Redspottedhanky reviews

Redspottedhanky reviews

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3.2
from 0 - 10
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Poor Customer Service

Just like mike I booked the wrong tickets due to the website displaying wrong information. When checking my tickets confirmation, it stated it was same day return. The booking summary before I paid did not.

When I called up customer services I was told it's up to me to know what all the ticket codes ment, when I asked Kas if he knew, he replied he has a car!

I spoke to a different lady a few days later and she was even worst.

AVOID!
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Very bad service

I ordered tickets for a journey I needed to make in three days time. The station I was going to travel from did not have a ticket machine to collect tickets so I selected the option for next day delivery which cost me £10 but it said if ordered before 1pm which I did, they would come the next day. Next day came, no tickets. I rang up "customer service" to explain the situation and was subjected to appalling rudeness from the young woman on the other end of the line! She told me the tickets would come the next day. The next day...still nothing!

I rang up again, asked to speak to the manager, Sean, as I wanted a refund for the tickets which would no longer come in for my journey and a refund for the £10 delivery charge. He showed no care or sympathy at all for the terrible service and refused to refund the £10 delivery charge or to wave the £10 refund charge! Absolutely disgusting considering the tickets never came on time for my journey. AVOID THEM AS THEY ARE BLOODY AWFUL AND DON@T CARE ONCE THEY HAVE YOUR MONEY!
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Poorest Customer Service I've known

When I purchased a return ticket on-line the outbound leg of the journey was then decided to take place on an earlier date, it was therefore decided to change the outbound ticket.

When calling RSH customer service, it became apparent that their lack of a grasp on the English language was unbelievable.

After a 45 minute call, most of it being on hold on and off, the change in booking was done. When reading the confirmation email, the outbound ticket was booked for a week after of the return date!

Numerous calls later and after speaking to various rude 'team leaders', I was informed it was my fault for not being clear about details and would not be entitled to a refund of any sort and would in fact have to purchase another outbound ticket if I wished to travel!

Service like this is totally unacceptable and shows the lengths Red spotted Hanky will go to trying to save money, and squeeze out every last penny of out of customers!
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Beware website errors in booking summaries and rude customer service that don't sort the issues out

I booked the wrong tickets due to the website displaying INCORRECT BOOKING SUMMARY DETAILS BEFORE I PURCHASED! When checking my tickets AFTER I had paid for them, the booking summary stated it was same day return. The initial booking summary before I paid for them did not say this.

Called the contact center to explain the situation, long story short, TREATED WITH CONTEMPT FROM ASTONISHINGLY RUDE MANAGER and told a refund would still cost £10, despite my wrong booking being their fault due to errors on the website. Yet another company contributing to RIP OFF BRITAIN! The manager, Sean, should be ashamed of him self.

In the end I was able to use VIRGIN TRAINS WEBSITE, who also DO NOT CHARGE BOOKING FEES and display booking summary information accurately before you pay.

I have emailed RedSpottedHanky a complaint so I will update in due course.
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Poor communication and poor customer service!

It was really unfortunate to see my loyalty points deducted from my account without any communication. I had been accumulating the points towards a free travel or some vouchers. To my disappointment when I check my account today, all my points were corrected with none left.

Why should I go with them when I could get better cashback from other providers? Atleast I expect a better communication and a better serviced from the company when I have been a loyal customer.
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Better than "thetrainline.com"

Back in 2012 I wrote a review on TheTrainline.com and gave them 4* This was prior to learning about Redspottedhanky. I've only used this site twice to book train tickets so far and the process is painless and TRANSACTION FEE FREE!!!! So no more paying £1.50 per transaction - as I used to with Trainline.com.

My only gripe about RSH is that when you are going through the process of selecting the train option, you need to know where you're being routed AHEAD of actually purchasing the tickets. It's not good enough to see whether I go via ROUTE A or ROUTE B on the PAYMENT CONFIRMATION SCREEN. This is my only issue and when fixed I'll update this review and give it a 5*
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Awful - Avoid!

The best companies are ones that show outstanding service when things do not necessarily go according to schedule. RSH is definitely NOT a company that provides customer service. If you happen to book with them and there are no problems with your journey, then you will probably not have any qualms with them. However, if for any reason you need to phone their customer service, your opinion will quickly change. They regularly promise to return phone calls or contact customers via email just to get them off the phone. In no way will they endeavour to help you find a resolution for your problem, even if they are the ones to blame! Avoid!
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Appalling company and poor customer services

Definitely the worst company I have ever booked train tickets off - on a recent booking, many of the tickets I ordered were not issued as booked - so they arranged to reissue the tickets. However, this was for the wrong date, and so were useless.

Following this, as it was too late to reissue them again, I had to buy a new ticket at the station and send in the wrong ticket for a refund. However - even though I was owed this refund due to an error on their part - they take 28 days to issue a refund, which is absolutely ridiculous.

Other train companies I have booked with have issued refunds within a week, so there really is no excuse for such a long delay. Emails to them often go unanswered or responses can take up to 1-2 weeks. Telephone support isn't much better, with lengthy wait times and rude/dismissive staff.

Not a company I shall ever be using, ever again.
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Great product and website BUT customer service is seriously lacking

I have been using RSH successfully, and without a hitch, for a long time but unfortunately this last week I have experienced a completely different side to the company. I had more than £30 credit on my account with an expiry date of 31st March 2013 which was showing very clearly. However, when I tried to use the voucher on this day, the system clearly showed the credit but wouldn't let me use it. I immediately emailed screen shots and phoned to confirm the problem. I was advised that nothing could be done until the email had been looked at. 3 days later I received an email advising that it would be looked at within 72 hours (by now 6 days later!) I was still trying to book my trip, but had to wait again. I contacted them again by various methods: emails (no reply), phone (won't help), Twitter (dismissed) and Facebook (we'll look into it but the computers won't go any faster!)
I called again yesterday to get a resolution so that I could book my trip, and was then advised, quite rudely, that Evouchers expire on the day that it says, but at 5.40am in the morning !!!!! It does not say anywhere on the website that this is the case as 31st March remains that date until 1st April (normally!) I was advised that a supervisor would be needed and was promised a call back by 5pm. Needless to say, a day later and still no return call.

I am shocked by this level of customer service during the week, as apparently it is OK for RSH to steal this money from me. Obviously I won't continue to use RSH if this is the service on offer.

Big shame.
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Best place to buy train tickets

This site is provided by IT company ATOS Origin. If you look at Southern trains or East Coast trains (and I think now Chiltern trains) you'll find their websites look very similar, and I assume this is because they are provided on a 'white-label' basis by ATOS.

These sites beat hands down other sites (eg Trainline, Virgin, Scotrail, Transpennine), in terms of ease of use, clarity on available fares over wide day time-range (a real bugbear on other sites which only show one or two trains), and ability to save and then book multiple journeys (up to five) in a single transaction.

The benefit of using ATOS' own redspottedhanky website however is that you can turn Tesco vouchers into cash to buy rail tickets, and ATOS award loyalty points over a year (1p per £1 spent) which do build up if you travel a lot. Unlike many other sites, they give you free postage if tickets sent thru mail (not sure how long this will last!!)

Only downside is that, if a rail company is having a particular promotion or a unique offer, you have to go to their website to benefit from it. It will not be available on other booking websites including the ATOS one.

Subject to such exceptions, train booking websites feed off the same database and hence offer the same advance, off-peak etc fares. Its up to you to work out how to get the best fare (e.g splitting journey) and although the ATOS site does not provide advice on this, the flexibility of the site makes it much easier to check out cost of different routing and route-splitting options.
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Great Train Ticket Prices

I compared redspottedhankys prices against all the major online ticket companies and they were the cheapest

I was pleased to find there were no hidden surprises, they price quoted was the price I paid

Very happy, will use again

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