Reply from Redsave
[REPLY]
- Reviews (97)
- Gillian Lowry
- 1 Review
Appauling !
This company processed my order - and took my money; without even having the required product in stock ! It was only due to me chasing the company as to the wherabouts of my order - that I was finally advised, the item couldn't be sent. It then took me weeks to get my refund sorted - numerous emails later; my account wasn't recredited, they sent a cheque instead.
- Bex
- 1 Review
Stay Away
I ordered an item in November to be delivered abroad and thought I'd avoided the problems because I'd noticed and immediately cancelled the sneaky subscription. How wrong I was.
After a week where the status of my order was still 'Processing' I emailed to ask where it was. I received a reply a few days later telling me they were awaiting the extra postage payment before they could complete the order (they'd already managed to take the payment for the item though of course..) They told me I needed to send my card details via email for delivery abroad. I didn't like the sound of that, and having wasted enough time and effort I cancelled the order and bought it hassle-free from Amazon instead.
A month on and I still hadn't received my refund and was told I could expect it in the next few days. It is now yet another month and countless emails later and I still haven't got my money back. I am now looking at legal options.
- Nigel
- Derby, GB
- 2 Reviews
Avoid Redsave like the plague
To anyone that wants to buy from this company please save yourself the hassle and buy else where.
These guys are nothing but conmen and will take money from you credit card with out authorisation.
- Richard D
- 1 Review
No real problems, But cancel subscription
I ordered an Electric scooter from Redsave.
Then read the details about the £19.95 free subscription, fortunately I managed to go through the rigmarole of cancelling it.
I can see that if your not careful you can be paying for this subscription for a long time which is naughty.
However I was worried about my order as I have been scammed before by save4today.com.
I got emails from Redsave saying that it had been processed and despatched, this was 2 days after I placed the order, when the actual delivery times were 3- 10 days.
My wife missed the delivery by DHL and we had a card posted.
I have now collected it, and I'm impressed with the scooter and the overall process with no problems at all.
Basically if you don't want to keep the subscription. Cancel it.
Thanks Redsave
- Adrienne Tidd
- 1 Review
Do not use!!
Ordered items, received email to say they were damaged in cargo so they couldn't supply, asked for refund and cancellation of membership, was sent a cheque rather than refund back to my card, cheque eventually arrived made payable to Mr, I'm female and bank wouldn't accept. Still waiting to get this resolved since 11th October. No customer service at all I have had to repeatedly contact them and not got anywhere for my trouble. Items I purchased that they said they couldn't provide continued to show as available on their site.
- LJ
- 18 Reviews
Be careful - they charge your credit card without notice
STOP! Find yourself another webstore.
After I have bought one article they have continuously charged my credit without any notice and without my acceptance.
Extremely dangerous webstore!
- Lee Betts
- 1 Review
Surely Fraud
I bought the momento-live digital photoframe at £70. They make you pay £20 a month to use the website for a start. The same frame can be purchased at £13 but I opted for the wifi version that can be updated via momentolive.com. It wasn't until I received the frame from redsave that I realised momentolive.com shut down about 15 months ago! So the frame is no more use than the £13 frame. When I returned the product they sent me another one instead of a refund.. but that doesn't work either! 2 weeks later, 2 trips to the post office later and I am still waiting for a refund and they are still selling the product on the website, advertising that you can use the momento-live service. Unbelievable!
- Sam Hudson
- 1 Review
Would Not Purchase Again because of Discount Club Membership, read below.
I will most certainly NOT use RedSave again.
Ordered an £8 lamp and must have gone through the checkout at the usual pace I would do when purchasing other goods. Never realised that as well as purchasing the lamp the website by default selects that you wish to subscribe to their discount club. In other words, you don't have to manually make any alterations to the basket if you wish to purchase this product.
Therefore, I checked my credit card statement today to find three payments of £19.95 debited for something I haven't made use of and had desire to have.
I personally think that the lack of a very clear indication of the subscription being added by way of an additonal window or interim screen and the reference to the product being 'free' (except with a line about it being £19.95 after 30 days) as not very helpful, to say the least.
No refunds were offered when I explained my error, even if you are willing to purchase the original product at full price. But you are offered vouchers instead. Yet upon further enquiry it is clear this is not as a refund, but simply a reaffirmation of the benefits you HAVE already purchased under the subsciption, or so it seems.
I would not have purchased from Redsave if I'd have known this was how the service operated.
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- DirtyDozen12
- 5 Reviews
So Poor Dosent Even deserve 1 star !!!!!!
rip of scam site they make u pay for a monthly plan and u can never cancel it intill they have taken more than there fair share of ur money if u look on there website there is some very small print that says there going to screw u over
all i can say is if you do buy from here u will be sorry You have been WARNED"!
- Robin Timms
- 1 Review
No Problems
I have noticed people complaining about the rip off £19.95 per month membership, which i agree is very steep for the products, but as a new customer, i get 30 days free, at which i can cancel during that time.
It is very plain to see, so why anyone would get caught out, i don't know.
I ordered the topsy turvey upside down tomato planter at £2.99, which sells in shops like homebase for £9.99.
For the price, including £3.96 p&p, i also received 100 (ok 75) free tomato seeds, plus a security alarm for the house/shed/windows. (4 in the pack).
I ordered the goods on Wednesday, and they arrived today (Friday).
I shall order a couple more topsy turveys, and then cancel my membership before the 30 days.
- Val
- 1 Review
Don't buy from this company
This company very cleverly con people into allowing them to take 19.95 per month as a 'membership subscription'. Don't touch them with a bargepole!
- Will
- 1 Review
Look into detail before purchasing or will be costly
Purchased a helicopter before they changed the web site detailin issues of the membership scam and they too£240 before I realised for a £20 purchase. All over web as a rip off company.
- ian
- 1 Review
REDSAVE.CON
Ordered good they robbed the money and the goods never arrive. Yet another scam from these rip off shisters. They have been rumbled for the £2o club, so now they are just taking money and not sending any goods.
Don't read the good reviews if you find any they willl be from there dick turpin staff.
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- Jack
- 6 Reviews
DO NOT BUY
THEY CHARGE YOU 19.95/MONTH!!! RIP OFF. RUBBISH SELLING COMPANY. TERRIBLE. RUBBISH REFUND. ABSOLUTELY HORRIFIC
- namoi
- 1 Review
Rubbish, ripoff, redsave
This company rip people of and try to hide it!!!!!! I am with the people who will fight redsave.
- alan bird
- 1 Review
poor
I had no notification that I had to pay £19.95 per month for ever after buying from this site, avoid at all costs
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- Mikkel
- København, DK
- 47 Reviews
Ver her på 2 dage!
Efter at have læst en masse dårligt om Redsave.com og deres metoder, tog jeg chancen og bestile for 400 kroner fra deres hjemmeside.
Efter 2 dage, modtog jeg varen og alt var som det skulle være. Jeg ved ikke præcis hvordan folk er blevet dårligt behandlet dårligt - men jeg kan fra min side kun sige god for dem.
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