Very smooth ordering process with good tracking updates and very prompt delivery. Programming this garage door remote was initially a problem following the instructions supplied/ available on-line. Fortunately an earlier review gave the answer - point the donor remote at the rear of the new one! That worked first time.
I bought one of these devices despite two poor reviews regarding the difficulty in programing them. I had a small ammount of difficulty but found that if I pointed the old remote at the back of the new one rather than putting them back to back as it said in the instructions it worked perfectly. I bought two further devices and found the programming in this way simple.
We ordered 2 new garage remotes after shopping around, this firm were by far the cheapest and we were surprised how fast they came considering they came from abroad! The remotes work perfectly and I have one happy husband!
HR R868F4 purchased to replace Hormann remote control. Website clear & ordering process good. Product arrived within a couple of days. Unfortunately I was initially unable to program the new remotes despite following the instructions. During a helpful phone call I was able to complete the programming ( following the exact same instructions, that I failed with before!) So although it was a little frustrating, I have to say the company was great & would definitely recommend them.
I received a faulty unit, I have had two previously. Having paid in advance I expected a replacement to be sent out immediately. However the company demand I returned the faulty unit before they issued a new one. I find this unacceptable as they already have my money and I have a faulty unit and now have to pay postage before I can even have a new unit posted out. Very poor service and as a three time customer I won't be coming back. Jill Rowett