RC Spares Hobby & Model Shop reviews

RC Spares Hobby & Model Shop reviews

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8.8
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Good store but slow delivery

First time I've used this company and I was looking for a genuine Futaba NiMh battery pack so ordered a product that was in stock with the store. However its took them a week (7 full days) just to post it - so in total including the post 8 to 9 days from a UK supplier who does mail order.

I did contact them on the 6th day to ask where it was upto as their online system stated simply "Processing" I was told that they were behind so would be an additional day before it was posted.

To sum it up - so long as it's what I've ordered I'll be happy with the product when it arrives and their system is easy to use. The guy I spoke to on the phone was polite - but the delivery took way too long. Hopefully it's a seasonal blip with them!?
RCSpares Limited

Reply from RCSpares Limited

Hi, Thank you for your review, We are sorry for the delay in you receiving your order, as a side note your order was placed at 9pm, also we do not process orders on weekends (causing more delays to order list) your order was dispatched last thing yesterday although we updated the order today, yes we are currently seeing a 900% increase in sales and visitors due to Christmas and breakages to prezzies, all said and done your order was longer than we would like also. Please note that low stock/good stock items are in transit or with the supplier stock, the Newbury stock is shown if there is stock in the shop and is usually followed by a number that is in stock these items can be shipped quicker again depending on work loads.

Many Thanks and Our Apologizes again
Pete
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Honest reliable fast service

I have nothing but good to say about these guys
I've never had a problem!
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Great fast service

Really good service, arrived on time, quality products, will definitely use RC again.
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Excellent service throughout!

Great service from start to finish.
Very friendly trustworthy advice.
I would highly recommend these guys to anyone with an interested in these hobbies.
Give them a shout, you won't be disappointed.
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Great service

Orders some parts from rcspares that I couldn't find anywhere on the web, they had them in stock and delivered to me very quickly.
Couldn`t be happier with the purchase will definitely use again for all my rc hobbys/
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very good to deal with got my item when said

Very good company got my item in couple of days thanks will use again
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Amazing

Great friendly advise very helpfull
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Fantastic service and advice with great products

I found this company throughout the web and have always found the owner to be very straight forward and honest and he always send goods as quick as he can

now that he has opened the shop its even easier as i can now drop in and collect things and save more money

definitely advise anyone to use this company for all of your RC requirements weather Nitro or Battery he seems to cover everything

Tc
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Provide more than any of the other super fast

I had the best experience with rcspares I highly recommend them to anyone
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Good knowledge, Quality service

Very helpful
Would recommend to my friends !
This shop is just what Newbury needed
All my parts and future models will be purchased through rc spares
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Review by confirmed purchaser

Good product, slow delivery

I required some li-po batteries. Previous batteries from Hong Kong, although cheaper proved poor quality and low capacity, next to useless! The batteries supplied by RCSpares were much better quality as good or better than the original. Only downside, I expected them to come from the UK but they came from Hong Kong and took a lot longer than expected, and I could have got caught for import tax so watch out for that one.
RCSpares Limited

Reply from RCSpares Limited

Think you got your orders mixed, we only ship from UK also you ordered gears and connect buckle from us :)
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Review by confirmed purchaser

most helpful and quickest service

I wanted a part for my thunder tiger s50 and found rcspares on Google and gave them a call to check the stock and was dealt by Pete who was ever so helpful and patient. He helped to establish my needs and I placed a order for a back plate and it arrived in post on the day I was promised and I would like to recommend them to anyone who is looking for a great customer service with quick response.......absolutely brilliant.
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Review by confirmed purchaser

Excellent service!

A slight problem with my first order and shortly after sending an email to outline the details I received a phone call from Pete who explained the situation and the matter is now in hand to be sorted.

A subsequent order was very quickly, and successfully, dealt with - thank you.
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Review by confirmed purchaser

great service always use modelsport for servic and price

great service not all parts in stock but as soon as parts are in they send them streight out no hassel no persistant phone calls just place your order and they do the rest. Good job if only all componies were as good . From andy in somerset...........
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Review by confirmed purchaser

Had just what i wanted,with great service.

rcspares are great for r c geeks.
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Review by confirmed purchaser

great rc car spares at cheap prices and great delivery

bought a few rc items from this company very cheap in price and great delivery i will defo be useing again in the future..thanks ..ian
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Review by confirmed purchaser

Quick, quality and no quibble

I made a mistake when using the online order, but they were very good at helping to get my order rectified. Speedy email responses and very helpful.
Thanks RC spares.
Paul
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Review by confirmed purchaser

super fast delivery great price

Was a bit suspicious when I realized this was from a Spanish website despite me searching for uk sites only BUT the product arrived from the uk in record time. Overall a good service and purchase!
RCSpares Limited

Reply from RCSpares Limited

Hi Jonathan, Thank you for your feedback, I am glad you picked up the domain name, the only reason we have the Spanish domain is for the cool effect, like youtube who has youtu.be etc the site is not a Belgium website, we are rcspares.uk.com but own rcspar.es as in rcspares :) its just an easy way to remember us! nothing more nothing less Thanks again
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Review by confirmed purchaser

a great one stop place to shop

a very professional and helpful service many thanks..
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Wow!

I have only good words to say! They care about customers! They know what they are talking about! They reply fast to emails and questions! Easy website to use easy to find parts easy to order nice and secure checkout, price is good postage is fair, shipping is good for this industry, very pro service all around thanks rc spares will use again

RCSpares Limited Details

About this company

A site dedicated to providing parts and models that are easy and hard to find

Visit RC Spares Hobby & Model Shop

Contact information

Write to: hello@rcspares.com
Call us on: 08454 75 72 75
We live here: 38 Centreprise House
RG19 6HP Newbury
United Kingdom

Category

RC Spares Hobby & Model Shop is ranked 27 out of 52 in the category Hobby

RC Spares Hobby & Model Shop is ranked 4 out of 7 in the category

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