of the actual hour of delivery and the van drivers name. I was impressed.
after not finding my item locally I turned to the internet. Where I found R Grahams site ,not only did they have the grate I wanted but a lot cheaper then what was quoted by Dunsley themselves
I duly purchsed and was very pleased with both service and delivery time..
Got the ERA lock fitted it no problem. cheaper than going to B&Q.
The website was easy to navigate to my chosen item that a compare website had found me the best quality item that I was looking for , arrived in the exact stated time and that was even over the Xmas period p&p was free . Really happy with the item and would definitely use them again :)
My sister suggested the roller catches for the internal doors as I have had a few problems with conventional door latches locking us out of rooms. Shouldn't have any problems like this with these, easy to fix, quick service and very cheap. Good selection of other stuff, will visit site again
After using larger rotary lasers for surveying buildings and setting out I was looking for something a bit more flexible and compact.
This Bosch GLL 2-80 P has not disappointed, it a great bit of kit and I have already used it to set out foundations and external wall line; flip it over on to its side and it’s a good 90 degree square. For inside work it is nice and bright, but for external work the target plate (included) is a must along with red glasses which I all ready had. The bracket that comes with it is really useful and very well made, although I have mainly been using the laser on my swivel head tripod so far.
Grahams was the best price around and it was delivered on the day they said it would – very happy with the service and will defiantly be using Ray Grahams again.
Purchased the Bosch expert drill following a Google search. I bought two drills including P&P from Ray Graham for coppers more than I paid for one bit from my local tool merchant. Great service and good communication via email. I can't recommend Ray Graham highly enough.
Never seriously considered Milwaukee tools as I figured they were out of my price range, but Ray Grahams changed my mind. Prompt service and free delivery from County Down - what's not to like?
I contacted Ray Grahams because i needed a new fire grate. I am useless with a tape measure and didn't really know what i needed. I sent them an image of my existing grate on their request to narrow the search and one of their people contacted me and was able to sell me the right one. I dont normally write reviews but good customer service is hard to find and thats what i got from Grahams
The item that I had purchased was delivered to me broken, when I telephoned the company they stated that it was not their problem and I had to phone the products warranty and ask for the part myself.................
Raygrahams has the best online store i have ever used (and ive used a few) i am a joiner by trade and ordered several powertools from them as there prices were cheapest i could find online. I had a few questions which the friendly and experencied staff answered promptly and to top it all i had the tools delivered on site within 48 hrs. would highly recommend and certainly use again. keep up the excellent prices and service cheers
Found this dealer with a search engine but felt mild reservation about buying because was not familiar with the name and I couldn't find any reviews.
Need not have worried - phone call to check stock was quick and honest;
price was excellent; delivery of a large item was a couple of days.
In short - great. Thank you
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