ReptileCentre.com reviews

ReptileCentre.com reviews

Excellent
9.6
from 0 - 10
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Review by confirmed purchaser

Fantastic service and excellent communication

So, after owning our Breaded Dragons and Leopard Gecko for a while, it was time to try them with different food. So we decided to give Northampton Reptile Centre a go, based on recommendations and favourable opinions. So glad we did! Ordered live food in the morning and arrived early next morning. The sales team do an incredible job on informing you on the status of your order so a huge plus there. We live around Northamptonshire so we will definitely pay them a visit at some point. Thank you for a great experience!
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Review by confirmed purchaser

absolutely amazing! The subscription offer is amazing!

I have 3 bearded dragons and food is costing me a small fortune and I'm constantly looking online for a cheaper price with cheap and quick delivery. But half the time the food runs out before I order more.

So this subscription is amazing, especially when you get £20 refund on your first order. You can easily change, add and take off things from the subscription and even order it early if you're about to run out of food. Delivery is also a very nice price at £3 for as many pots as I want, brilliant.

There is also a wide variety of food and loads of sizes, great when you want to treat them and change their food up a bit. (I normally mix mealworms of different sizes and they love this)

Customer service is also amazing, they're lovely on the phone, have an online chat system and reply to their emails so fast.

I cannot fault this website, if you're in any doubt as to ordering food, order livefood from this website.

Laura Corbett and the 3 bearded dragons.
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Review by confirmed purchaser

Very easy from start to finish

I used the bundle option to build a full set-up, i changed my mind on the viv style but apart from that i took the full setup list, This was a minor mistake on my part, i ended up with a lock for glass doors with a hole and the viv i changed to had solid glass doors and no hole for the lock, Other than the minor mistake on my behalf the set-up was perfect prices were great and the buy now pay later option made it easy to afford.
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Review by confirmed purchaser

Quick Resolutions to Unforseable Problems

I ordered a Vivexotic Viva Terrestrial Vivarium from ReptileCentre.com & unfortunatley when it arrived one of the panels was cracked to a somewhat high level despite the careful packaging by Reptilecentre, I personally chalk the damage up to the couriers mishandling and NOT the seller.

Reptilecentre quickly responded to my problems and offered to replace my damaged panel at no extra cost and required no return of the damaged panel and during this time was not evasive in doing so in any way.

As a result I now have my vivarium setup complete and a happy snake to go inside it. Thanks to a great store & team this review can be nothing but positive despite the intial problems.

Great Products
Great Service
Great Appreciation of customers
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Review by confirmed purchaser

Fantastic delivery

The order was processed and dispatched very quickly, very good delivery. I was out and package was delivered to my local Post Office, which was very convenient for me. Good value for money buy on Aspen
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Review by confirmed purchaser

prompt efficient service

knowledgeable and fast delivery

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Review by confirmed purchaser

Fantastic will deffinatley use the Reptile Centre again.

Very impressed with the Reptile Centre an there online service. Lovely to have updates by e-mail of delivery an despatch dates, an very pleased with Vivarium. The quality, packaging an easy assrmbly. Thank you will recommend to my friends .
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Review by confirmed purchaser

Great service.

Super quick delivery and excellent service. A product was damaged en route and the professionalism and service of the staff couldn't be faulted. Would recommend without hesitation
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Review by confirmed purchaser

Keep going back to post office depot.

The delivery service is good, on time (sort of), packaged well - apart from the crickets end up back at the post office depot. This is also despite on set up advising to be left with a neighbour / in a safe place if no one is in
I work away from Northampton and am never back in time to get them before the depot closes. This means that when they are delivered (usually) on Tuesdays and sent back to the post office, I can't pick them up until Saturday. = several dead crickets & hungry lizards :(
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Review by confirmed purchaser

great service

Easy to order online with fair delivery charges.product arrived in great health.
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Review by confirmed purchaser

very reliable and quick service from beginning to end

i was very satisfied from begining to end very easy to order from your website very easy to follow simple and quick the prices are very good and it arrived in great condition so very pleased customer and will be ordering again
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Review by confirmed purchaser

excellent service

service Excellent
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Review by confirmed purchaser

when it works it works well

The service is great and most of the live foods are great but it is important to pick the correct days for delivery of blood worms and daphnia. However the problem lot was swiftly replaced with great quality stock.I shall try to do my bit better. Many thanks Dave
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Review by confirmed purchaser

Still waiting on refund or credit

I have been a long term customer of Northampton Reptile. During the update transition of the online ordering system that is used, I never recieved any Locusts for approx a month, I was due 2 deliveries in that time. My bank account was still debited during this time, but no goods received. I have told customer services 3 times about this issue and all I have heard is, "we will look into it". I have heard nothing regarding this issue and I am still waiting for credit or refund. I continue to get my bugs from you guys, but only because it is convienent. If you use a review system, I hope you will take note of this one. 9/4/14 - I have now recieved my refund and a voucher to use in the store. Thank you for prompt resolution.
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Review by confirmed purchaser

Good product, accomodating service, would recommend..

Bought some cork bark for my spiders, good price for the amount, the staff were kind enough to check the bundles and advise me which was more suitable (over the phone) overall i was pleased with the product and service. Trustworthy, reliable and good value for money, with excellent customer service as well... Would use again.
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Review by confirmed purchaser

Excellent service, would use again

Very good service, easy to order, would recommend to anyone.
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Review by confirmed purchaser

Very fast and great product

It's a very good site and covers everythink that I needed to set up my tank. A must check it out site and easy to use.
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Review by confirmed purchaser

Excellent service and choice

Searched internet found Northampton reptiles.saw what I wanted at great price. Ordered and they delivered on time with excellent service!!
Great value... Would recommended to anyone looking for reptile set ups and accessorie..
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Review by confirmed purchaser

first order from nhampton reptile centre

was very please with how easy it was to use the online ordering and also how quick the order was despatched the prices were very competitive and I will be using them again I would recommend giving them a try as you will be as impressed as I was

Northampton Reptile Centre Details

SERVICE

Deliver a remarkable service from a knowledgeable team.

PRODUCTS

Constantly improve the products.

EASY

Make it as easy to complete your purchase as possible.

LISTEN

Listen to our customers to find out how we can improve.

About this company

Northampton Reptile Centre, has been a leading authority on reptiles in the UK for nearly 20 years. ReptileCentre.com has been designed to professionally assist reptile hobbyists throughout the UK.

Visit ReptileCentre.com

Contact information

Call us on: 01604 753823
We live here: 159 Weedon Road
NN5 5DA Northampton
United Kingdom

Category

ReptileCentre.com is ranked 23 out of 89 in the category

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