I would appreciate a tracking system to follow the progress of the delivery. As you don't provide that and since today is the 9th day since I ordered the chess set, I have no idea where the chess set I paid for is ...
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OK, I have tracked down your order. Shipping times to the USA are listed on our website as taking up to ten days. Because we are a UK based company the USA orders do take a lot longer than the ones based in the EU. Your Lewis chessmen will be delivered very soon, in the next few days. I am sorry it has taken longer than you expected.
For general information we are about to set up a new shipping service to the USA and Australia that will be a lot faster than the current one. I hope this will be online as early as next week.