As a review site it would be nice if their policies regarding posts were consistently applied but it would appear that they are very selective about whose reviews they allow and whose they suppress, allowing unfair and defamatory reviews to be posted by anyone with a grudge as well as self posted glowing reviews obviously posted by the business owners , the review centre now totally lacks any real credibility and those seeking truthful unbiased reviews should go elsewhere as this site is of little or no use. Totally pointless website there only to line its own pockets.Having noted the condescending replies it makes on trustpilot it appears to be spending more time on this site than its own dealing with a mountain of complaints, oh dear...
I have been a member of Reviewcentre.com for a number of years, and rarely do I find service so good or bad that I post reviews. I had terrible dealings with one company called New-Car-Discount.com, that sell many pre-registered cars. How can you be selling new cars if they are second hand. Anyway, I posted a negative review and the company themselves emailed me directly threatening legal action unless I removed the review. I stood by all my comments - very many of them - but took on board the gripes they raised and I edited my review. NCD.com then threatened reviewcentre.com and they removed my edited review. When I complained about this (and most people won't!!) they asked me to back up the claims, which I did. We came to an agreed, edited review which was not unlike the original, and it went back on. This took a matter of weeks to complete. NCD.com then complained AGAIN and reviewcentre.com removed my review again - the edited agreed review. I have complained again and they say they are in the process of restoring the review, which for some reason takes an age to do; I have written to them again today to complain about this and the fact that there were 10 reviews posted just after mine which relegated my review out of the top 10. All the new reviews were incredible, I started to doubt I had bought from the same people. Then you look at the people reviewing, all joining reviewcentre.com and posting glowing reviews about NCD.com and then never using the site again. I have asked if this practice is looked into, because it seems clear to me the company themselves are likely posting these reviews, and threatening anyone who dares post a negative review. I do hope reviewcentre get round to posting my review again, but it doesn't get round the fact that no one can post a negative review and it stand if the company complains. And anyone can post 5 star reviews and they are not vetted in any way. That is the joke.
This sight is a waste of time, I have posted 2 reviews regarding a company which is poorly ran and one got took off asking to provide evidence WHICH I DID, after emailing over the evidence I haven't heard anything for over 2 weeks and I have sent numerous emails asking why, when I wrote a new review based on FACTUAL evidence the review centre didn't even post it and didn't email me or reply to emails on regards to why. Its obvious the company your writing a review about is going to complain but if evidence is presented it should be posted and then it's down to the company to argue it! JOKE!
Glenn Thompson found this review useful
I posted a review on Review Centre which the company I reviewed requested be removed. Review Centre contacted me and asked me to provide my name and address to prove I was a customer which I did straight away. The next day they contacted me again requesting further information (which I don't know why they didn't ask at the same time as their previous email). I couldn't provide concrete evidence as most of the conduct with the company was over the telephone so I provided my telephone records to show how much contact I had had to have with the company in question. It is now 48 hours later and despite chasing them advising I had been threatened with legal action by the company in question, they have still not responded and my review is still not on the website.
Whilst I understand that Review Centre do have to verify your custom, I unsure why they feel they have to go to these lengths to investigate especially when a review is not illegal and I have checked with my lawyer to make sure the content is fair and reasonable.
Watch this space!!
You don't need proof of purchase to write a review on that site & it's used by many traders to spam their own reviews.
It's become a joke really & actually hinders potential purchasers because they remove negative reviews if a trader asks, so buyers are unaware of serious issues.
I also rated procamerashop with a 1* review, but they had it deleted!
I regularly use review centre and have found them absolutely first class in every way. I simply cannot believe some of the negative stuff written about them and feel there must be a degree of fabrication in these comments.
Well done review centre and long may you continue your unbiased approach
I purchased a washing machine from Jade Technology, which supposedly had a 5 star review from Review centre. The company shortly went "bust" and consumers posted various honest posts on Review Centre about Jade Tech. These reviews were removed and then I read the positive reviews - they all sounded the same as if they were written by the same person. I complained to Review Centre, they actually changed my review of Review Centre, so that it looks positive! Its completely fabricated. I would urge people not to trust what has been written on Review Centre
I have been trying to warn people on review centre about a company called North West Design and Build Ltd Lowton. I don't want people falling prey to these cowboy builders but review centre won't add my negative review they have set up the company name on their site when I tried to review it as I was the first so I can only assume they are waiting for the positive reviews and not interested in the negative reviews. Surely is to do with money and they are waiting to advertise good reviews for this company, even though this company was named a different name months previous on review centre with terrible reviews. This won't prevent genuine customers being ripped off by cowboy builders. Shame on you review centre!!!!
Mooky. found this review useful
I fell foul of a company that had many 5 star reviews (Pegasus Double Glazing in Kent). All were incredibly similar and I believe posted by the company themselves. The Review Centre were very good in corresponding with me, they kept my review posted, but they would not remove the company, even when several real customers turned up with accurate (bad) reviews. The company went under and appeared again under practically the same name - using the same tactic they started to post positive reviews again, before people posted about paying deposits and seeing no work..... the company have gone under again, taking their customers money with them. I believe the review centre are culpable for some of the pain this company has caused.
I used another company, who also had 5 stars, who clearly did not offer 5 star service or products..... when I posted negative reviews (which were allowed and posted), this did cause the company to come and rectify the situation - I was also paid compensation, but under condition the review was removed.... none of this was The Review Centres' fault - but perhaps a good reason to avoid their reviews, especially the 5 star ones. I'm tied to requiring this companies cooperation in maintaining, fixing etc the item they installed. They are not worthy of the 5 stars they display.
I'm afraid that the Review Centre is far too slow in removing companies and this has to be a commercial decision - which means the attract fraudulent companies who use the website to 'up' their positive reviews..... you therefore cant trust the web site.
I posted a truthful and accurate review of TheWatchLab.co.uk on ReviewCentre.com how their client The Watch Lab ruined my £12,000 18 carat gold Baume & Mercier watch with an overpriced, incompetent and botched repair that left my watch unusable.
Within an hour of it appearing The Watch Lab had the listing removed and ReviewCentre.com refuse to reinstate it.
ReviewCentre.com make several million pounds a year pure profit from the "negative review" "admin fees" they charge their clients. They'll probably deny this so then explain to me, if users don't pay you and the companies listed on your site don't pay you where does your £2.5 million annual profit come from?
Google AdSense? Please don't make me laugh. I control 7 million monthly unique visitors and although I used to make a small fortune when the rev share started at 50/50, Google's current revshare of 97.5/2.5 to them ("because we can, we're Google!) means that out of a £16 click for secured loans I'm lucky if I get 20p out of the click.
I have just had a magic box installed by envirosoling my boiler set avar the first night even hat 60% we thought we were in a sauna the so we cut back the radatiors and found they was hotter all over which they told me would happen also my boiler does not go on so much It only td takes a small space and the fitters even hoovered up after well done everybody
As well as reviews not posted,it turns out that if you have a long time beef, as I still are having with one of the main electrical discounters(France based but a subsidary of the UK's largest high st retailer), they bar you from making updated comments on the situation. even though they were 5 months apart, yes that's right, 5 months and still no repair: I complained to The review centre about unbelievably good 5* reviews suddenly appearing on the site for the company, then received what can only be seen as a bullying email to prove my 'allegation' of false posts by so called 'online reputation cleaners', when all I asked was what controls they had to make sure they weren't subject to their games!I only asked a question! I have closed my review centre account and asked them to remove any post I have on there, telling them I wouldn't trust them as far as I could chuck 'em: The company I have an issue with seem to have a close and unhealthy relationship with the review centre:
I have had a response to my post as all can see below from the review centre: Although it appears magnanimous, I feel uneasy that they would reply so openly to me, as I had for them not to contact me again; But what's done is done:
What I don't understand about what are suspiciously good, one line odd reviews is that who, having had the minimum service of delivery of an item as they ordered, they feel the need to go online and tell everyone! Why? I only got involved due to first my order disappearing from PiXmania's system, so I went online to find out if they were a real company, then when I found out they were French based, I was flabbergasted, even more so when I found out Curry's were involved, another company I wouldn't deal with if they paid me, so all in all, it looked bad: Remember at the time PiXMania's emails were being returned, however by posting on the review centre a Rachel got in touch through the site, five days after my order: As I have said the LG (I know!)TV arrived with one guy carrying it 20m on his own, the box a big wet stain on it: Like many other LG customers, the TV packed on months after the warranty expiry: No one is interested even though the fault is common to many LG tv's as you can see on the review centre site: This week alone, having paid £45.00 for a report, PiXmania have not responded to the 5 emails I have sent,so I have authorised a repair at £95.00 with a piddley 3 month guarantee: Absolutely scandalous; That's why all those gloating about 5* service from Pi mania and LG will probably have the smugness knocked out of them come warranty expiry and the piece of junk packs up, leaving them with s bill bigger than the items worth! As for sites like this and review centre, NP problem with ads on the sites, but not at the expense of impartiality please:
I wouldn't trust Reviewcentre again and suggest anyone using reviewcentre to think twice.
I had bad experience with a company call Crystal Travel. Posted my review of my true experience on the website but my review was deleted in two days. Does it mean business can pay Reviewcentre to keep the reviews they like (mostly good ones of course)?
Reviewcentre gets payments directly from business instead users I suppose, so it's kind of Make Sense. But this puts question mark on trustworthiness of Reviewcentre and long term prospect of the company. Which is sad.
Mooky. found this review useful
We are are a very reputable company. A member of the public decided to make an enquiry through email with us late one afternoon. We then got back to her later the following morning and she had decided to go elsewhere.
She wasn't happy that she'd paid extra to go with another company and couldn't even pick up the phone to call us which are manned for 12 hours per day.
She then went on to review centre and gave us a negative review for not answering her enquiry during out of office hours as the other company she went with did.
We are a high value product company and negative reviews aren't going to do anything but be negative as 75% of customers pre search for reviews.
Totally disappointed and let down. You wouldn't get this service with Trustpilot!
Dawn Gribble found this review useful
I replied to an email request from Review Centre for personal contact details and verification of an unsatisfactory online transaction with a company I reviewed a number of years ago and which has recently been dissolved. Thank goodness I didn't provide my name, address and telephone number as requested as my reply has been sent round robin style repeatedly to everyone else who responded to the same e-mail! And I have been sent all of theirs. This needs to stop. What about privacy and confidentiality??? Disgraceful.
Today I noticed that some of my customer reviews on Review Centre now mysteriously contain links to other products on other websites. I contacted Review Centre to ask why and they replied:
The links that appear on this review, and across the site, are randomly generated by a third party advertising company. As Review Centre is a free site the only way we can afford to run it is via the use of advertising.
The Review Centre Team
In my opinion this is totally unacceptable and I shall be looking into this further.
I replied as follows:
That is a disgrace. I don’t even see how that is ethical. People see a good review for an item, they will likely click on the given link maybe with a view to purchasing and they end up on another site and another product entirely, as if the review was for that.
Do you think that is fair or even ethical? If you need income can’t you just post adverts? Is it even legal to do links that are in fact ads yet not make it clear they are ads? Isn’t there a law against that? All ads, which these essentially are, need to be flagged clearly as ads don’t they? The links you are adding to other people’s reviews are not related to the product or site they are reviewing.
Willow Farm, Moggerhanger Road, Girtford Bridge, SAndy
I purchased tickets for Andre Reiu at 02 Arena 17 Dec
The lady who booked them was helpful and pleasant and the tickets arrived within a couple of days. Would certainly use you again and recommend you.
Regards Rosemary Munns
I can review on Review Centre with ease and without any stupid restrictions, unlike some, naming no names - hey TP. I personally am always open and honest when reviewing companies and the majority are. If you provide exceptional sales and support any negative fakes will be drowned in the huge amount of positive reviews.
A good mix of reviews is better than 60K x 5 stars that do not reflect the real experiences of buyers and so give potential buyers the wrong advice.
I personally experienced terrible service and blatent lies with a company called Kenable. I found out they pay TP to ensure their reviews are all 4 or 5 star and for anyone that posts less than 5 they have to provide their Kenable order number and personal details. This breaks the UK Data Protection laws.
So for me Review Centre is miles ahead of any reviews sites and my preferred source for honest reviews prior to buying online.
As a business we have had a customer who posted a untrue statement on this site . We then complained to the review centre who said there was nothing they could do ..How can be trusted when they let untrue statements stand on there site
Simon Lane found this review useful
I have looked at the reviews for UK and Visa Immigration and all or any negative reviews about that company on the review centre have been wiped. Several people gave the company 1 star but when I click to link to the full review it has been removed!
The review centre states that when a company complains about the negative reviews they may have received they are removed on the grounds that the claims cannot be substantiated! Of course the 5 star reviews cannot be substantiated either so best remote those too! What a pointless review system! We'll never hear both sides, the good - the bad when a company is vigilant with its complaints to review centre
regarding negative reviews because review centre will happily remove then for fear of being on the wrong side of the law. Review centre you are truly pointless.
Simon Lane found this review useful
I have left good and bad reviews with reviewcentre.com They all worked fine. I dont recognise the negative comments here, in fact its hard to see why anyone would knock a review site like this.
Well not unless that review site was paid for by the people it was supposed to be reviewing of course, but that could be seen as a little unethical. So I am sure that would never happen in real life.
Wonder how long this review will stay up?
I spoke to someone that used to work at reviewcentre, apparently they have filters that stop people leaving good reviews and there website picks and chooses which reviews should go on depending on there rating. I said to him thats kinda unfair isnt it? he just laughed.
Do not trust reviews in Reviewcentre, specially about WebcreationUk.
They just post the good reviews and delete the bad ones.
Reviewcentre has a link in their website so they do not want them to get upset. Sad... very sad they do that. They are not honest at all.
Reviews in Reviewcentre are just a joke.
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