Redsave appear to employ subtle techniques to get a way-overpriced subscription out of their visitors, quite legally too. (Although if you google redsave.com you'll see they've had trouble in the past particularly regarding their techniques).
Firstly, the concept is that you pay a subscription and get discounted products. Nobody would really pay nearly £20 / month to constantly buy the things they are selling (I wouldn't for any website, even ones I used a lot like eBay and Tesco). That concept wouldn't work. How it's working for them is people not realising they have to actually opt out or get AUTOMATICALLY billed each month, and neglecting to pick this up on credit card statements. And it's actually working quite well for them (again check Google). I don't usually fall for these things and I missed it completely (costly me around £45 for a £4.97 item).
Secondly, cheap items... really? I've been on their site and can normally find the items cheaper elsewhere. Some sections, like the Monitors section has completely outdated products. A 19 inch monitor for over £200 in 2011? 24 inch monitors are less now! The item I bought was a giant cup-cake mould. £4.97 on RedSave, found nearly 2 pages of cheaper ones on Google Shopping.
I think you're generally safer avoiding this bunch. Just do some research, some googling. It's surprising how many people miss the fact they've got to cancel that free trial, should make you think.......
i ordered a product at the end of April...it never arrived...not only have they charged me for the product but also the 19.95 fee for god knows what?/!! i am now trying to contact this awful company to get my money back and have been fobbed off 4 times with them saying they'll email some person in accounts to sort it out...as yet i've received no money back. I am now taking this further with consumer direct. don'y use them they're are just scamming people out of money.
The delivery of a present for a 21st was quick and painless. All so i thought. When my bank statement came through, it appeared over then next 2 months I was charged £19.95 each month for a subscription. This subscription would be ok if I got any benefits from it like free delivery, complementary gifts and emails with offers but I get nothing. Truely Red Save is a scam! I am fighting to get my money back with them- so far no one has picked up the phones but I'm not going to let it lie! I am a student and £40 out of pocket is a substancial amount that I'm going to get back!
Do not use this company !! you have been warned, you will regret it, they have not sent my item nor have they refunded my money. Ive wasted so much time fighting to get my refund or the item ! they say they have refunded but it is not in my bank 4 weeks later !
I give them no stars but 1 is the minimum you can put, please do not use this company you will regret it when you waste all your time trying to get your goods. They are quick enough to take the money out of the bank!
I bought a spider catcher from them for about £6 – it was the cheapest on the net. I now feel like the fly who’s been caught in the spider’s web!
OK it was my own fault – I either didn’t read the email properly or forgot to cancel the ‘membership’ – busy life, distracted, whatever. Four months later I discover that I have been charged monthly lots of £19.95, so the plastic spider catcher has cost me a small fortune.
Is it a scam? Of course not as this scheme is totally legal – not sure it’s above board though as it would appear that they rely on people forgetting to cancel the membership to make their money. Can you think of many people who spend £19.95 a month to make savings of a few pennies on gadgets?
If you think a company like this should be encouraged then go ahead and buy from them, but I would not recommend them to my worst enemy.
This company processed my order - and took my money; without even having the required product in stock ! It was only due to me chasing the company as to the wherabouts of my order - that I was finally advised, the item couldn't be sent. It then took me weeks to get my refund sorted - numerous emails later; my account wasn't recredited, they sent a cheque instead.
I ordered an item in November to be delivered abroad and thought I'd avoided the problems because I'd noticed and immediately cancelled the sneaky subscription. How wrong I was.
After a week where the status of my order was still 'Processing' I emailed to ask where it was. I received a reply a few days later telling me they were awaiting the extra postage payment before they could complete the order (they'd already managed to take the payment for the item though of course..) They told me I needed to send my card details via email for delivery abroad. I didn't like the sound of that, and having wasted enough time and effort I cancelled the order and bought it hassle-free from Amazon instead.
A month on and I still hadn't received my refund and was told I could expect it in the next few days. It is now yet another month and countless emails later and I still haven't got my money back. I am now looking at legal options.
I ordered an Electric scooter from Redsave.
Then read the details about the £19.95 free subscription, fortunately I managed to go through the rigmarole of cancelling it.
I can see that if your not careful you can be paying for this subscription for a long time which is naughty.
However I was worried about my order as I have been scammed before by save4today.com.
I got emails from Redsave saying that it had been processed and despatched, this was 2 days after I placed the order, when the actual delivery times were 3- 10 days.
My wife missed the delivery by DHL and we had a card posted.
I have now collected it, and I'm impressed with the scooter and the overall process with no problems at all.
Basically if you don't want to keep the subscription. Cancel it.
Ordered items, received email to say they were damaged in cargo so they couldn't supply, asked for refund and cancellation of membership, was sent a cheque rather than refund back to my card, cheque eventually arrived made payable to Mr, I'm female and bank wouldn't accept. Still waiting to get this resolved since 11th October. No customer service at all I have had to repeatedly contact them and not got anywhere for my trouble. Items I purchased that they said they couldn't provide continued to show as available on their site.
STOP! Find yourself another webstore.
After I have bought one article they have continuously charged my credit without any notice and without my acceptance.
Extremely dangerous webstore!
I bought the momento-live digital photoframe at £70. They make you pay £20 a month to use the website for a start. The same frame can be purchased at £13 but I opted for the wifi version that can be updated via momentolive.com. It wasn't until I received the frame from redsave that I realised momentolive.com shut down about 15 months ago! So the frame is no more use than the £13 frame. When I returned the product they sent me another one instead of a refund.. but that doesn't work either! 2 weeks later, 2 trips to the post office later and I am still waiting for a refund and they are still selling the product on the website, advertising that you can use the momento-live service. Unbelievable!
I will most certainly NOT use RedSave again.
Ordered an £8 lamp and must have gone through the checkout at the usual pace I would do when purchasing other goods. Never realised that as well as purchasing the lamp the website by default selects that you wish to subscribe to their discount club. In other words, you don't have to manually make any alterations to the basket if you wish to purchase this product.
Therefore, I checked my credit card statement today to find three payments of £19.95 debited for something I haven't made use of and had desire to have.
I personally think that the lack of a very clear indication of the subscription being added by way of an additonal window or interim screen and the reference to the product being 'free' (except with a line about it being £19.95 after 30 days) as not very helpful, to say the least.
No refunds were offered when I explained my error, even if you are willing to purchase the original product at full price. But you are offered vouchers instead. Yet upon further enquiry it is clear this is not as a refund, but simply a reaffirmation of the benefits you HAVE already purchased under the subsciption, or so it seems.
I would not have purchased from Redsave if I'd have known this was how the service operated.
rip of scam site they make u pay for a monthly plan and u can never cancel it intill they have taken more than there fair share of ur money if u look on there website there is some very small print that says there going to screw u over
all i can say is if you do buy from here u will be sorry You have been WARNED"!
I have noticed people complaining about the rip off £19.95 per month membership, which i agree is very steep for the products, but as a new customer, i get 30 days free, at which i can cancel during that time.
It is very plain to see, so why anyone would get caught out, i don't know.
I ordered the topsy turvey upside down tomato planter at £2.99, which sells in shops like homebase for £9.99.
For the price, including £3.96 p&p, i also received 100 (ok 75) free tomato seeds, plus a security alarm for the house/shed/windows. (4 in the pack).
I ordered the goods on Wednesday, and they arrived today (Friday).
I shall order a couple more topsy turveys, and then cancel my membership before the 30 days.
Purchased a helicopter before they changed the web site detailin issues of the membership scam and they too£240 before I realised for a £20 purchase. All over web as a rip off company.
Ordered good they robbed the money and the goods never arrive. Yet another scam from these rip off shisters. They have been rumbled for the £2o club, so now they are just taking money and not sending any goods.
Don't read the good reviews if you find any they willl be from there dick turpin staff.
Efter at have læst en masse dårligt om Redsave.com og deres metoder, tog jeg chancen og bestile for 400 kroner fra deres hjemmeside.
Efter 2 dage, modtog jeg varen og alt var som det skulle være. Jeg ved ikke præcis hvordan folk er blevet dårligt behandlet dårligt - men jeg kan fra min side kun sige god for dem.
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