RC Toy World reviews

RC Toy World reviews

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Review by confirmed purchaser

excellence

Brilliane after sale service will use again
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Review by confirmed purchaser

Had what I wantedThe

The item I needed was in stock and was well priced.I placed my order on Sunday evening and had instant confirmation of order.On Monday I was informed my order was dispatched and it was received by me the following morning.
IMPRESSED J.T
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Review by confirmed purchaser

Truly Appalling Service!

Ordered RC item as Christmas gift. Returned it to RC Toyworld as it did not work.
Email from RC Toyworld stated that battery and charger were both faulty.
The same item was returned to me, but again did not function. RC Toyworld emailed to say they would phone with detailed instructions to get the device airborne. They did not phone. I asked them to email detailed instructions, which they did.
Again the device did not function. I returned the device again to RC Toyworld and asked for a refund. They said it was working and would be returned to me in a few days.
Postage had already cost me £25 and I simply no longer trusted their assertions. I pleaded for a refund.
Eventually they refunded via Paypal, which cost me an additional £5, and was a hassle to get.
Adding insult to injury, RC Toyworld said that I should have researched the product and read the operating instructions!
After a nightmare 3 months dealing with this firm, and spending £30 on nothing I would, needless to say, not recommend them to anyone!!
RC Toy World

Reply from RC Toy World

At all times we provided the customer with honest and accurate comments and recommendations. The initial faulty battery was replaced and we also upgraded the original charger to one of our PRO chargers free of charge. We tested the helicopter and returned it to the customer. The customer then reported that the helicopter did not work and despite information from us on how to set it up, he decided to return it. On opening the returned box, we immediately noticed that the customer had incorrectly set the remote controller MODE switches. The helicopter remote can be easily set to MODE 1 or MODE 2 via slider switches located alongside the TRIM controls. The customer had set these mid-way, they should only be set either fully UP or fully DOWN to select the MODE. The midway position the customer had set, disabled the remote. We suspect the customer had mid-identified these controls as the TRIM controls, hence why he had set them mid-way. We did explain this to customer and that the instruction manual fully explained the setup and would have avoided the frustration experienced by the customer. Reading the instruction manual is essential as these are complex products. We always endevour to provide accurate and helpful advice to our customers.
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Review by confirmed purchaser

Quality rc kit

Good website easy to follow,telephone call gave good advice,well sorted packages for beginners,arrived in good time and in good order,only bugbear was instructions but we worked it out and had it out,buzzing round field,birthday boy over the moon
Nitro gloplug engine a lot quieter than expected,not nuisance, easy to control
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Review by confirmed purchaser

Fast response

I ordered a spare for my RC helicopter and although the item showed up as in stock, it turned out there were none in the warehouse. I was promptly contacted and refunded.
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Excellant delivery service, very well described and a reasonable price

I am a disabled builder relatively new to modelling, I used to build motorcycles but loss of a leg temporarily has put paid to that, the spitfire is to date the largest model of this kind I found the instruction manual ok but the chinese to english translation caused some confusion, the auto bind system i had not met before which gave me a little problem getting my head round, coms with Barrie at RC toyworld solved this problem quickly. I had no problems contacting Barrie who responded to my emails immediatley.
The spitfire is now sitting fully built on my lounge floor together with several other big boys toys, I cant wait to fly it. Deffinately will go back to RC toyworld, my next project is to be a large biplane.
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I would recommend Rc Toy World. Great seller.

Slightly expensive shipping costs in Italy in relation to the service provided and comparing it to similar english sellers. Many Tks.
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Brilliant service, if only the couriers were so good

Ordered and dispatched the same day, after much arguing with the couriers the car turned up. Finally got round to playing with it at the weekend and it was brilliant. Just like the service from RC Toy World.
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Review by confirmed purchaser

easy ordering, fast shipping

I use various suppliers for spares, but these seem to be the quickest .
always have my parts instock, just as quick when I ordered a car
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Very Friendly Customer Service

I spoke to a member of staff regarding a recent purchase i had made wanting information for an accessory for the products I had purchased even though it was'nt a stocked item the gentleman found the time to google the item for me with no luck I still appreciated his time and effort this is why i had to give a five star rating and will use this site again for my aircraft model accessories
regards Leroy.
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Review by confirmed purchaser

exelent

brilliant service
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Review by confirmed purchaser

good speed for parts, but damaged

Ordered online not expecting package for some time as it was over the christmas period
packaging arrived small plastic components for remote heli.
i only needed one part but you buy a set pack consisting of two, this pack consist of four locating cups and two rods,
one of the locating cups was broken??
apart form that good,
did not complain as i only needed one of the four
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Customer care excellent,essential spare parts sent quickly to keep me flying.

RC Toy World are excelling where others have failed,they see the importance of getting essential spare parts for the models that they sell to their customers,they have won my custom because of the service that they give,well done RC Toy World ! and thank you,a Happy new year to you for 2014.
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Review by confirmed purchaser

Absolutely Amazing!!!

A huge thank you for the amazing service you provided and for saving a potential Christmas disaster. Service was second to none. Delivery was as promised. Communication with you has been a pleasure.
Thank you so much
Wishing you all a very Merry Christmas and Happy New Year
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Excellent customer service.

Great communication from the team, and excellent service even though there was a problem with my order they delt with it efficiently. Very satisfied with the service I received and would recommend RC Toy World.
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Review by confirmed purchaser

Top kit stock & essential spares with fast turn around,my one stop shop.

I have been looking for some time now to find a reliable retailer for aeroplane kits,RC Toy World fulfills this need admirably,I have no hesitation in recommending them for your radio control needs,I look forward to dealing with them in the near future in the knowledge that they can be relied upon to come up with the stock with a fast and friendly service as it should be in this competitive world.
Thank you RC Toy World.
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Review by confirmed purchaser

very good website. and fast delivery that keeps you up todate throught out.

Very good only thing i would say is they should include paper instructions too for people without a p.c.
Other than that. Bloody great they are...
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A truly incredible service

I ordered a car for my son and unfortunately I ordered the wrong car , I spoke to Barrie and explained what I had done and his reply was " No problem , send it back and let me know which car you should have ordered and I'll send you that one in its place " The courier I used to return the car took an age to return it for me and again RC Toyworld kept me updated by text on a daily basis right up until the day it was finally delivered back to them.
The new car was delivered to me swiftly and my son is now happy that he has the correct car.
The customer service I received was second to none and I would not hesitate to recommend them to anyone.
Thanks again RC Toyworld.
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great efficient service and excellent products

RC yachts have a wonderful range of RC yachts - they really know what they are talking about and are extremely friendly and helpful. We have now purchased three RC yachts from RC Toy World. Their products are excellent to start and the after sales service has also be great.

RC Toy World

Free delivery on all orders over £200

About this company

Visit RC Toy World

RC Toy World Address

Call us on: 0845 519 9081
We live here: 3, Cardew Drift
IP5 2YP Kesgrave
United Kingdom

Category

RC Toy World is ranked 51 out of 144 in the category Gifts

RC Toy World is ranked 29 out of 52 in the category Hobby

RC Toy World is ranked 5 out of 7 in the category

RC Toy World is ranked 5 out of 14 in the category Toys & Games

Money Back Guarantee

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Purchase from us and if you change your mind and your product is unused, you can return your product back to us and we will fully refund you the original purchase price.

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