Tried to open up a joint account with my neighbour as we needed to deposit funds for roof repairs. Booked an appointment with RBS in Partick. The day we went the person we were supposed to see was off ill and someone temporary from Paisley was covering for her. Despite having an account with RBS since 1991, she would not accept my bank statements or council tax form as evidence of my ID, even though we had been told I would not need ID as I was already a customer. (She wanted a driving licence or a passport and I have neither) I had to call in 3 times the following day with documents before she would accept a child benefit letter from HM Revenue and Customs. She told me she would put the account details through that evening and we would receive documents in 2 - 3 days. A fortnight later my neighbour called in to see what the holdup was as we had heard nothing. She was told there was a problem with my ID. I called in the next day. The person my neighbour spoke to didn't work there that day and because this person wasn't there, they couldn't find the paperwork for that account and couldn't do a thing about it. Said they would phone the Paisley office and get the original person who was supposed to set up the account to phone me the next day. She never phoned me. I think their customer service is useless and will be making a complaint about them to the financial ombudsman. It's obvious they couldn't care less about their customers.
Have now been waiting in excess of 12 weeks for a reissue of a check that was cocked up by them in the first place. Two formal complaint letters ignored and constantly fobbed off on the telephone. Have now gone to the Financial Ombudsman.