Awful service, still waiting for Christmas gifts ordered a month ago!
Ordered 3 gifts on 10th December 2012. Chased 10 days later to be told that there'd been a problem with my order which had now been rectified and goods should be with me within a few days. I then got an email to say the items were ready for dispatch - great! Immediately followed by another email stating there had been a stock delay and that my items wouldn't be avaialble until - no date given. I have just cancelled the order and requested a refund of the £30 I spent. Also cancelled the monthly pass. Not sure why they think people will want to shop with them again anyway....dreadful service! I'll stick to Amazon and other more reliable online retailers in future - and read reviews of shopping websites before trying them next time.