Yes, they are as bad as everyone has said!!
I placed an order on 10th December and had to chase several times as products were a Christmas gift for my son. Luckily he's not yet 2 so the fact they never arrived didn't matter so much. However, I have since cancelled the order after having read all the terrible reviews. I have had two responses to emails saying that they are dealing with my request but nothing has happened and I am waiting for them to respond to my latest one which I sent on 27th. So much for responding within 48 hours! I wish I had looked at the reviews before ordering from them but this is my first bad experience of internet shopping. Lesson learned I will always look into a web company I haven't ordered from before! Next stop my credit card company I suppose