I have owned timeshare for nearly 15 years and have had great holidays in excellent accommodation. I would recommend ownership and exchange with RCI to anyone. Once you've had a timeshare holiday its very difficult to accept normal package accommodation and it can even work out more expensive even with the costs of exchange and maintenance which like everything else have risen over the years. For visiting the States its invaluable. I mainly use RCI's online system but have also used the telephone contact service. Advisors are friendly and helpful. The online service can be a little slow at times due to the content but great for surfing new places.
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