If I could give this company zero stars, even that would be too many. I ordered a gift from Redsave for a family member on 12th December 2012 thinking it would certainly arrive in time for Christmas, how wrong was I?!!! After numerous emails (as they are not contactable by telephone) I was told my item had been delayed, then was told it had been lost in the post, then I was told they have cancelled my item and will issue a refund. This took me to the first week of January. The infamous 'Scott' who I see everyone else mentions on here told me by email my refund is being processed with their accounts department. I have been told this every week now since the beginning of January. Total and utter bull! They are nothing but thieves! **BEWARE OF THE FAKE MEMBERSHIP THEY SIGN YOU UP TO UPON ORDERING AND THEN START TAKING £19.95 A MONTH FROM YOUR BANK ACCOUNT!!** I am in the process of taking this further. How they are still allowed to trade and con people out of their money is an utter disgrace. AVOID THIS "COMPANY" AT ALL COSTS!!