Repair of two appliances at the same time, but still charged call out fee!
I ordered the repair of two appliances at the same time. I couldn't understand why you forced me at the booking process to order two job separately which was a complete pain having to give all my details twice. Now it's clear to my why you do that to your customers. You repaired my hob as planned then the engineer took one look at the double oven and noted the fault code on display. He immediately decided it needed a spare part he did not have. After two weeks I had to call you and ask for the status! I was then told the spare part was obsolete and I would be charged the call out fee for the oven which was not repaired. I was disgusted, the engineer did nothing to the oven and his call out fee was already covered by the repair of the hob. I feel totally ripped off! Never again, I will take my business elsewhere and share my comments at every opportunity.
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