HR R868F4 purchased to replace Hormann remote control. Website clear & ordering process good. Product arrived within a couple of days. Unfortunately I was initially unable to program the new remotes despite following the instructions. During a helpful phone call I was able to complete the programming ( following the exact same instructions, that I failed with before!) So although it was a little frustrating, I have to say the company was great & would definitely recommend them.
I received a faulty unit, I have had two previously. Having paid in advance I expected a replacement to be sent out immediately. However the company demand I returned the faulty unit before they issued a new one. I find this unacceptable as they already have my money and I have a faulty unit and now have to pay postage before I can even have a new unit posted out. Very poor service and as a three time customer I won't be coming back. Jill Rowett
I went on to this site to purchase a replacement garage remote, and having found they were the lowest price, I was then staggered to find they offered a generic alternative.....without prompting ,at half the price of the original That's what I call service
Found a much cheaper version of my garage remote, saving myself about fifty pounds for one, it arrived a couple of days after I placed my order and the new remote control is a lot nicer and sleeker than the original!
We were delighted to be able to purchase exactly what we wanted for our garage door, even though the existing door and remote are quite old. We ordered and the remote control arrived quickly and was easy to programme. Great service.
Ordering was easy even for an inexperienced computer user like me. The delivery took a little longer than stated but considering it was Christmas week it still arrived reasonably fast & tracking it was easy. the new remotecontrol is very smart & better made than my old one, thankyou.
This is our second order with this company and not disappointed yet again. Had problems programming this second remote, but a prompt phone call and the query was answered straight away and was dealt with efficiently. Would not hesitate to recommend.
In spite of it being the week before Christmas and the source being in mainland Europe, the remotes I ordered arrived in days and worked straight away. Compare with various UK suppliers, e.g. via Amazon, where it can take 10 days - and sometimes weeks.
I bought these because you said you had a help line , but when I rang your help line it appeared that because it was not a simple conversion job fro one remote/ receiver to another the help has not been forthcoming that is needed to make these three remote at £20 a piece work. I have had poor tel lines , wrong info, and no real help to get them working , I am now calling in gate/ garage for installers to sort the codes out and make it work... I should have just called them in in the first place...any comments / help would still be appreciated but somehow I don't recon I'll be hearing from you. Alun Jon es tel 07768 474393.
I ordered the incorrect remote, emailed a total of 6 times to all 3 email addresses shown on their site, 2 email addresses bounced back. Called their phone number several times, but kept giving message only open between 8AM to 11.30AM and 1PM to 5PM despite me ringing during their so called opening times. I also contacted via the message box on the order details page. They then shipped the order out despite my many emails that seemed to go through. Won't be using again