I bought from this company a year ago i have just noticed they have been taking £19.95 pm out of my account.
how to get your money back.
if you look on your bank statement it is a visa transaction meaning either they have to ring you to take payment or you pay them over the internet.
in other words they store your bank details on there system and pull money out without your consent which is FRAUD!!.
Go to your bank argue a case of fraud and they will refund all the money which has been taken. it is against the law to store bank details unless a DIRECT DEBIT.
how do i no because i run a company and deal with card transaction over the phone on a daily basis.
hope this rant has managed to help someone.
Do not under any circumstances buy from this company!!!!
I bought 3 of the same item and pays straight away,,got sent one and a note saying refund on it... 4 weeks later I'm still waiting for it...
Tried ringing,,the phone number Is pointless and I have sent about 20 emails but keep getting lies sent back!!!!!
Got entered for the redsave pass without consent!!!!!!!
People need to stay well away it is such a scam of a company!!!!
Like I said quick enough to take money but don't want to pay refunds back!!!!
Actually this place needs shutting down!!!
Absolute waste if time!!!
Bought a valentine's present from this company didn't realise I had 'signed up' to some scam of a 'subscription' ended up getting charged over £100 for a small gesture of a present. Will never use again and would strongly advise you not to buy from there! Will be reporting to trading standards also.
I was scammed by this company 3 years ago and was part of class action for their deceptive approach to ongoing deductions that for various reasons did not go anywhere. At least I got the goods, but it still seems that their website is unclear and they should make it very clear that you are joining a club before they allow the transaction for their goods. Keep reporting them to trading standards and spread the worrd!!
I used this company for some Christmas presents as they were by far the cheapest. I'm still waiting for the items to appear, I've contacted them on numerous occasions and no reply.
This company is a FRAUD and scamming people for money, we cancelled our membership and they are still charging us £19.95 per month
I ordered some Lego from this company as they were the cheapest. My account was debited immediately. After 2wks I had not received my Lego and my order status was showing as 'processing'. I contacted them to enquire about delivery time. No reply was received. After a few days I submitted a cancel order request ad to cancel membership following up with an email. Still no reply. A few days later I sent another email stating that I am going to contact my bank to do a chargeback, contact the police via action fraud to report this scam and also watchdog. Still no reply. As my order was over £10 my bank will refund via chargeback which most debit and credit cards offer. They have also just debited my account for £19.95 which I will also need to do a chargeback for. I have reported this crime via action fraud online. Please do not buy from this company but if it is too late contact your bank and do a chargeback and report this crime to action fraud. The more complaints are made the sooner this company will be stopped trading and no one else will need to be a victim.
Andy Sutton found this review useful
i found a item i wanted cheaper here then any where else well you know what they say its often to good to be true well it was i still havent recived my item they are now ignoring emails and they try scam you out of £20 a month member ship fee i have cancelled MY BANK CARD due to the worry they might take this money although i lost money from my order im glad it was only £2 how ever i do say PLEASE DONT ORDER FROM THIS COMPANY EVER
I purchased from Redsave.com a large base plate for lego due to it being much cheaper than other websites. after 2 weeks no sign, I sent an email they registered my email but then there was no further emails from them, after 3 weeks I have still not received my item. THANKS TO THIS WEBSITE I HAVE DECIDED TO CONTACT MY Building society TO CLAIM BACK THE PAYMENT THEY HAVE ALSO CANCELLED MY CARD so redsave.com can take no further money.
I originally used this site because I want to buy a board game, it was slightly cheaper than anywhere else. What I didn't know is that they were going to charge me £19.95 per month and sign me up to a subscription that I did not ask for!
DO NOT USE THIS COMPANY UNLESS YOU WANT TO LOSE MONEY!
I initially ordered 1 item back in January with a 5-10 delivery. 3 weeks later nothing was recieved so after emailing, i was told it would be a further 3-5 days. Yet still nothing, by this point it was a month and i was then charged for becoming a member which I was not informed of when signing up! Since then I have asked to be refunded which I am still waiting to have happen. Although they do respond to my emails quickly saying they will do as I ask. 2 months later, I am yet to see any actions taking place! I want this message passed around so others dont have what has happened to myself!
I ordered three items from Redsave prior to Christmas based on the promise of 3 to 5 working day delivery being advertised on the web site when I ordered the goods so thought they should be there in good time.
The confirmation e-mail then stated 5 to 10 working days !! Not what I had signed up for at all. I then e-mailed them to request confirmation of delivery and got nothing back, I then asked for an immediate refund and then lo and behold received an e-mail to say the goods had been posted. My children are autistic so you can imagine the pressure that I am under for specific items.
I received two of the items I ordered. They wrote on the invoice that accompanied them that they had refunded the cost of the missing item, a Barbie House for £38.72. I have e-mailed them on numberous occasions to date and they have still not refunded this amount to me.
I sent a cancellation e-mail to them the same day regarding the extra cost of the membership which was well within the days allowed for cancellation and they still took £19.95 from my account in January.
My advice to you is if you have ordered anything from them and are thinking like me that you have cancelled any potential subscription rip off issue by sending the e-mail, do what I did and cancel your card or they will take the money and will argue the fact that they have done so legitimately.
I have to date not received back either the refund of the cost of the Barbie House, £38.72 or the additional £19.95.
I am a single mum of three children and I work hard every day to earn money for my family so I don't have to rely on benefits. I cannot afford to lose any money let alone nearly £60.00.
They ought to be closed down they are so fraudulent. Hold onto your money folks and don't even go here.
They do not answer the phone and never reply to e-mails except for the first one threatening to cancel your order. How is that the action of a legitimate business.
Stick to Argos and Toys R Us at least they have good customer service and do actually refund you for non issue of goods and replace items and don't leave your children distressed.
Ordered a Christmas Present from Redsave.com on 13/12/12. Still nothing and no refund or explanation.
Then I notice the stealth membership I was signed up for.
Pretty much the same as every other posting on various forums.
The question is they have been investigated/etc since 2008 and yet they are still at it.
Do not give this company your money/business or even a hit on thier website.
(It has been very hard to type a posting and not swear!).
I ordered a gift from Redsave for my boyfriend on 14th December 2012 expecting it to arrive for Christmas, but it did not. After numerous emails (they are not contactable by phone) some of which were answered and some just plan ignored I was told my item would be with me before Christmas, was then fobbed off that the supplier had been contacted, then got sent a lost Royal Mail form, and despite numerous emails of me continuing to chase I’m now just being ignored, yet they still haven’t issued me a refund!! Any communication I have had has been from the 'Scott' everyone else mentions
A complete scam – do not buy with this company!!!
I too am in the process of taking this further to have my money returned.
Andy Sutton found this review useful
If I could give this company zero stars, even that would be too many. I ordered a gift from Redsave for a family member on 12th December 2012 thinking it would certainly arrive in time for Christmas, how wrong was I?!!! After numerous emails (as they are not contactable by telephone) I was told my item had been delayed, then was told it had been lost in the post, then I was told they have cancelled my item and will issue a refund. This took me to the first week of January. The infamous 'Scott' who I see everyone else mentions on here told me by email my refund is being processed with their accounts department. I have been told this every week now since the beginning of January. Total and utter bull! They are nothing but thieves! **BEWARE OF THE FAKE MEMBERSHIP THEY SIGN YOU UP TO UPON ORDERING AND THEN START TAKING £19.95 A MONTH FROM YOUR BANK ACCOUNT!!** I am in the process of taking this further. How they are still allowed to trade and con people out of their money is an utter disgrace. AVOID THIS "COMPANY" AT ALL COSTS!!
Here's the story my friends...
I placed 4 different orders to be sent to 4 different friends of mine as presents for their kids as I thought I had the perfect present at the right price... (naive me, lol)
Well, I have spoken to 2 of them yesterday and they have both not received anything.
I emailed Redsave and they sent me an email to:
1- Print PDF "missing good form" and complete it so they can look into the lost items
2- Pop over the post office and Send it to a PO BOX address and they'll get back to me.
Simple right? I emailed back asking for a refund as I am not prepared to waste my time going to the post office, specially after reading all these comments about the company.
If you call their 0845 number, there is an automatic response asking to submit any queries by email. Why on earth having a phone number in the first place? to appear like a genuine business??
Well my friends, stay well away from them... I will be checking with Trading Standards.
[ EDIT February the 20th - the 4 orders I placed have not been sent after more than 3 weeks. Will be reporting to Trading standards]
I ordered a blu ray steelbook dvd for my brother in law for Christmas on the 08/12/12. This took sometime to arrive. It wasn't until Xmas when my brother in law pointed out that the DVD wasn't a steelbook (having never seen one before I didn't know) I purchased from red save using google for the cheapest price. The terms of a £19.95 charge after a month was not clear at all otherwise I wouldn't of ordered or I would of cancelled. I contacted Scott at red save to explain the DVD was not what I ordered so they sent me a returns form to send it back - I did this nearly a month ago and despite contacting them numerous times they don't get back to me. So they have had me for a total of £38.72 and I have nothing to show for it ! Well and truly scammed ! Avoid at all costs because you will lose your money - I am now going to trading standards.
Like many others I ordered items early December for delivery before Xmas. Got the usual e-mails when querying where my order would be 'I'll look into it' 'there's been a delay etc etc' Finally recieved 3 out of 4 things I had ordered, which I count myself lucky for, but am still (after over a month) awaiting a refund for two items, not a big one, but still. When they have bothered to respond it's 'I've raised a refund request for you' which never materialises. The imaginary 'Scott' who replies to your e-mails hasn't even bothered doing so for a while.
I've sent them one final e-mail to get a refund and as I have a solicitor in the family I have informed them I will be taking legal action against them. I doubt they will even bother to reply....
Wish I could give 0 stars.
Having ordered several items as I thought the price was too good to be true, I guess I shouldn't be surprised that they failed to deliver or respond to any emails for a month. Thankfully my bank successfully did a chargeback against them, else I would have been down over £120. I placed my orders on the 22nd December and by the 30th January nothing had been received or actioned. Orders sat with a processing status, I emailed them 7 times over the course of a month, I had two responses saying it would be looked into, but nothing happened. Avoid them at all costs, I certainly won't touch them again
Just an update about how I've got on with RedSave... I've finally got the item I ordered nearly one month after purchase. I think they've basically sent it to me to shut me up after messaging them advising them I would be going to Trading Standards. I have still reported them to the Citizens Advice Bureau as I cannot believe such an awful company can still be trading, even after legal action being taken against them in the past... So my advice to people is get tough with them and advise them you will be reporting them and asking your bank to recover the money they have taken from you. AND report them to the Citizens Advice Bureau and Trading Standards. Hopefully if enough people do this they will be shutdown once and for all!
And its also suspicious that everyone seems to receive replies from the infamous 'Scott' from customer service.... Either they just make up the names of their staff or they really are that rubbish they have one person working in their 'customer services'..... It seems to get dodgier the more you hear from them.....
I placed an order on 10th December and had to chase several times as products were a Christmas gift for my son. Luckily he's not yet 2 so the fact they never arrived didn't matter so much. However, I have since cancelled the order after having read all the terrible reviews. I have had two responses to emails saying that they are dealing with my request but nothing has happened and I am waiting for them to respond to my latest one which I sent on 27th. So much for responding within 48 hours! I wish I had looked at the reviews before ordering from them but this is my first bad experience of internet shopping. Lesson learned I will always look into a web company I haven't ordered from before! Next stop my credit card company I suppose
Had same problem as everyone else sent item back no refund, contacted them they say accounts sorting out refund but still nothing, and all this was in Dec, contacted my credit card company a couple of weeks ago and they are now taking it up, although they did say it could take up yo 6 weeks to get my money back
DO NOT ORDER FROM THIS SITE, THEY WILL AUTOMATICALLY SIGN YOU UP FOR MEMBERSHIP THEN TAKE £19.95 OUT OF YOUR ACCOUNT...ORDER DIDN'T TURN UP ON TIME AND ARRIVE A MONTH LATE. NO REPLIES TO ANY EMAILS - ASKED FOR REFUND ON £19.95 AS CANCELED MEMBERSHIP BUT NOT HEARD ANYTHING BACK - DO NOT ORDER FROM THIS COMPANY!
I'm so glad I looked on this website to find out I was being scammed - when you register, you automatically sign up for a monthly payment scheme. You can leave this within the first month and not have to pay which luckily I managed to do.
As well as this, I placed my order on the 25th December, it is now the 22nd January and I still have not recieved it. I have sent two emails and so far have recieved replies but if I don't recieve it soon i'll call them.
Do NOT Use this company. Ordered 7/12/12. several emails then got item. Was broken. They sent me Postage lable to return. Did that with proof of postage. Cancelled my SUBSCRIPTION on 7/1/13. Got email to say it was cancelled.within the hour. They took £19.99 from my bank account the following day. So I am now out of pocket by the sum of £36.71. They do not answer me emails. As I write this I am trying to contact them on the number listed below by another unhappy customer. been on hold for 16 mins now.. I think Trading Standards should be told about this company. I for one will be doing that today. DONT BUY FROM THEM.
please stay away ive been waiting 1month and 2 weeks for my order they have no contact number and all they say is there has been a delay with your order. i recomend if you have orderd anything ring your bank and put a block on the company taking money and inform them to try and recieve your money back,
I have been caught out by subscriptions before so made sure I cancelled straight away. However I placed an order on the 01/12/12. By the 07/12/12 I had not recieved the item or any E-mail saying the item had been dispatched. So I sent a message and recieved a reply saying their had been a delay but it will be with me in a few days. Three more Emails later and three similar responses still no delivery. So I was actually pleased when I recieved an Email saying my order had been cancelled and my money would be refunded on the 22/12/12. By the 03/01/13 I still had not recieved my refund so I chased it up no reply........ so I E-mailed again a week later.... still no reply, still no refund. I tried calling the number but just a prerecorded message and cant actually speak to anyone.....So in short do not shop with this retailer.
I ordered two items on Redsave as they were at a very good price. As always you "tick" on the acceptance of terms as you order on the web, and with redsave you are accepting g payment monthly for some sort of subscription..No laws are broken as you have accepted this by ticking that box, without ticking the box you can,t place an order, which is the same for any Internet shopping site.
I e-mailed saying I did not want this subscription and luckily paid via credit card so was able to get a block on redsave deducting £19.95 per month.
Redsave.com is a typical company that trading standards needs to sort out, through the majority of people unknowingly signing up, it is naughty how they are able to do this without breaking any laws. They are not the only Internet company to do this either, Let's hope that with more and more Internet ordering strict guidelines and regulations start happening.
DON'T USE THEM!! If you buy something from them, they will sign you up to pay £19.95 a month without your knowledge. I had to threaten to take them to small claims court to give me my money back!!
DON'T WASTE YOUR TIME ORDERING, YOU'LL NEVER GET YOUR ITEMS AND YOU WILL HAVE TO WASTE LOTS OF TIME TRYING TO GET UPDATES ON YOUR ORDERS AND TRYING TO GET A REFUND.
IF YOU HAVE PLACED AN ORDER AND ARE WAITING FOR A REFUND IT'S WORTH CALLING THE HEAD OFFICE NUMBER (01202644202) TO GET IT SORTED AS EMAILING THEM DOES'NT SEEM TO WORK.
DONT FORGET TO CANCEL THAT CRAZY MEMBERSHIP ASWELL!
Please please do not buy anything from REDSAVE.COM, they as ask you to save money by presenting their products as having average savings but they prey on the fact that most people click through once they are in the 'Basket' screen.
Most people just check the price and the Delivery charge, but just below there is another item which signs you up to £19.95 per month subscription charged to your payment method.
This is perfectly legal as they state thay they will do this, they purposly keep the prices and savings average rather than deep savings to lull people in (If everything was 50% you would smell a rat) and then they hope you dont check your credit or debit card statements (Luckily I do and caught it after just one payment).
Why is this a rip off?
- Would you pay £19.95 per month to save a few pounds off Gadgets?
- You would have to spend Hundreds per month just to make the saving worth while.
ONE HUGE MASSIVE RIP OFF!!!! DONT BE FOOLED.
Ordered one item 13/12/12 and still no sign. Contacted Redsave twice via email and still no reply.
Their telephone number just goes straight to answer phone telling you to Email your query.
Anybody thinking about using this shower of **** my advise would be to stay well clear!!
Ordered 3 gifts on 10th December 2012. Chased 10 days later to be told that there'd been a problem with my order which had now been rectified and goods should be with me within a few days. I then got an email to say the items were ready for dispatch - great! Immediately followed by another email stating there had been a stock delay and that my items wouldn't be avaialble until - no date given. I have just cancelled the order and requested a refund of the £30 I spent. Also cancelled the monthly pass. Not sure why they think people will want to shop with them again anyway....dreadful service!
I'll stick to Amazon and other more reliable online retailers in future - and read reviews of shopping websites before trying them next time.
Isabell Nordkamp found this review useful
They will very quietly sign you up to a repeat subscription fee of £19.99 a month, all covered in their T&Cs of course so they're covered from a legal standpoint but the truth is legislation needs to be introduced to protect consumers from this kind of con.
There's plenty of places to shop without the risk, avoid these scammers.
Isabell Nordkamp found this review useful
I purchased 4 items on 29th November. 1 item was received on Xmas eve. The item that cost £2.72! The rest did not show up after numerous calls, emails etc
The what appears to be nice lady on the phone promises you to check with warehouse and guarantee all goods by Xmas!!
These are scammers and rob people's money. We need to go to trading standards and watch dog. Infact I'm doing this right now!!
Isabell Nordkamp found this review useful
Ordered toys for my 2 nephews' Christmas on 5 December, after several emails, I have been told my order should be with me in 2-3 days, then the next day my order will not be with me in time for Christmas, but if I wait for my order I will get a voucher for a 7 night holiday in the UK (haha, no thanks!!), then for the 3rd consecutive day I got an email telling me one of my items is ready for dispatch!!!! This company have no idea what they are doing except ripping people off!!!!!!!!!!!!!!!!!
Isabell Nordkamp found this review useful
2 years ago i purchased a scratch removal pen from Redsave for £1.99, great i thought... 4 months later i found they had been taken £20 a month from my bank.
£80 for a pen to remove scratches!... I could of had a professional spray paint it for me.
Isabell Nordkamp found this review useful
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