Reidys Home of Music reviews

Reidys Home of Music reviews

Excellent
9.6
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
1671 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

really disappointed

This was my first experience with Reidys, ive dealt with most if not all of the big name instrument retailers in uk over this past 20 years buying mainly electric and acoustic guitars. I took a notion for an Ovation guitar and decided to buy an Applause AE 128
not a top end guitar i know, but i wasnt expecting what i got. The people at Reidys were all lovely people, but i never seen a guitar like this one that i got, Was well packed arrived quickly, the spruce top was cracked in 3 places coming from under the neck on right of guitar, the strings were pure rotten with rust totally unusable. So spoke to customer services they arranged for a pickup next day, i asked that the replacement be checked before it was sent out to me (they dont do this now with new guitars) the lady said that she would and would send out replacement the same day the faulty one was being picked up and it would be checked, she said she would call me next day, she didnt i called her, she said i was getting a refund, there wasnt anything in store that was suitable, they were out of date, were hard to get ,so just a refund. The store are still advertising that guitar, so my first experience wasnt good and there wont be another, i never had any complaints about any other guitar i have bought, all without exception were perfect, that is until now. The people at Reidys were lovely, the service, well i felt very very let down, their apology almost sounded hollow, so false, matter of fact like, meaningless. Bottom line, i have always used good guitars, my current is an american strat, ive used PRS, Ibanez, and i know that what i bought wasnt a big guitar, it was an entry level, just to play about with, but i couldnt even do that,( play about with it), so not only have i been put of Reidys by Reidys but they have also made me think i wouldnt buy an Ovation again. Its a pity i dont like leaving bad feedback and i wasnt gonna bother only i got an email asking me to leave feedback, and i felt so disappointed i said to myself why not, maybe somebody out there going to buy an Ovation AE-128 might think a little bit harder about it, What i dont understand though is if they had nothing store with which to replace my faulty guitar how come theyre still selling them, or was it just that they couldnt be bothered to check one for me, it wasnt a big unreasonable ask, but that lady told me they dont check instruments they just come in sealed from factory and go out the same way, there is something to be said about buying locally and seeing before you buy,,its a bad day when you dont learn something........RT
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

The best so far

I bought a Yamaha Arius ydp162. I found them on google shopping, they were the cheapest. I ordered my loved piano on Thursday afternoon and it arrived on Monday morning at 9.45.
The customer care is also at top level. Micheal replies to your emails in real time, even when they are suppose to be closed.
They made a customer pianist very happy.

Davide
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Fantastic!

Ridiculously speedy service
Could not be better service or price!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Such a speedy and efficient order process and the delivery team worked with care

We ordered a piano online. First of all the choice and price were unbeatable. Ours came with headphones and a stool included! It was very easy to place an order and the item was delivered in thenext ccouple of days at our convenience. The delivery man was very helpful and informative. I would use Reidys again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Thank You!

Did order online as our phone has been funny, arrived very well packed! Took only two days for delivery.
The stand was ingle leg, not dual legs as photo suggested, but stedy enough, and my son is a happy man !
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Really easy transaction from start to finish.

Reidys were very helpful and professional on the purchase of my CVP209 the piano I thought ,was in better condition than they led me to believe, the delivery people were great we had to get it up 18 steps no problem, would recommend this company , very pleased.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Factastic price

I bought a guitar and got a free hard case with it, as well as free delivery to Northern Ireland. I am delighted with the quick delivery and unbeatable price.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Super service!

The Guitar Amp I ordered was as described and arrived within 24 hours. Fantastic service. I would highly recommend Reidys for a very efficient and reliable service. I would not hesitate to use them again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Good service and speedy delivery

No problems ordering on the phone: item wasn't in stock, but was still delivered safely in 2 days. I'm planning to use Reidy's again in the near future.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

brilliant

service far excellence.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great guitars made accessable

One of the few traders that actually had what I wanted in stock and even more amazing ...I was playing it the next day. ...cant fault reidys
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Every done right, price, delivery & service!

Had best price on the net, good finance deals and guitar was delivered as promised even though I changed the delivery address. Only reservation was the online finance application form which played up a bit but was overcome, and this was not under the control of Reidys. I've used them before and I'm sure I'll go back again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent

As above only better
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great service

Quick delivery and great service , changed the day of delivery and was no problem .
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

First Class Service.

Excellent Service, Speedy Delivery and a Good Price.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

So Speedy!

So easy to purchase on line. Was delivered and assembled within 48hrs. Very impressed with communication. Very pleased!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Fast efficient service

The product was exactly as described and delivered promptly.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent customer care and very fast delivery

Excellent communication, a fast sale and the item arrived as described the following day. A pleasure to do business with!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Easy and efficient

The price was the best around and the advice received was excellent. The order was received in no time at all and everything was perfect.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Average with very little in the way of after sales support...

Bought an Epiphone EJ160E acoustic from them recently, which was poorly set up out the factory - no fault of Reidys here. This resulted in issues with intonation and was always out of tune when fretted. I called them and they were very happy to give advice and just asked me to change the strings and give them a call back. I tried to give them a call back to speak to the same person and on 3 occasions they said he was busy and he'd give me a call back. It never happened and I'm still waiting.

Disappointed, I also emailed them and asked for a return under DSR - which they IGNORED. Very poor from a customer service perspective. Pleasant staff over the phone, but disorganised and uninterested in after sales support.

I gave up in the end and sought to sanding down the bridge saddle and adjusting the nut and truss rod myself and now it's far far better.

I just don't feel like I had a very good experience as a customer so I thought I'd mention it. Delivery however was quick and spot on though, no problems there.

Reidys Details

Retail Business of the Year

Proudly awarded Retail Business of the Year in both 2012 and 2013.

Free UK Delivery

On all orders over £149. Includes a 1-hour timeslot and detailed tracking information.

Reidys Price Promise

We want you to buy with confidence. So, if you're about to order but have seen the same instrument cheaper elsewhere then we guarantee to beat the price of the instrument! The only conditions are that the product is brand new, in stock and being sold directly by a bona fide UK dealer with a published quote.

0% Finance Available

We offer finance on all items over £280 with 12 months interest free finance available on selected items.

About this company

Reidys Home of Music, a family music store established 1922. Providing top quality music and instruments at excellent prices for over 90 years, with choice, expertise and advice that you would be hard pressed to find anywhere else.

Visit Reidys Home of Music

Contact Reidys

Call us on: 01254 265212
We live here: 1 Nab Lane
BB2 1LN Blackburn
United Kingdom

Category

Reidys Home of Music is ranked 13 out of 87 in the category Music

Reidys Home of Music is ranked 13 out of 37 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.