She wanted small toy from her Xmas list. . Local toy shop and even Amazon were more expensive than Redsave. saving £3.50 in these austere times it seemed liked a great idea.....how wrong I was! They have promised delivery twice since my order on 2nd Dec, its now Friday 21st Dec and still no meercat toy. Oh how I wish I had done a quick web search for reviews of Redsave. I am now down by £11.50 having had to go and buy the same toy from a local shop. I have contacted my credit card company to claim the money back and ensure that no illegal £19.99 subscription is taken from my account. Close these toe rags down! They take your money, don't return calls lie about delivery etc etc
My review is quite the opposite to the majority on here. I ordered a range of lego things at the end of November and immediately cancelled the monthly membership on their site, i received the lego exactly a week after i ordered.
On the flip side i'm still waiting on a couple of gifts i ordered from Amazon over 10 days ago!
Not only are the scum I found this link which clealy states they have also been sued before this I the path I will also be taking. I will also be getting onto watch dog and something will be done you will be names and shame on British television just like you deserve read,link to see who's these people are and also the reason why i chose one star is because the dont let you vote zero or minus.
Scum as follows:
I ordered a few things from this company 15 days ago, after a week my order was still 'processing' out of interest I searched for reviews of this company and THANK GOD I DID, I had no idea that my small order was about to result in me paying out each month, at no point when ordering was I aware of it. I assumed the red price was their price as opposed to the RRP, I emailed asking for my order to be cancelled to be told there had been a problem but it was getting sent out the next day, when I checked part of it had been cancelled, I assume it was out of stock after so long, today day 15 I look at the order status and yet again I have 2 items processing and 1 order cancelled, I emailed again stating I wasn't happy and I would be checking my bank account to make sure I hadn't been charged and would be complaining to trading standards, low and behold I now have a email stating the items have been dispatched, I go to the site to check and now the cancelled order has apparently also been sent out. I have very little hope that I will receive anything and don't believe it's been sent out. How this company is allowed to continue to run is beyond me, it is nothing more than a scammer site
Just managed to phone redsave .... 01202644202 ... nice apologies on the phone with a promise to phone back when they have spoken to the warehouse manager regarding what is happening with my two parcels!!! .... after reading the reviews wont hold my breath but thought i would give this number to those who cannot get through on the stupid website recorded message number :)
If there was a zero star option then this would be better suited to this company.
Like me, others are drawn in by their low prices, but don't be fooled as you'll really wish you hadn't placed an order with them.
Waiting for any details from them by email is like a mental torture. You cannot contact them by phone, only email and it takes ages to hear anything from them. It took them over a week to tell me that an item I had ordered was out of stock. Yet when I ordered it it said it WAS in stock! They debit the money from your card immediately when you place your order. Most companies only debit your card when your order is despatched.
You'll be much better off ordering from somewhere more reputable and paying a few quid extra for the peace of mind that comes with it. Ordering from Redsave will drive you insane, so D O N ' T D O I T!!!!!!!!!!!!!
I placed my order with Redsave on the 3rd December 2012, despite emailing and being told there had been a problem with my order I should recieve it within 3-5 days I have still not received it and my order on my account still says processing, so im doubtful I will recieve it in time for Christmas! I spent over £100 and its most of my childrens Christmas presents! I'm disgusted! You can't even call them because its just a recorded message telling you to email! I'm now getting no email replies at all from them and until I get a refund I cannot afford to get my children more presents and I'm running out of time! I will NEVER use them again! Please don't fall into the trap of thinking its a bargain, sometimes if it seems too good to be true it actually is!
I am still waiting for my toys to arrive by the 21st December but after looking at reviews don't hold much hope. For a living I build online shopping websites and have noticed that Redsave's products appear in Google Shopping Feed at their Redsave Price where you have to have a Redsave Pass to qualify for this price... effectively becoming a member of Redsave. However, as I do this for my customers I know that Google's Price Policy states.....' Items with variable prices, such as auctions, and prices that require a membership in a club are not allowed.' Oppps.... Redsave are displaying a price that requires membership (a Redsave Pass) to qualify for but shouldn't! I would presume that if Google was informed about this they would immediately switch off their Shopping Feed.
See example link below.
I purchased a toy for my daughter from this site for a Christmas present on the 02/12/2012. It’s still not here and it’s not even been dispatched.
I contacted the company to chase up the order and I was told that it had indeed been delayed. I was told it would be with me 3-5 days later.
13 days later I still haven’t received the item and it’s still not been dispatched! They have ignored my previous email, so I phoned them and it’s all automated then asks you to email them.
Working for an online retailer myself I’m shocked at the lack of service this company shows it customers.
Ordered some toys after seeing low prices and although reading bad reviews i thought a company would at least deliver goods. Still waiting for the toys to arrive 2 weeks later despite it saying despatched over a week ago. Also some of my order had been refunded due to a pricing error and the low price wasnt actually that low! Problem is i got it on my credit card and they wont refund back to my card which mrans i will get inyerest on it as when i pay my card using the chq they sent me..it pays in order so cant refund just the order from redsave. Pain in the ass and will not use again.
I ordered a hair brush at a cost of £10, back in July, since then and every month since, £20 has been taken out of my account! A total scam!
Really bad, I will be taking this matter further, informing both Watchdog, my solicitor and the police. As well as going out of my way to write as many HONEST reviews as possible.
I would love to bump into the owners on the street, luckily enough I know what they look like.
I ordered a solid silver rolo for my boyfriends Birthday, costing £43.86, 13 days before too ensure it got posted on time. Unfortunatly, as i was recieving other items from similar online shopping sites, my order from Redsave was still processing. I tried contacting via the contact number on the website, with no result as it kept ringing through. I then decided to look at the reviews which led me too writing this. I am completely shocked at how many others have used this and have been treated the same way. I am 99% sure I declined the offer of the 30-day free subscribsion, but to my horror when I looked at my account they had given it too me anyway. I have gone on to cancel it but am too wary as there is another 'Terms & Conditions' box too click and a box to write 'IAGREE'. I will be looking at reviews in future before online shopping as I would rather not lose my money!
Sophie Lindsay found this review useful
I ordered two small items and they did come and were what I wanted but I was not aware of the subscription. It was worded on my order like an advert, nowhwere did it say I was subscribing to anything and I did not agree to them taking any money other than the items I bought. This has to be illegal. They even make the total of your goods show up in red so that's all you see. That's all they want you to see so they can get away with their scam.
As soon as I realised they had taken money without my consent I cancelled my subscription but they still took more money. I'm definitely going down the small courts route.
Sophie Lindsay found this review useful
Under the Distance Selling Regulations, they are required to send cancellation details for the recurring subscription, in a durable medium. A page on a website is not considered to be durable under the Distance Selling Regulations or by the Office of Fair Trading, regardless of when it was last modified. If they do not inform you of your cancellation rights in this way, then there is no agreement.
Such communication must be made 'During the performance' of the contract. Which in the case of a service, such as a 'shopping club', does not start until the day after your order is made. So you must be informed about your cancellation rights after your order as well as before, at least the next day after.
Judging by the other reviews, they do not do this, and they certainly did not do this with me (as GoogleMail keeps all your archived emails which are very easy to search, I had no communication of cancellation rights).
I ordered a £40 gazebo in May 2011. To this date I still don't have my gazebo. Contact via telephone or email has been useless. The phone just rings out and I never get email responses. They have basically stolen my money. This company needs to be shut down!!!
Sophie Lindsay found this review useful
I spent £1.99 on this scammer's website and after 2 months realised I had been charged £19.95 each month for membership fees I asked my bank to get my money back but they couldn't do it as they have prove that I clicked in the box of T&C which states that, but who on earth ever read a t&c u just tick it and of u go to checkout, so the bank adviced me to report them to the trading standard, which every one should do and put them out of business once and for all. I'm just doing that right now...!
I have not receive my order, it has been over a month now, they are not answering phones or replying to emails it is a total scam, avoid this company like you avoid standing in dog poo, i have reported it to watchdog and hopefully they will make an example of them on there show me and many more people have been affected by this company. my advice would be don't use this company even if it was the last company on earth they are con-artist.
Wish I'd seen this before. Cancelled a non delivered order in February, along with membership. Received an e-mail saying it was being dealt with in February. Followed it up with a cancellation letter ad refund request. No refund received and just found out they have taken a monthly subscription from me for March. £56 out of pocket to these thieves. Onto the Watchdog website to report these scammers.
I first placed an order on redsave for geli baff only costing £1.98 it arrived without a problem , i noticed then that i had started a 30 day free trial and after then i would be charged £20pm so i phoned up and canceled it - no problem so i then placed an order for a giant cupcake mold and 2x name a star gift sets (which were supposed to be mothers day presents) , i received the cupcake mold but the star gift sets never arrived after waiting over a week i called redsave and was told a replacement would be sent out , i waited another week and it never arrived so i phone again and was told that someone forgot to tick a box and my replacement had not been issued i was assured it would be done that day , another week past and still nothing , it had now been over a month since i placed the order so i phoned and told them i wanted a refund they agreed to this and said it would be done. its been a few weeks iv not received my refund , iv been trying to phone about 5 times a day and the phone is never answered i have also emailed them and had no responce ...i am very very annoyed!
All disappointed customers of these scum may want to contact them at::
These people are cowboys...do not use!! There appears to be no mention of a monthly subscription offer in your basket and once you've ticked the t&c's (which lets face it no one really reads), you've signed up. There is no email confirming this and once the free trial is over they take £20 a month. Technically they are well within their rights to do this but they go about it in rather an underhand way....AVOID AVOID AVOID!!!
I googled this company because I had not received my goods after a month and read about the subscription. I checked my invoice and saw that I too had signed up inadvertently. I have cancelled it online but of course 30 days have gone by now. I have emailed them about this but there is no way to contact anyone apart from automated responses. I am stunned that this can go on.
I ordered 2 Ashcans over a month a go and spent over £30. I am still waiting for the goods and they have taken the money from my account. They do not answer the phone on the customer service contact number provided online and return all of my emails with an automated message. This company is a total sham and should be shut down. After reading all these terrible reviews I will be reporting them to watchdog for certain!!!!
I placed an order with this "seemingly legit" (google advertised i might ad) web page. I bought a silicon cake mould for £4.95 (the only price option). it arrived fine.
Fast forward 10 months and i have just noticed that they have been sneaking £19.95 out of my account on 7 occasions.
I have contacted them and they have played all innocent saying that i chose to purchase it at the "REDSAVE Pass" price- COMPLETE LIE.
I looked at how the page is laid out now and fair enough it does have two pay options with or without subscription to their pass club but it did not when i bought it nor was i given any indication when i went through the payment stages that i was signing up for a contract.
I gave no consent to sign up to a contract ( i would never have bought from them if id know i was being automatically signed up) and funnily enough i have not once received any emails from the company "reminding me" that i am a member. they basically take £19.95 out of your account every month expecting you not to notice.
These people have been investigated in the past and are nothing but a bunch of thieving con artists!!
AVOID AT ALL COSTS. AND ANYONE WHO HAS USED THIS COMPANY IN THE PAST CHECK YOU BANK STATEMENTS AND MAKE SURE AND CANCEL YOUR PASS. DON'T LET THEM GET AWAY WITH THIS CRAP!
If I could give minus ratings I would, They do not reply to emails or pick up calls. I wanted a refund on my product and they gave me instructions on how to return the item but never returned my money!!! If anyone knows of an official channel/regulation board where I can complain to, please let me know. The only other company that has been this bad is The Voucher Shop!
I cannot believe this company is still allowed to legally run!!
I am kicking myself for not checking them out prior to ordering but...
I ordered 2 items Dec 2011 and then got an email to say one of them was no longer in stock and they would send a replacement in colour of my choice.
They did this but in the wrong colour and missed off the other item!
I emailed and got a return label, returned it and awaited a refund...
2 months later and I'm still waiting after emailing and phoning with no luck!
Calling the bank to get my money back!
Like others I was totally duped and didn't realise it was a subscription site, I have only just noticed after checking my bank statement that I've been charged approx £20 for the past 4 months - something I can ill afford! TOTAL CON, DON'T GO THERE EVER EVER EVER!
I was expecting not to receive my parcel after the terrible reviews on here. However it came today and was spot-on. I do think though that the £20 a month for making one purchase was a dishonest touch but luckily i realised straight away and cancelled it.
Bought a fancy dress from this company< emailed them to ask size but they didnt reply. As I was in a hurry I took a chance but when it arrived it was too small so I had to wear an alternative outfit. I sent the outfit back to them but have heard nothing!!! Today I went online and read some very upsetting reviews saying that this company continues deducting 19.95 from your bank as a monthly subscription. I looked at the website and could find no mention of this until reding terms and conditions and hidden well down on point 28 they say you will pay a subscription!! ( Who in their right minds would pay for an item and then continue paying a subscription to the company of nearly 20 quid!!!) On looking at my bank statements I realised that I too have been scammed!!! This should be stopped. There was seemingly a big article about this company in 2008 Max Walker & Rebecca Vowles own it. They were sued for exactly this and yet they are still doing it.... Amazing!!!!
I have ordered something from this website. When I received the delivery, it turned out that there was nothing in the box. It was empty. I couldn't believe my eyes. I emailed them. All
I got was they will look into it... If don't think this online shopping site does even deserve one star. This site deserves nothing apart from being banned and closed down.
I had to rate this company with one star or I could not post the review, given a choice the stars would have totalled zero. Anyone shopping on the internet should beware of this company. I accessed their site through a search engine where it was not obvious that they are a subscription site, you need to access their homepage to find this out. After 30 days, if you do not cancel, they start to automatically take payments from your account. This type of payment cannot be cancelled by your bank either. Unless you are very vigilant about checking your account regularly, you might miss it or overlook it for just long enough for them to make a good profit for doing nothing as they did in my case.
Having been duped like this, to my shame, as I am a regular internet shopper I made a complaint to the company and was advised that it was all legal and I WAS able to get the special deals through email and by accessing my account, the one I was at that time in the process of closing. Had the said email offers ever arrived in my email account I may have saved myself quite a bit of money by noticing what they were actually doing and cancelling earlier!
Still awaiting a refund after 1 month. Products were shabby and also faulty. I did happen to read the small print and cancelled my subscription that month luckily and so far no money has been taken out of my bank, but with this company's reputation who knows?? I've had numerous e-mails from Scott who has told me to expect a refund in 3-5 days. However I'm not holding my breath. Absolutely appalling company, avoid at all costs!!!!!!!!
Received wrong item, and no communication to try and sort it out.
The only reason i managed to avoid the £20 a month subscription was because i returned to the website to complain about receiving the wrong item, then typing their name into google and seeing this page !!
Ask yourself a question, how many time do you actually read the small print when buying stuff online ? I didn't.
Its a wake up call, and a shame to see people taking vulnerable people self confidence away from buying online.
I would like to thump them in the face and i even havent really been stung like the rest of these chaps on here.
Avoid at all costs, spend a little more and get it right
If you want to SAVE money, SAVE time and Save Hassle all for free...
AVOID RED SAVE !
I am still waiting for a refund after 10 weeks of repeatingly being told that its on its way by Scott of Redsave!! I think hes lying but he does seem very concerned when I ring that Its been 10 weeks and 15 telephone calls for my refund! I have passed all this information onto my solicitor now who will hopefully have better luck than me. If your considering buying from Redsave.com then DONT. They will take your money and if anything goes wrong with it then YOU WILL NOT GET A REFUND!!! YOU HAVE BEEN WARNED!! AVOID REDSAVE.COM - DONT BE FOOLED BY THE LOW PRICES. PAY THE EXTRA AND BUY FROM A WELL KNOWN ONLINE COMPANY OR YOU WILL BE SORRY!!
I requested a refund after not receiving my order after 2 weeks as was promised it in 48 hours. After many many emails and phone calls to Scott of Redsave.com who made promise after promise that I would get my refund in a few days - still I have had nothing! I cannot afford to loose £50 and will not give up until I have my money back! Im going to contact Watchdog - see if they can get my money back and to warn others about this terrible company!!
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