Nuff said, no wonder they needed a governorship buyout they suck
their staff dont know what they are doing!
Have now been waiting in excess of 12 weeks for a reissue of a check that was cocked up by them in the first place. Two formal complaint letters ignored and constantly fobbed off on the telephone. Have now gone to the Financial Ombudsman.
Absolutely shocking customer service, charges levied to account when actually the fault of RBS.No replies to complaints directly at branch.
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