I found the virtual office information online and it seemed appealing as I was going on holiday for 3 months and needed mail cover, someone to sign for parcels etc. When taking out my virtual office I explained my circumstances CLEARLY to their 'sales team' who only, in my opinion, care about sales targets. Everything was set up in 30min as I was offered a discount if I took the office out immediately (all the regular sales jargon). I also managed to discount the monthly fee by about 15% and after everything was set up over the phone and email it was confirmed it would be active in 7 days, I left for holiday a week later. A week into the holiday I received an email stating their online ID verification system was down and I need to take my ID to a Regus office or fax it across. I had to fax it over on 3 separate occasions before they were able to confirm receipt and set up my office. Not sure what happened to my parcels while it was not set up and all staff were clueless. When I finished my holidays and wanted to cancel my virtual office as agreed but was told I need to give 3 months notice in writing. This was not explained on the phone by the sales team even though it was clear to them I only wanted it for 3 months. When disputing this I was told 'I signed the contact on email, and it was in the terms and conditions' which is about 10 pages long. There are other companies, smaller companies that offer virtual office services and can give you a more tailored and personal touch when it comes to customer service and product delivery. A friend of mine has also had many problems with the Regus Phone answering and Virtual office package so my advise is AVOID LIKE THE PLAGUE because it is not an isolated incident.
On another note it seems to be the responsibility of a Regus employee to write fake reviews. Very suspicious when you have 4/5 reviews written in a day all very positive followed by a few days gap and then again many written on the same day all with generic names. I reckon Trustpilot.co.uk should investigate.
As a virtual office client for 4 years we tried to give one months notice to cancel our service, only to find out that we had just passed the" annual renewal date" and were locked in for a further 12 months. Pretty much told tough luck by the Didsbury office so are left to pay approx £135.00/month for 12 months for a service we don't need. Our fault - we should have read the small print. Hang on though, can we get a copy of the original agreement from Regus? No we cant, but if we stop payments they will sue us. Customer service rating as a support to a small business? Less than zero, so beware!
We are a small but national recruitment company that requires meeting rooms all over the country. Our requirements are slmple but we like nice facilities sometimes at short notice. We find Regus fits the bill exactly, being able to book online, occasionally on the day of the meeting without problem. Staff are always pleasant and helpful. An all round good experience at a very competitive price.
I don't know where to start. I love being here and am so glad that I chose this centre, the atmosphere is warm and inviting and the staff here really make me feel at home. The level of professionalism is next to none and I would recommend them to absolutely everyone!
I use a day office every other week in Swansea and find everyone really helpful. The reception meet and greet for my quick turnover of clients has always been very efficient and never caused me any problems and make my day very easy.
I believe the regus services are oustanding and a very professional approach
I,m based at the regus centre at the Gloucester docks and the experience is highlighted
with the mention of the staff based at the docks they are very professional and not only make you feel welcome in every way our clients are very impressed with the approach from them and corteous from the intial meeting
I've used the Regus office in Mayfair a number of times now. I've used the Business Lounge plus hired meeting rooms. It pretty much ' does what it says on the tin' with a little bit of lacking in terms of cleanliness (i.e. meeting rooms were not cleaned in time for my meeting. Also if I was to provide any constructive criticism I'd like to see a little more personal engagement from the front of house staff, it's a little soulless. This is a space which a lot of people use as their 'virtual office' and meet clients there, it's important that the first impression upon arrival is one of helpfulness and a smile.
i use the business lounge and always get a friendly welcome at reception, where they are always willing to print and fax paperwork where needed, and comfortable surrounding to work from with tea and coffee on tap, and restrooms nearby - always a good experience.
one small negative - there isn't always a great phone reception, but excellent wifi
We used Regus at Manchester Airport for client meetings last month, very helpful reception staff, good airy meeting rooms with good facilities all round. Would recommend - only issue is parking. You have to go into reception to get a parking permit before you park, tricky if it is raining, and car park is quite a way behind the building with steps which are very slippy when wet.
A good service at the beginning but since becoming a Platinum Plus member, the room availability is limited and wi/fi is intermittent. We will not be renewing our contract.
I have been working with Lesley and her team in the Regus office in Guildford for the last 4 yrs and have always been impressed with the team - absolutely everyone in the office could not be more helpful. The present team are exceptional. I work as a customer service consultant and i would use the team -( Jas, James. Che and Mathew ) as an example of superb customer service.
A business is an organization involved in the trade of goods, services, or both to consumers or to other businesses. However, what will convince a consumer spending their money on your product?
The answer will be TRUST.
REGUS is the company I trusted when I just came to the U.S. As a foreigner, I choose to trust what REHUS’s agent had told me about their product and I signed contract with them.
Things change afterward; I cannot get my deposit back after returned the office I rent. It is an unethical behavior when doing business, especially for big company like REGUS.
I am furious because when I signing the lease with our agent, he told me I can move out anytime, but I have to let them know 3 month earlier. I did so. I let them know three month earlier and they approves it. But thing end up with no deposit back and they said I am not qualify with their deposit return clause. What their agent sales and what their contract says are totally different; This is what I learned from REGUS, Stay away from REGUS as soon as you smell it ~~~
On the Oct. 31st, REGUS customer service reply as below:
Dear Wendy, we have noted your comments. As a business we encourage customer feedback as we are keen to improve our services and facilities. We'd love to speak with you about your concern to better understand the situation and work towards a resolution.
Please feel free to contact us directly at firstname.lastname@example.org. Once we've received your contact information a Regus team member will reach out to you. Thank you.
Today is Nov. 7th,
I sent an email on Oct. 31st about my company name and contact number, but I haven't hear anything back from them till today.
Today is Nov. 22nd
After that many days, I still didn't get back my deposit！ what a mess situation....
New month, Decemeber 2nd.
A brand new month and also it is the last month of 2013, the problem is still been processed. I am so disappointed and donnot know when can I get my deposit back!!!!
I needed a decent room for an all day planning meeting, with lunch, in or near Bentwood, and Regus came up with a smart space at a good price, with a reasonable lunch also at a viable cost. The people were helpful (especially with a problem with the heating) and my client and I had a very good meeting.
Used the Regus office in Leeds city centre with a few hours to kill before a journey south. Excellent facilities, great service what more could you want!! A good membership to have when travelling and wanting to optimise downtime!
I use the business lounge in my local Regus centre and find it ideal for my needs. The staff are friendly and helpful, there's always wifi, coffee and biscuits, and I can get anything printed, scanned, posted or shredded without needing a car full of equipment with me (for a modest fee, of course).
I'm happy to recommend to anyone on the go, or needing an occasional base to work from.
My first visit to Cobham was by chance; a colleague and I were traveling separately on the M25 and needed to meet; we found Regus at the new Cobham services, the location was convenient to us both. Future visits will not be by chance, they will be planned. The facilities provide excellent options, the staff were friendly and effective and this all suited our small business perfectly.
Thank you and I look forward to my next no hassle visit.
Everything is at hand for you, always a smiling face to address any problems or issues or requests.
The girls at reception are fantastic with our clients, and interviewees, and will always go out of their way to help, from organizing maintenance, resolving internet issues to providing stationary and getting our mail off on time.
I would recommend Regus to any business persons who require the full package for their business, from telephone, utilities, providing a clean environment, and offering Reception services at the main desk.
The concept is a good idea however over the last 12 months the customer service is very poor. When over charged you can not get the credits that you are entitled to. Once they have your credit card details they use them to automaticcally charge to your card without consulting you before the charge is applied
regus-sucks found this review useful
It has been more than 10 years since I was in the small-business start up world. I hadn't really wanted to have to do it again, but life isn't all about 'wants', is it? So much has changed in a decade, especially the way we work. I started looking for an office; then a secretary/receptionist to manage the mail and phone calls; then a lawyer to sort out the lease etc. Just like it used to be. Then I, quite by accident, stumbled across Regus.
At first, it seemed too good to be true. I could have an office, just when I needed one. My phone could be answered by someone and the calls forwarded or a message left for me to call back. And no huge legal bills. I could use any business lounge in the world with my Regus gold card too. I can't tell you how delighted I have been to find it all actually works - just like they say. I have now used Regus facilities in India, Birmingham, central London and Richmond - and each office has taken the strain for me. Personally, I can't see why any small business would want to do anything else. It has been great. So thanks Regus.
Regus at 82 King street, Manchester is a superb location for our new business. Not only is the location 100% prime, the on-site staff are always helpful and their interface with our clients is very good.
Only problem with our premises is the lack of a/c which has been in the process of being repaired for the past 5 months and we have endured the hottest summer for the past 30 years. I understand it is being attended to.
At Regus, the customer services/relations are fantastic, am yet to experience any regret - am very happy with you guys! (I hope this continues).
CAROL and ALEX at Chelmsford Centre are wonderful - they are very helpful individuals. They handle every issue quickly and professionally, (AM PLEASED WITH THEM).
I will ten times recommend Regus to friends and family members.
As Businessworld card holders, we're frequent users of Regus Centres and, to be completely honest, the service is unacceptably patchy.
You can use one centre and the staff are rude, unhelpful and downright arrogant. Then you use the next centre and the staff could not be more different - they are courteous and will bend over backwards to provide a great service.
All of this is a great shame - we are true fans of Regus and their business model. Not only do we use their services ourselves, we recommend Regus at every opportunity to our clients. However, the patchy service does taint our views
Excellent service and provided exactly what I wanted in a very friendly and professional way. Thanks.
Regus Business Lounge. Fantastic invention. Very useful for emplyees of large corporates as well as sole traders.
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