Ordered a samsung i9500 from Refurb Phone. They informed me the same day that I ordered that they never had the phone available however were prepared to upgrade me to the Samsung i9505 4G at no extra costs,
Very good customer service, will be happy to recommend
I love the Grade A iPad that I brought from Refurb Phone. Like new and it was the cheapest on the internet and I enjoy the fact that I have a peace of mind because I get 6 months warranty.
One thing I must say that impressed me the most is the fact that they actually have a working telephone number !!
i ordered an lg 3D and paid for next day delivery.2 days later it arrived,the phone is unusable.i phoned the company and was told it had been through a 16 point check,unfortunately they didnt bother to check if it could make calls.the phone doesnt know its own imei and cannot connect to any network.i was told to return it and wait 2 weeks at least for it either to be fixed or replaced.i didnt pay 10quid extra to have to wait 2 weeks.i could have bought the same thing 30quid cheaper from cash generator,but i thought this companys products have been checked and would therefore be better.i was wrong.i wouldnt recommend them to anyone,avoid
Grainne Mccumiskey found this review useful
Ordered a 3310 for my mum as she likes simple durable phones, phone came through the next working day. Called up after I placed an order and a young friendly woman informed me that they received the order and it will be dispatched. Recommend this company A+++++ service
Ordered a couple of phones from these guys an had it delivered next working day . Best thing they did for me was flash the phone ( whatever this means ) to the Vodafone settings so that I can get all the Vodafone ringtones that I love so much
I placed an order for an HTC Cha Cha Grade A condition.The phone arrived chipped and scratched,the battery overheated and it wouldnt hold a charge even after i purchased a new battery.The phone was returned and i was told a replacement would be sent asap....6 weeks later and i have still not received anything! I have sent repeated emails(at least 20) and have various sporadic responses.The last one was from a guy who told me the lady who was dealing with my issue had gone on annual leave and to give him 24hrs to get upto speed on the matter...needless to say i am still waiting! I offered to take an alternative phone if there was a stock issue and also asked to be refunded if that was easier.So far all my recent emails are being ignored and i am looking into how i go about claiming my money back under the distance selling regulations.This is only my opinion but everything i have written is 100% factual and i would rather gouge out my own eyes with a rusty spoon than deal with refurb-phone again!...STAY CLEAR!
Grainne Mccumiskey found this review useful
I ordered an htc Desire S phone and it works as well as, or even better than. than the original phone when I bought it 3 years ago.
Quick delivery too
Brought a Nokia N8 from these guys and I love it. Phone was only 159.95 whereas a brand new one is 240 pounds from another company. I only brought the phone from these guys after reading the comments below about a grade A phone as I did initially hesitate. My gut instinct told me to purchase it so i did. My gut instinct was right !!!!
These guys at Refurb-phone were really helpful and the delivery was very fast. Purchased a number of phones for my company as replacements for my staff and they talked me through the whole list of possible phones that would suit my needs explain their pros and cons. Thanks
Brought a 6310i from refurb phone and I am absolutely delighted. Phone must be about 100 years old (going OTT here) but these guys did a fantastic job putting the phone back to as new condition.
Well done guys. Its hard to make customers like me happy but you guys did it :)
I ordered a Grade A refurb iPhone 4S 64gb for my wife. It was exactly as I had hoped for. As good as new and half the cost of what it would have been on high street. Only thing I would ask them to improve is the look and feel of their website. I am sure a more professional looking website would inspire more would be customers to purchase.
well i started out by ordered a siemens SL65 waited 3 days then was told they did not have any that could be sold must admit got a refund straight away then i went for a samsung grade a only to be told again they only had a grade Bso i said ok ordered my phone on thursday still waiting hopefully it will turn up on tuesday lets hope so
I ordered a grade A phone for my dad. Wasn't very sure with second hand phones, but the phone arrive as if it was brand new, ordered 11 am received the phone next day . That is super fast delivery. I would highly recommend them
Ordered an iphone3 from them a friday evening and received it the next thursday. Was not happy on the time it took as it said it was next day delivery so expected it tuesday but when it arrived it was in excellent condition and worth waiting for :) thanks
I ordered my phone on 8th March and still have not received it and it is now 18th March.
Two phone calls later I am no further forward except that they blame Royal Mail.
I now simply ask for a replacement to be sent and if the other turns up I will return it.
We are talking here of a Nokia E51 about 5 years or more outdated not a smart phone or something.
I simply want this model as my husband liked it so much and everyone knows the difficulties of changing phone.
I have never experienced such an unhelpful company.
Brought a old Skool Nokia 3410 for my dad as that is the only phone he could use. Searched through eBay an amazon trying to locate a good possible deal. Saw a few offers on amazon but whilst on there came across refurb phone. Fortunately they had a number I could call them on. They picked up almost straight away (very impressed) . I asked them all the relevant question. The lady on the phone was very pleasant . Taken in by her charm I ordered the phone. Some how she managed to persuaded me to take additional items . Anyway received the phone the next working day an I must say I am surprised. The phone was boxed with all accessories an looked absolutely emmaculate. My dad is going to be very pleased indeed. Will defo recommend
I called to check if they had a nokia e90 in stock before ordering. I was told yes, and ordered it immediately before 3pm and paid for next day special delivery. After 2pm the following day I called to ask why I hadnt received the phone and was told i ordered late, which I know I didnt, and that the phone would be sent out the following day. The following day, the phone was not delivered and when I called to enquire why, I was this time informed the batch they had had failed testing and it would be anther couple of days before I would receive the phone. I explained I was travelling hence why I ordered for next day delivery. I was offered an accessory pack and a refund on my special delivery charge and assured I would receive the phone after 2 days and the manager would call to confirm despatch.
I did not receive a call. However when I have received the phone 5 days later than expected, the phone was in relative good condition, with a very old battery and to make matters worse the WRONG nokia charger. The big style rather than thin pin charger was sent making me question the quality of their checks before despatch. Also NO accessory pack was sent.
I ordered a new battery and charger from ebay for a fiver, delivered without problems.
Will not be ordering from Refurb again.
I ordered a Samsung Galaxy SII. The next day, refurb-phone phoned me, but I missed the call. They didn't leave a message or contact me by email, and since I didn't recognise the number I didn't think anything of it (thought it was a spam call).
After I didn't hear anything for 3 days I looked up the number and realised they'd try to contact me.
I called them - they picked up straight away (no annoying call queuing) and I had a brief but pleasant conversation. The Samsung galaxy SII was out of stock in black but available to ship that day in white. I don't care about the colour, so that was fine. I was kept on hold for about 10 seconds while the advisor checked the status.
They then dispatched the phone to the billing address rather than the shipping address, which delayed things by one more day.
The phone is in good condition (will look new once I've cleaned some much off the screen) and well packaged (boxed in a generic box, phone protected by bubble wrap, charger kept safely away from phone screen, all in a correctly sized jiffy bag). It's unlocked as specified (no problem putting my existing O2 SIM in) and loaded with all the usual default software.
So I'll echo what someone said about their order fulfillment system -- they do not necessarily have the stock shown on their website. I could have had my phone 4 days sooner if they'd left me a message or sent an email, and dispatched to the right address.
They also didn't send me any notification of shipment when they shipped the order. This would have been helpful.
Overall I'd say I'm happy, because the phone is good, but I don't think I'd use them again. I think I could have paid the same amount somewhere else and not had the small amount of hassle that I had. If I'd read the reviews more closely and seen that some of the 5* reviewers actually received damaged phones, no way would I have used them.
I believe it is rare to find a website that has amazing low prices, top quality phones and of course take pride in providing great customer service. Therefore, when I was recommended Refurb-phone, I was pleasantly surprised. They are friendly and the products are of great quality. I will definitely be using this service again in the near future and I will definitely recommend Refurb-Phone to my family and friends.
In conclusion, '5 stars: Perfect - no reservations, I would recommend this company to anyone.' - TrustPilot
V pleased with my refurbed Nokia 6230i which I bought in case my current one dies. I want to stick with this non-current model because I have a dedicated cradle for it in my Merc and these cost a blinking fortune to replace, far more than most phones!
The first keypad was very badly made and didn't work properly and the earth pin was broken off the wall charger but these two items were replaced overnight so can't really complain at all.
Brought an iphone 4 from Refurb Phone. Very impressed. Phone came as if it was brand new. The same phone brand new is 449 pounds. I brought the same quality for 259 pounds,. Saved myself nearly 200 Pounds. Great savings considering the current economic climate
I ordered the HTC ONE X from this company and was looking everywhere for great deals and fortunately I bumped into their website. They do great phones which come at great value which was a plus side for me since I had a tight budget. Since this was a birthday present I spoke to one of the seniors from the management and got some accessories with the phone which was wonderful considering the price they were selling it for. I was extremely happy with the condition of the phone and could not tell it apart from brand new phones. I would like to also offer praise to the website as I found it extremely easy-to-use, all in all this is a very effective and efficient company to have bought the phone from and would recommend it to others.
I am not impressed with service it took over 3 weeks to get my phone after numerous phone calls I was given different excuses. Yes when it did come pleased with the phone great value.. But companies should respect their customer and tell the truth in the first place
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