After being told that the waiting time for ordering a new rickenbacker was around three months, imagine my surprise when after contacting reidys , i had one in my hands within three weeks. However, on opening the packaging, imagine my horror when I noticed a chip at the side of the jack socket. This was obviously a rickenbacker quality control issue. As this was a surprise present for my son you can imagine my disappointment. I need'nt have worried, on contacting John (the shop manager) he delivered a new one by hand the following day to my home twenty miles away. I cannot praise John and his staff enough for the way they handled a delicate situation. I will certainly be using reidys for any future purchases. Yours jimmy.
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