Keeps on ringing to the 4th time until it actually connects me to the number I'm calling:( ..then the person I'm calling actually only got 1or 2 rings on their part? Kinda confusing? Lastly, once in a while, the reception is very poor..our conversations gets cut-off..That's calling from here in USA to Qatar..
Talking with my Mom, like if we were in the same City. Even on high demanding days.
I was reviewing my account and found out that I had been billed $50 by Rebtel without a corresponding e mail from Rebtel. I contacted my bank and informed them that this was a fraudulent billing. When my bank contacted Rebtel their response was to shut down my account and then had the audacity to tell me that I must inform my bank to release the hold. They then proceeded to tell me that it must have been a mistake from my bank. That was rubbish. I had been using Rebtel for approximately three to five years and spend approximately $200 to $500 per month on their services. My service was temporarily restored and after they were queried by my bank, they could not justify the charge the charge was reversed. Now they have Interrupted my account and shut it down. I am going to open a face book page and urge people to BOYCOTT REBTEL. I have been instrumental in getting many of my friends turned on to Rebtel. Now I am going to have to tell them about this experience. I had hitherto suspected that Rebtel was making fraudulent charges to my account without the corresponding credits being given and this time I caught them red handed. I have also had an exerience of where my account was being advanced charged for replenishment even though I had not selected that option. REBTEL SUCKS BIG TIME AND I INTEND TO LET THE WORLD KNOW ABOUT THIS.
I call Iran, Mobile network. Actually the quality is sometimes good, sometimes bad! but about 60~70% of times it's alright. I think the links has to be more consistant.
My experience with rebel has been very rewarding,stress-free and convenient.I spend on international calls and able to speak to a lot more people as a result of the low calling rates.I will strongly recommend Rebtel to everyone.
When calling Algeria mobiles with my mobile the reception isn't as high quality as it could be. The calls are still 80%+ coherent, but when I've made my calls under the same conditions with a different company the quality was even higher, but it did also cost twice as much per minute. In the end, Rebtel is still much better value for money.
I have difficulty when I am updating my account or indeed checking how my account stands. In one case my pin was rejected and subsequently accepted - strange or what!! All things considered I am happy with the service.
I found that rebtel is the cheapest for Mauritius.
local number makes it easy to remember contacts
Clear voice recognition
effective communication tool
Lines often cut off when chat is getting interesting
cost of making international calls to certain countries such as Ghana can be reduce
Rebtel is apparently an over the Internet phone service. It is cheaper than most phone card schemes, and reduces the number of digits one must dial from 30 to 10. However, the sound quality is not always as good as it should be, and calls are often just dropped for no apparent reason, followed by redialing that does not reconnect the call. T reconnect, I must hang up and redial again. All the Rebtel calls I have made have been to a cellphone in the Dominican Republic. Sound quality is also occasionally terrible when using calling cards to the same country from the US.
Good prices and connection, but did not understand and do not see in the statement how my bonus 3 minutes got used.
I've lived in South & North America for some time; have had a chance to use Rebtel for 6 month or so. First, let me talk about their SMS service. It sucks! I'm not sure how the system selects on what phone number to assign an SMS icon, most of the time the icon does not appear next to the contact that was added, and an e-mail to the customer service has to be sent, and their reply which will take days to say "we have received your e-mail" and then another days to say, it has been fixed. Which I don't have time to wait for, all these in days?? Even when you sent an SMS, it gets delayed almost 90% of the time, and Rebtel always blames the 3rd world countries or the developing countries Telecommunication service, which I have hard time to believe when I can send an sms to 3 different people leaving in the same city/region and radius, only 1 will get the sms in minutes, while the others gets it in hours or even days later. Are you kidding me Rebtel???
The phone service is acceptable considering, occasionally a network problem which can happen with all VIP phones; however whenever I added minutes almost all the time, I won't see my added minutes or balance for another 10-20 minutes, and that is a time I can't afford to lose, since most calls are made overseas and there are time zone concerns and etc...so timing is very important to me, which I never got from Rebtel till the end. I have had a handful of dropped calls while calling different parts of the world; I was given a credit for some, which is of course after complaining. Due to all my experiences, I did not feel comfortable leaving my CC information saved there during that 6 month I was using.
Now as I write this, my account has been blocked for unknown reason, it's still locked and I'm tired of going back and forth with their inconsistent customer service I was forced to abandon my account and look for other service elsewhere.
The best part of Rebtel is the connect via Local Phone option. Sometimes, the WIFI causes issues but when you connect via Local Phone option it is smooth & zero disturbance. But, Rebtel should provide some discounts to its loyal customers in terms of free credit of 5 or 10%. That would help increase the loyalty.
I just switched from Skype to Rebtel because:
- Skype rates to mobiles in Ecuador are just too expensive. Rebtel offers a real price advantage there.
- Skype's (lack of) customer service is unfamous among the skype community, even as a pay-customer
- Tricky bugs. - I used to have recurrent technical problems with Skype phonecalls that would get charged to me even if they were not even 'connected' in the first place... !! ... -_-
I'm glad I found about Rebtel from credible sources (user forums), and I'm already telling my friends about it.
This is my first time of using Rebtel ,as a visitor in the United state and it was fantastic ,fast in connection and very reliable ..I will advice the company to keep up the good job and I as a person will recommend their product to friends and family visiting USA ,also their charges to Nigeria was very ok, It made life easier a lot for me to be in contact with my business.
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