The car and staff were fine. One complaint was that I was told the fuel was included in the price, which it turned out that it wasn't. Also, I was persuaded to go for a larger car, as they said that the aircon in the small cars was inadequate, and there was no space for luggage for three people. I have subsequently hired a small car from them, and neither of these points was true. I could have saved £120 if they had advised me correctly.