We are hiring!

Reply from RDK Mobility

[DATE]

[REPLY]

RDK Mobility reviews

Excellent
9.3 out of 10

272 Trustpilot review(s)
Most recent review
Review company
  • Reviews (272)
RDK Mobility

Review by confirmed purchaser

The loo is calling to me

Ordered RADAR keys and they were in the post by the next day. Great service and a good price

RDK Mobility

Review by confirmed purchaser

Fair price delivered quickly

This toilet seat is well padded
was delivered quickly. Fits well with velcro straps. Would highly recommend

RDK Mobility

Review by confirmed purchaser

Fabulous!

I bought for a friend, whose quality of life has been greatly enhanced by the item. She couldn't believe the difference it has made. Good quality, excellent delivery time and hassle free. Very good company.

RDK Mobility

Review by confirmed purchaser

A helpful and quick service both online and by telephone.

Easy to navigate website and helpful on the telephone. Once ordered, a quick dispatch service. Would have liked a bit more information online and a leaflet on how to maintain equipment and whether a repairs service is available from RDK or alternative repairs agency locally.

RDK Mobility

Review by confirmed purchaser

perfect pillow

the pillowslip i ordered was perfect and very good quality.
the service was quick and delivery excellent
thank you

RDK Mobility

Review by confirmed purchaser

Good product but the fasterners are extremely hard to fasten

Although the product is good it was extremely hard to fasten the press studs onto the frame and anyone with a disablility in their hands would be unable to do this. I had to get a stronger person to do this for me.

RDK Mobility

Review by confirmed purchaser

a cut above

This item was just what I wanted, makes things a lot easier, well packaged and swift delivery

RDK Mobility

Review by confirmed purchaser

There can't be another company easier to order from.

My first time dealing with this firm and would have no hesitation in buying from them again. Very quick and efficient, not to mention the delivery man who insisted on carrying the very large box straight into the house for me, which was a god send.

RDK Mobility

Review by confirmed purchaser

brilliant

we have been looking for a long handled bath/shower brush for ages , after trawling around shops, chemists and fancy goods shops for ages i decided to try the internet and was by chance i found R D K mobility Bingo straight away just what we wanted, my wife and i both have joint problems and severe arthritus but know able to reach parts we could not before, Thank you R D K.

Reply from RDK Mobility

Hello Brian, Thankyou for your recent purchase, RDK Customer Team.
RDK Mobility

Review by confirmed purchaser

Sitting Comfortably

I ordered this pressure releiving cushion after I was discharged from hospital following a knee problem which is restricting my mobility. The cushion arrived as described and is amazing. It really does releive the pressure from sitting more than I normally do. The ordering process was easy on line and was delivered ahead of schedule. I think this is a good company and I would have no hesitation in ordering again. Price was also good.

Reply from RDK Mobility

Thankyou Malcolm for your rececnt purchase, we at RDK are sorry to hear that you are having knee problems, and are pleased that the cushion you ordered has helped to relieve some of the pressure. And thankyou in advance for any future orders RDK Customer Team.
RDK Mobility

Review by confirmed purchaser

First class service.

My 87 year old Mother relies on foam cervical collars as she is riddled with chronic osteoarthritis and, with free delivery, RDK is the best company from which to buy them. I thoroughly recommend them to everyone. Thank you RDK, from my Mother and myself.

Reply from RDK Mobility

Hello Julie, thankyou for you purchase(s) from our company, we are pleased that you found our company the best place to purchase the collars, we are also delighted that you will be recommending our company to everyone, Thankyou RDK Customer Team
RDK Mobility

Review by confirmed purchaser

Excellent service

I wanted this special pillow for my ma who is suffering from terminal lung cancer and cannot lie down, it's been a god send.

Reply from RDK Mobility

Thankyou George, for your recent purchase, we at Rdk are so sorry to hear that your mum has terminal lung cancer, we are pleased that the pillow you purchased has been a god send, in what must be a terrible time for you. Regards RDK Customer Team.
RDK Mobility

Review by confirmed purchaser

RDK "Grabrails" grab your attention and keep you safe.

The 12 inch chrome knurled grab rail is strong, well made and attractive as well as being man for the job and gives a champion grip to supply you the security needed in a wet environment.

Good service tops the experience.

Reply from RDK Mobility

Thankyou Ronald for ordering from our company, we are so pleased that the grab rail is to your satisaction. RDK Customer Team
RDK Mobility

Top Class Button Pull

Bought a button pull from RDKmobility - best design I have bought as the eye is easy to push through the button slit unlike others where more effort is required to pull the button through. Light yet robust. RDK price was great and received the product in quick time - would recommend both the product and RDK

Reply from RDK Mobility

Thankyou Peter for your recent order from us, we are pleased that the item purchased was easy to use and that your pleased with price and delivery time, Thankyou RDK Customer Team.
RDK Mobility

Review by confirmed purchaser

DON'T BE ALARMED BY THE SIZE

We purchased a pack of Ring Zipper Pulls. The product itself totally met expectations EXCEPT product described as being "Diameter 220mm and Length 480mm", which in old money is over 8" diameter and nearly 19" long. Thankfully they are a lot SMALLER being only 22mm (7/8") in diameter and 48mm (1 7/8") long, so it looks loke somebody isnot very good at imperial metric conversions!!.

Reply from RDK Mobility

Hello panda17, we are so sorry about the metric conversion error, but glad the product itself was upto expectations. Thankyou RDK Customer Team.
RDK Mobility

Review by confirmed purchaser

Great all round service.

My item was very of very good quality, very competitively priced & was delivered promptly.

Highly recommend.

Reply from RDK Mobility

Hello Richard thankyou so much for your recent purchase, we are pleased that you were pleased with the price quality and delivery!! Thanks again RDK Customer Team.
RDK Mobility

Review by confirmed purchaser

Certainly knocked the socks off!

Really pleased with the rapid delivery of goods to my mum. Product (odema socks) were as described in catalogue. Mama very satisfied and I bought a second pair (in a a colour she preferred) and service just as good second time around. Will for sure use again.

Reply from RDK Mobility

Hello Fiona thankyou for ordering from our online store, we are so pleased that the socks you ordered for you mum are as described and that your mum is very satisfied with the purchase. RDK Customer Team
RDK Mobility

Review by confirmed purchaser

prompt service

I ordered without any problem, and the price was good, and the item was delivered as promised. Thanks

Reply from RDK Mobility

Thankyou Gary RDK Customer Team
RDK Mobility

Review by confirmed purchaser

Amazingly quick delivery and excellent product.

I was just on the website looking to see when I could expect delivery of my holdall when my doorbell rang and the delivery van was there with my parcel !! I was so pleased as it was in the morning and I had only ordered the holdall in the evening 2 days before. It must have been about 36 hours from order to delivery. You can't get better service than that.

Reply from RDK Mobility

Thankyou for your purchase Shirley, we at RDK are so pleased that your order arrived with no problem and in only 36 hours. RDK Customer Team.
RDK Mobility

Review by confirmed purchaser

Got a coccyx cushion!

It is thick enough, arrived before it was supposed to, and is really comfy!

Reply from RDK Mobility

Thankyou Caroline we are so pleased that the cushion arrived promptly and that it is comfy for you,. RDK Customer Team.
RDK Mobility

Review by confirmed purchaser

I AM INCONTINENT BUT NOT ON HOLIDAY ABROAD!!

i'VE USED RDK TWICE NOW FOR THE SORT OF PRODUCTS I FIND NECESSARY AND EACH TIME THEY HAVE BEEN 'SPOT ON' AND THE SERVICE EVEN BETTER

Reply from RDK Mobility

Hi Brian we are so glad that our company can be of help at certain times of the year,especially so you can carry on enjoying your holidays, RDK Customer Team.
RDK Mobility

Review by confirmed purchaser

Very pleased with service

Took back rollator without any problem

Reply from RDK Mobility

Thankyou Mark
RDK Mobility

Review by confirmed purchaser

excellent and oustanding service.

FRom looking at your bochure online to ordering and receiving the item was excellent. The item also arrived very promptly. I will definately use RDK again should the need arise.
Thankyou.

Reply from RDK Mobility

Thankyou Anne we are so glad that your shopping experience with us was such a positive one, and are pleased that if needed you would use us again! Thanks RDK Customer Team.
RDK Mobility

Review by confirmed purchaser

Response to order very quick

The mugs were great for cold drinks but unfortunately too hot too hold when drinking tea or coffee. Perhaps u have handles - did not investigate same at time of ordering. Service however was excellent.

Reply from RDK Mobility

Hi Blair, I'm not to sure which cups you bought, but if it was the drinking cups with the lid, then yes we do have 'cup holders' for them,the cups fit into these holders, and then you have handles either side, taking the heat away from fingers if hot drinks are being served, the product code for these cup holders are 17082138, you will find them on our website, hope this is useful for you. RDK Customer Team,
RDK Mobility

Review by confirmed purchaser

Very good service from website to delivery.

Very slick service from website to delivery. Website was easy to navigate and decide on a purchase. The product was prepared within about 3 days which is excellent. Delivery took just a few days more. Website to delivery took about 8 days which is first class.

Reply from RDK Mobility

Hi Vivien, we are pleased that you found our website easy to navigate, and that you are pleased with the whole process from ordering to the delivery, and if we can be of any help in the future please dont hesitate to contact us on 0800 107 5122. Kind Regards RDK Customer Team.
RDK Mobility

Review by confirmed purchaser

Excellent service!

I ordered a bandage cover for my dad so that he could have a shower whilst his leg and foot was in plaster. It was the week before christmas and I wanted it as soon as possible. I phoned RDK after placing the order online, to ask how long it would take. A very helpful member of staff got back to me after making enquiries, and informed me of postal charges. I opted for standard delivery and still recieved it the saturday before christmas. It was reassuring to have somebody on the end of the phone and I was really pleased with the product too.

Reply from RDK Mobility

Thankyou Helen for your purchase, we are pleased that the member of staff returned your call after making enquiries, we pride ourselves that our staff have excellent customer service skills. we are also pleased that your product arrived before christmas, Regards RDK Customer Team.
RDK Mobility

Review by confirmed purchaser

Brillant service

Good experience item cam in couple of days would recommend to anyone

Reply from RDK Mobility

Thankyou Hywell we are pleased that you received your recent purchase within a couple of days. RDK Customer Team.
RDK Mobility

Review by confirmed purchaser

With R.D.K. Everything will be okay, maybe eventually,

Always get most of what I need. although quite hard to get small parts.
I have been trying to get spare front wheels for R.D.K. sportie for the last 6 months. still trying. my front wheels are more chipped bits than wheel. got different phone no to try and it is always engaged or switched off. getting really annoyed, shortly I will be grounded because of front wheels.

Reply from RDK Mobility

Thankyou Ella-maria, you sound like your a valued regular customer, we are sorry that we dont always have in stock what you need, ( small parts) we do our utmost to carry a variety of items, but unfortunately cant always supply, but if we ring us 0800 107 5122, we will do our best to help you with your purchase. Regards RDK Customer Team.
RDK Mobility

Review by confirmed purchaser

Reliability and reasonable prices.

I will be ordering from them again. Even though I had to return an unsuitable item they made it as easy as possible and credited my account promptly. The prices are very keen and the products of a high standard.

Reply from RDK Mobility

Hello Lyn, we aim to be competitive with our prices, and try to source the best suppliers, we are pleased that your account was credited promptly, for the unsuitable item. Thankyou in advance for any future orders. Regards RDK Customer Team.
RDK Mobility

Review by confirmed purchaser

Rapid RDK Mobility - Supersonic service.

A ultra rapid response when order p[laced

Reply from RDK Mobility

Thankyou John, glad our delivery time is rapid, Regards RDK Customer Team.
RDK Mobility

Review by confirmed purchaser

fivestar mobility sos

fast friendly servicebag just what i needed cheaper than i lot of places i been togood prices on most things will definatly be using you again

Reply from RDK Mobility

Thankyou Ann for your recent purchase, we are pleased that the bag is to your satisfacion, and are also pleased that our prices are cheaper, we aim to be as competetive as possible. Regards RDK Customer Team.
RDK Mobility

Review by confirmed purchaser

A great chair

The chair was very well made and the two pieces fitted together very easily.
The instructions enabled me to get it operational in just a few minutes.
My mother (for whom I had bought it) gave it a 'Test Drive' and thought it was great.
Would recommend this chair to anybody.
Service from RDK Mobility was excellent.

Reply from RDK Mobility

Hi Ian, thankyou for your purchase, we at RDK are very pleased that your mum thinks the chair is great, we are also pleased that you found our service to be excellent. Regards RDK Customer Team.
RDK Mobility

Review by confirmed purchaser

company good, the item we bought less so.

We bought an extended device to open and close windows that could not be reached. Very useful if someone else presses the window lock first, otherwise no use. Need a product that has a spur to press down the window lock as all modern windows have them.

RDK Mobility

Review by confirmed purchaser

Good Selection, Bad Packaging

Was very impressed with the selection the website had to offer and the fact free delivery was offered. The products were cheaper than others offered online. The products came quickly. However the packaging was squashed, I'm not sure if this was due to the compact way they were wrapped up for delivery or whether the packaging was bag already! I wouldn't usually mind as it normally get thrown away but I was buying products as a gift.
Overall good service and good value for money. Would use again regardless!!

Reply from RDK Mobility

Hello Emily, we are so sorry that the product that you received was badly squashed, we don't know why this happened and we are sincerely sorry, but we are pleased that you found the overall service good, and we are pleased that you will use our compamy again. RDK Customer Team.
RDK Mobility

Review by confirmed purchaser

Very satisfied with both the product and your service

Mum has been confined to bed for several months and has not been able to visit her hairdresser. Using this inflatable bowl has meant that she can now have a weekly shampoo and set from a visiting hairdresser which she enjoys and looks forward to her weekly treat.

Reply from RDK Mobility

Hi Michael, it must be so nice for your mum to have a weekly treat, theres nothing better than being pampered by your hairdresser to make you feel better. We at RDK are so pleased that the inflatable bowl has enabled your mum to be able to have that little luxury once a week. Best wishes to you and your mum RDK Customer Team.
RDK Mobility

Review by confirmed purchaser

A company you can trust

Good service and delivery, unfortunatly a problem with the product, but was quickly sorted out to my complete satisfaction and my return postage rembursed, will always recommend to others.

Reply from RDK Mobility

Hi Paul sorry to hear that you had a problem with the product, but glad it was quickly resolved, to your satisfaction. Thankyou in advance for the recommendations, RDK Customer Team.
RDK Mobility

Review by confirmed purchaser

First rate customer service

Extremely helpful customer service and quick delivery. Item purchased (Sero Bonyparts cushion) was excellent and really effective.

Reply from RDK Mobility

Thankyou for purchase Jillian, we aim to train all our staff in excellent customer service skills and are so pleased with the positive comments about it. We are also very pleased that the cushion you purchased was really effective and hope it continues to be that way for a long time. Again Many Thanks for your purchase and fot the review. RDK Customer Team.
RDK Mobility

Review by confirmed purchaser

Excellent

Easy to use, free postage and speedy delivery.

Reply from RDK Mobility

Hi Patrick, we at RDK, are pleased that you find our website easy to use, and we are very pleased that you received a speedy delivery. Thanks RDK Customer Team.
RDK Mobility

Review by confirmed purchaser

Fab product and a fab price

Quality of the product speaks for itself. What more is there to say....
Very prompt delivery

Reply from RDK Mobility

Thankyou Jan for your purchase, we are glad that your purchase arrived in good time, we aim to deliver as quick as posssible. Regards RDK Customer Team.
RDK Mobility

Review by confirmed purchaser

Flawless.

I'm really pleased with my experience of RDK Mobility. I wasn't sure which of two items to buy so I sent an email enquiring about them. I received one back promptly, suggesting that I call. Some time later, I did and spent a good 20 minutes on the phone with Andy who really spent time to get to know what my needs were and think about how their products could help. There was no 'hard sell' and it wasn't a case of just being advised to buy the most expensive of the two! It's wonderful to see that there are still some companies out there who appreciate and value good old fashioned 'customer care'. When I then received my order I was very happy with the product quality too. I would highly recommend RDK to anyone.

Reply from RDK Mobility

Hi Louise we at RDK,are pleased that you chose to purchase from us. We aim to train our staff in excellent customer service, and Andy has a quite a few very positive comments from our customers. We will be sure to let him know how pleased you were with his help. We are also very grateful that you will recommend our company to other people, Kind Regards RDK Customer Team.