I ordered a car for my son and unfortunately I ordered the wrong car , I spoke to Barrie and explained what I had done and his reply was " No problem , send it back and let me know which car you should have ordered and I'll send you that one in its place " The courier I used to return the car took an age to return it for me and again RC Toyworld kept me updated by text on a daily basis right up until the day it was finally delivered back to them.
The new car was delivered to me swiftly and my son is now happy that he has the correct car.
The customer service I received was second to none and I would not hesitate to recommend them to anyone.
Thanks again RC Toyworld.
RC yachts have a wonderful range of RC yachts - they really know what they are talking about and are extremely friendly and helpful. We have now purchased three RC yachts from RC Toy World. Their products are excellent to start and the after sales service has also be great.
it was my first purchase in this website and i was little afraid to buy on it as i am in france and not england, but i have do it and i have really no regret!
we can also speak with an operator of the site for all our question and we had always a quick reply and action.
i will do another purchase on this website in future for sure!
I originally bought two boats from RC Toy World which arrived almost before the ink dried. After a problem with one of the boats they sorted things out without any fuss and they did it immediately. This organisation has integrity and honour their obligation to the customer and not only that their products are not only brilliant but real value for money. I will definitely do business again with such a reliable service.
After initial Wait of a couple of months due to no stock in the country, my Taigen Tiger tank arrived. I purchased this through RC Toy World who kept me up to date when they would be due in.
Nearly all contacts was completed through email, which to my surprise and confidence in them, was answered promptly. (Thanks Barry) I say promptly, within 5 mins not a day or so like some other companies. Everything from ordering to delivery went smoothly.
In the near future I hope to be adding to my Hubsan 4 copter family and will certainly be contacting RC Toy World for help.
Oh yes and the Tiger Tank is brilliant.
Their message to me on the 11th sept was as follows: -
We want to let you know that your order 572/050913/88 status has been updated to...
WAITING FOR DELIVERY
UPDATE ON DELIVERY: WE HAVE BEEN TOLD BY OUR WHOLESALER THAT DUE A DELAY IN ROTTERDAM, THE SHIPMENT HAS BEEN PUT BACK UNTIL THE 14TH SEPTEMBER. SORRY FOR THE DELAY BUT YOUR ORDER WILL BE DESPATCHED AS SOON AS THEY ARRIVE IN STOCK.
Some items on your order are currently out of stock and they will be sent to you when we receive new stock. If you prefer to have a refund of those items, rather than wait, please let us know.
If you have any questions about your order, send an email to email@example.com or simply reply to this message.
RC Toy World
I have heard nothing since.
As of todays date the ordered product has not yet been recieved. It's a toy helicopter, what could the problem be?
Whilst I have no complaints about ordering and service I do find the postage and packaging expensive and would be reluctant to reorder, I have previously placed an order direct to the factory in China and the P&P was a third of your costs.
The car arrived just in perfect time for the birthday party.
Great looking plane whish I took pics before I tried flying it as I crashed because the left aileron was stuck and the plane is now dead £130 gone. good idea to get a knife and clear away any bits that might stick and also just because the servers come complete does not mean that they are set up to fly. spent a lot of time getting my bits sorted and straight but unfortunately I should have checked what the builder of the plane had done before I killed my plane.
I purchased just a bag of HTX connectors which is a small order. It came in a couple of days! It looked exactly as it did on the web-site which is important as I wasn't sure if they were what I needed but because the picture was clear I knew exactly what I was getting. Great!
I bought the cessna plane, the charger didn't work and there were bits missing, got told to speak to Skyartec, spoke to skyartec who told me to chase retailer, sent back to skyartec. Skyartec referred me back to retailer after saying I could BUY another charger from them!- I got bored- £120 odd lesson learned; lesson was not to purchase a skyartec product again and not to use your outlet again.
Sorry, but you did ask!!!!
Verry good service from rc toys the model build went straight forward easy to follow instructions but had issues with the radio supplied and battery connections could be a problem for a novice builder would reccomend buying the kit without these items and buying them seperately probably more expensive this way but less hassle!
My only disappointment with this product is the instruction manual, it didn't specify where the on/off switch was located on the helicopter and the charge lights on the battery should go off when charged and we have charged for twelve hours and the light is still on! When plugging in the battery to helicopter you have to just tuck it inside the nose part as there isn't a specified place for it . other than these small issues I am very impressed.
Thank you Jim chamberlain
rc toys nice site thought I give them a try with a small order.......payment went through ok no hang ups there, delivery came well quick , with e mail progress reports..( now that I do like ) yes nice experience will shop again. definitely added site to favorites.
Guys, if you ever need to buy any RC items, don't waiste your time, go direct to these people, RC TOY WORLD. They had most of the items I required, aftersails service excellent. A bit difficult to get a hold on the phone numbers supplied.
After sail service very good as well.
Prompt delivery, good package, object as description.
helicopter shakes when trying to take of then goes on side got another one from ebay and that one is ok
Alex Walker found this review useful
yes ordered electric remote buggy on wed and it arrived two days later and had 6 emails to let me know what was going on it was a very good service.
Ordered the parts, I got the acknowledgement, and a few days later they dropped through the letterbox well packaged.
I had tried to get these parts from various places but this was the only place to have them in stock.
Overall I was very happy with transaction.
Despite a product malfunction, RC were at all time considerate and helpful sending new parts and whilst the product was beyond repair by me, they arranged to collect and refund the cost - a very good business model and at all times were polite and there to help, other businesses should take note as I would have not reservation recommending their service, our experience was not of their doing and just an unfortunate model.
I cannot recommend the company enough. Their customer relations is second to none. The quality of the Model car I bought was excellent and well exceeded the description. In terms opf speed it was as fast if not faster than the Nitro car that it replaced. In short I was delighted with every aspect of dealing with R C Toy World and would definitely deal with them again
Phoned up a spoke to someone for a bit of advice prior to purchasing. The man I spoke to couldn't have been more helpful. Purchursed a nice RC monster truck and as I was local was able to go and collect, saving me the carriage charges. Would highly recommend.
Tthe first product i bought arrived damaged wheni spoke to customer services they couldn't have been more helpful and even added more packing to the replacement to stop the same thing happening again
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