The Regency Chess Company reviews

The Regency Chess Company reviews

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Review by confirmed purchaser

Just what I was after

Items as described, quick delivery, good prices
The Regency Chess Company

Reply from The Regency Chess Company

Fantastic....Glad you got everything on time and as you thought they would be. Ryan
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Review by confirmed purchaser

Excellent Customer Service!

Polite, helpful and friendly on the phone. Chess set arrived next day. Very happy with purchase. Highly recommended!
The Regency Chess Company

Reply from The Regency Chess Company

Delighted we could please you !
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Review by confirmed purchaser

Excellent service highly recommend

Fast efficient service would highly recommend excellent packaging item arrived perfect
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Review by confirmed purchaser

Great

Really quick delivery, good quality, exactly what i was expecting
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Review by confirmed purchaser

Sterling service, well-made products.

I had visited several websites here in the US looking for a small set of chess pieces for a 13" board. No luck: everything was "super-sized". Then I came across Regency Chess Company's site, and found exactly what I was looking for. Purchase process was fast and easy, confirmation e-mails from Regency were prompt and accurate, and my chess pieces arrived in perfect shape at my door in Oregon only 8 days after pushing the "buy" button. Nicely done, folks!
The Regency Chess Company

Reply from The Regency Chess Company

Our pleasure William !
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Review by confirmed purchaser

Well packed and carefully delivered!

The Backgammon board is stunning - very carefully constructed and presented. It will be well cherished.

The Board was very safely packed and delivered - boxes and polystyrene everywhere so there was no chance of damage which is a relief considering the value.
The Regency Chess Company

Reply from The Regency Chess Company

We packed up your order with a lot of care, Really pleased it arrived safely.
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Review by confirmed purchaser

Excellent in every way!

Fantastic buying experience, great website that is easy to navigate and includes detailed images and specifications. The free delivery was very fast and all items were wrapped and protected with obvious effort and care. The chess set itself is eye catching and I look forward to many years of play! Thank you!
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Review by confirmed purchaser

Brilliant kit and great service, you can't get better

I had the Atlantic Gloss Black and Natural Chess Set bought for me as a birthday gift and when it arrived I could only say WOW. It was gorgeous and looks fantastic on my dining table, a natural conversation point and I've never felt better when playing chess (sadly my game hasn't improved to match).

I then ordered a box to put the pieces in but when it arrived a couple of the corners were damaged. A short e-mail,later and Regency Chess had dispatched a race meant no questions asked. The mark of good service isn't discovered when everything is going normal but rather than when something goes wrong and on this occasion Regency Chess rose to the occasion......5 stars minimum
The Regency Chess Company

Reply from The Regency Chess Company

Malcolm you bought a great board (as you know) and we are always eager to make sure everything our customers receive is in tact and of the highest quality.
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Review by confirmed purchaser

Arrived on time and in perfect condition.

The chess set arrived on time with next day delivery and in perfect condition. Excellent service.
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Review by confirmed purchaser

Excellent, excellent, excellent.

Quite simply this is the place to order a chess set from. I had spent a long time trawling the internet looking for new set for home and I'm delighted I decided to chose The Regency Chess Company. I took a gamble of one of their ex-display reduced sets. The set was heavily reduced and the description mentioned that there was damage to the board. Not knowing what to really expect but not being able to resist the big reduction in price I was over the moon with the set I received. You know you're in safe hands when your item arrives well packaged inside two protective boxes. The damage to the board was minimal, a slight scuffing of the varnish here and there with only one area that catches the eye; the example being around 5mm square i.e. tiny.

In short if you're looking for somewhere to buy a chess set, stop looking and buy it from The Regency Chess Company.
The Regency Chess Company

Reply from The Regency Chess Company

Thankyou, Thankyou, Thankyou. Really appreciate the lovely review Philip.
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Review by confirmed purchaser

Very pleased.

I am a traditional Staunton man but I was charmed by the petite and elegant upright design of these chessmen. A good weight and sharp features; to be used as well as ornamental. Perhaps leather bases would make them that little bit better.
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Review by confirmed purchaser

Absolutely brilliant products and service from Regency Chess!

If you're reading this review, you have managed to find the ONLY place to buy chess equipment in the UK.
Regency Chess offer such a wide range of quality chess products, it is hard not to order everything you see! The items offered are extremely good value for money and considering the quality, it is surprising that their prices are so competitive. In my opinion, the chessmen and boards being sold should boast a much higher selling price than they do.
As a chess player, preferences and tastes are obviously subjective however, I've found the individual knowledge and service provided by the staff are second to none. Julian, Ryan and Darren really know their stuff and will do everything they can to help and guide you in your purchase, ensuring that you are left feeling happy with your purchase and buying experience with them.
The importance of customer service is often overlooked, especially when buying items online. It is good to see that Regency Chess have not done so. I have had experience of buying from a variety of on-line chess retailers however there is no need to look any further than Regency Chess. In my opinion, they have set the standard that all chess retailers should aspire to. So far, no other company comes close!
Keep up the good work guys! I'm sure I'll be ordering from you again soon!
Many thanks,
Shawn
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Review by confirmed purchaser

By far the best chess supplier in the UK

I've used Regency Chess several times over the past year for various products. Their range of chess supplies are easily the most interesting available in the UK. I've looked and looked at all the different websites out there and Regency comes out on top in every regard. They have a huge selection of the very best quality chess sets and pieces, whether you are looking for something standard or deluxe, and the prices are consistently low and really very reasonable for the products they offer - by comparison, other suppliers are much more expensive. The website is very well presented and easy to use, providing plenty of great information and lovely photo galleries for each separate product. All the items I have ordered from Regency have arrived within one working day (incredible!) and are apparently dispatched within a few hours of my placing the order. When they have arrived, products are well-packaged and in flawless condition, exactly matching the photographs on their website and I have been nothing short of completely satisfied. I am a total chess junkie and will definitely use Regency for all my purchases in the future. Sounds too good to be true? Take a look!
The Regency Chess Company

Reply from The Regency Chess Company

Hi David, We really value your ongoing custom and can only say thanks for the great review.

Ryan
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Review by confirmed purchaser

Perfect service

I bought a chess case which had some faults. I sent an email to inform about this and they responded quickly and positive. Super quick service.
The Regency Chess Company

Reply from The Regency Chess Company

Hi Reidar,

Hope you are well and thanks very much for your order. Glad that we sorted it out in the end. Ryan
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Review by confirmed purchaser

Excellent company

Very good website, easy to navigate and order and the chess set which was bought as a present has been very well received.
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Review by confirmed purchaser

Excellent service and a great product

Product Purchased: Down Head Black Championship Chess Set

Set is well made / shaped, nicely weighted, and has a nice 'feel' to the pieces. the wooden Box for the pieces is surprisingly well-made too.

Board is well finished. overall an excellent product.
The Regency Chess Company

Reply from The Regency Chess Company

This is one of our most popular sets. Glad you like it.
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Review by confirmed purchaser

Lewis chessmen

Easy ordering - helpful site
Efficient information following dispatch
Delivery even faster than promised !
The Regency Chess Company

Reply from The Regency Chess Company

Hi Aisling, Those pieces are so well made by our supplier its really thanks to them that the quality is so high. Pleased that you found our other services helpful and hope that we can welcome you back someday.

Ryan
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Review by confirmed purchaser

I wouldn't shop anywhere else for Chess related Items.

I came across "The Regency Chess Company" when shopping on Amazon for a Chess set for my sons birthday present. I ordered the 19 Inch Staunton Style Folding Tournament Chess Set for home use, which arrived very quickly using the free delivery and at a price no one could match! My son was delighted. I have just ordered the Chess Club Pack with Pieces, Board, Clock, Bag & Scorebook everything he needs to take to his school tournaments which is also an incredible price. Thanks for such a great service.
The Regency Chess Company

Reply from The Regency Chess Company

No problem Russell, we hope that your son carries on playing the game because we believe it has a great effect on the education of young people. Best

Ryan
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Review by confirmed purchaser

Excellent craftsmanship and brilliant design

I am very pleased with my purchase of the 5" pegged chess set. The craftsmanship is excellent and the design is brilliant. The pieces fit neatly on the pegs and also through the special 'drop holes' and some even stay on when it is folded upside down for travelling! For such tiny pieces the detail is beautiful. When I told my friend about it she couldn't believe it cost less than £12! It was also well packaged for postage. The only criticism I have is that for me, as it was purchased as a surprise present for my husband, the parcel had the company name plastered all over it! Though I can appreciate the marketing value of that. The only other thing is that I wanted to buy a basic book on how to play chess to accompany my present, but even such a specialist company did not have that in their catelogue. Luckily Waterstones provided one for £8.
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Review by confirmed purchaser

Very satisfied with my purchase

1. The packaging was secure; everything was wrapped up well with bubble wrap. Nothing arrived broken or missing.

2. Delivery was fast and efficient. Most of the time my place is hard to find and the delivery date is always pushed back because they can't find my place so the delivery people tend to just leave it for another day. Quite impressed that FedEx called me up in order to ask for further directions on how to deliver directly to me. I live in the UK and the delivery took me 2 days.

3. Wooden box along with the chess set was able to contain the chess pieces well. I ordered a 16 inch board with I think a 3.5 or 3 inch King. Everything can fit in snuggly if the king is lying down horizontally.

4. Chess pieces are nice with green felt lining. They aren't hollow, they seem to be weight down so quite nice in the hands.

5. Ordered a numbered board and the board received was pretty and good. Seems to be made of inlaid wood.

Overall I'm very satisfied with my purchase from The Recency Company.
The Regency Chess Company

Reply from The Regency Chess Company

Cheers for the review Thanya, always great to hear from the pieces, board and box have all made you happy !

The Regency Chess Company

About this company

The Regency Chess Company is the UK's best online retailer of chess sets and chess related products. We pride ourselves on the quality of our products and customer service. We are based in Somerset and boast secure online ordering as well as a customer showroom.

Visit The Regency Chess Company

Contact information

Call us on: 01373 469741
We live here: R17 Enterprise Zone, Marshall Way. Commerce Park
BA11 2FE Frome
United Kingdom

Category

The Regency Chess Company is ranked 8 out of 85 in the category

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