Rgbdirect reviews

Rgbdirect reviews

Good
8.8
from 0 - 10
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159 Trustpilot review(s)
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quick, easy to order. Would use again.

Ordered a sound bar for my son. The price was excellent, the only one left at that price was a shop floor model. They rang to ascertain if this was acceptable. They needn't have done so because we cannot tell it was. Very quick delivery. Would use again.
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Chose RGB on price but the service was excellent.

Ordered washing machine just after midnight Saturday. Received telephone call Monday morning to confirm delivery Tuesday morning. Paid a very reasonable extra for disconnection and connection of new machine. Delivery men were courteous, cleared away all packaging and left my kitchen tidy.
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RGB Reallly good business

Great company with polite and helpful staff.Communication by phone and email excellent.
Delivery on time with very pleasant delivery men.would purchase from this company again without hesitation.
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Excellent service

Decided what product that I wanted, then searched the Internet for the best price - RGB Direct had stock at the best price. Had never heard of the company but decided to order from them; couldn't be happier with the service.
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RGB delivers within 2 days SONY PLAYBAR

I bought a sony playbar and the delivery service from the company is as good as the quality of the goods 100% recomended .SOOOOOOOOOOOOOO easy to deeal with
HTc 660
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Knowing What the Customer wants & going one better, is exceptional Service

Exceptional Service.
Got better results here & an even better SMARTER TV.
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Great Prices and Store

Purchased Samsung 46EH5000. Very good price, lowest I could find. Very impressive store too, large with loads of products out on display.
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Was sold ex-display full price with missing parts!

I wanted a philips tv and there are not many suppliers so I drove 20 miles and bought from RGB direct when arriving home I had picture problems and the tv kept switching off I drove back to the shop and was told there are software problems with philips tv but we never have problems I asked for a refund they said NO even though it was within 28 days of purchase I was told to choose another tv I explained I wanted philips as other TVA are sold everywhere so I paid a further £300 for a larger philips tv £1500 in total on arriving home opened box to find damaged packaging missing screw no 3D glasses and no packaging on accessories phoned the store immediately was told oh maybe it wasn't checked properly I will send you screw and glasses. Very bad for such an expensive tv I then had further I true problems took photos and sent I was asked what do you want to do I replied send the missing parts 8 days later I received wrong glasses and screws and was told we need you to bring tv to test another 20 miles to drive for second tv it's very difficult to deal with as when u pay so much for a tv that you thought was new I was told no replacement in stock still no glasses or screw and no offer of a refund it's crazy never experienced such service
RGB Electrical Superstore

Reply from RGB Electrical Superstore

Dear Mr L MCMAHON

Thanks for taking the time to get in touch with us and for your review. We are very sorry to hear that your first TV had an issue , we did offer you a full refund , however you wanted another Philips TV , unfortunately some bits had been reported as missing from the box , we did try to get the replacement parts for you , but this was taking time to resolve , to stop this matter dragging on we ordered another TV for you . We are very sorry for any inconvenience and hope that the new replacement TV has resolved all matters to your satisfaction .

Please do not hesitate to contact our customer services team if you have any other issue in the future .

Kind Regards

Customer Services .
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Spot-on service.

Came across this company whilst looking for a particular microwave-combi oven. Not only were they the cheapest but they offered free delivery.
The service and ordering was quick, simple and efficient. Would definitely use them again.
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Really quick and helpful

Really gd quick and free extras. Ordered on the monday night got wednesday morning
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FIRST RATE SERVICE

Easy to order online, easy to track order, friendly & helpful customer service, arrived promptly & on time by a friendly delivery man from a reliable local courier ... Delighted with TV (and price...!) Would definitely recommend Rgbdirect to friends & family .
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Second Class Service

We used this company due to its low prices but by the time the sale was made, the TV was available elsewhere for £100 less. The company does not use a proper delivery tracking system despite paying £38 for the privilege. The TV arrived within a week but there were no screws for the stand. It is a 60 inch TV so could not be used without it. We advised RGB of this and we were told that screws would be sent that day so we could use the TV the next. Two days passed and nothing arrived. In order to save the company a few pence, they had sent the screws by SECOND CLASS post! The company were not concerned and said it was Samsung's problem not theirs. Four days later and we are still waiting. A trip to B&Q solved the problem but we are appalled by this company's lack of concern and poor attitude and will never use them again.
RGB Electrical Superstore

Reply from RGB Electrical Superstore

Dear Mr. G Midgley

Please accept our sincere apologies you have had cause to post a poor review. Your comments have been duly noted.

Please note all goods come from manufactures as sealed , we are sorry that a number of screws for the stand were missing , they are normally housed in a small packet within the box with the main unit which can be over looked or disposed with the packing unknowingly , we do not keep any missing screws to replace , however upon your call to us we had to matching the missing screws and these were sent out to you , we understand that you have now received the screws we sent you , are a sorry for any undue delays , if you send in the cost of the screw you bought from B&Q we would be happy to reimburse you the cost .

Kind Regards
Web team .
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Quick delivery in time for Xmas - Smooth Transaction

Bought a Samsung LED TV for family member and all seems fine, delivery was on time and customer service was good when I phoned, so no complaints, TV was a good deal so overall happy with the service received. Would consider using again!
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Excellent service throughout whole process

Order initiated on phone (as a display item) and completed online.

Shortly after got phone call to arrange delivery.

Item delivered and unpacked on time.

Courteous and professional staff at every stage.

Would not hesitate to use again or recommend to another.
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Never fails to impress

I've ordered several elctrical items from this company, both as gifts and for myself. Not only are they one of the cheapest I've found, but one of the most reliable.
Cannot praise RGB Direct enough.
Thanks once again.
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Helpful and efficient

Ordered by phone as the web site showed low stock. Good security feature was that rather than taking card details over the phone an online order was raised and card details were entered through the secure portal. Goods delivered in a timely manner. All in all a level of service others should strive to attain.
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EXCELLENTI

Superb in every respect, ordering, speed of delivery and after sale service. I have told everyone to contact you if they are ever in need of electronic equipment for home or office, better than pc world, currys or any of the other ' professional outlets' . Thanks very much and I will bee using you in the future.
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You must try this company

When looking to purchase a Sony home cinema system I needed the answer to one question, which even the Sony customer service could not definitively answer. I found a YouTube video review of the product by RGB Direct and on contacting their customer services the representative even went and double checked for me. Great service, best price I found on line and very quick delivery. Thoroughly recommend the company
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good price

Good company with good prices and quick delivery. Only think is that they didn't let us know in advance when the TV will be delivered, but luckily our neighbour took the delivery for us. In overall very good service. Highly recommending.
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Do not miss it

Website good. Costs clear, product information good. Delivery prompt

RGB Electrical Superstore Details

About this company

RGB Direct is the online division of RGB Hi-Fi& Video, established almost twenty two years ago we have become one of the largest independent electrical retailers in the UK

Visit Rgbdirect

Contact information

Call us on: 0208 553 1708
We live here: 543-549 High Road
IG1 1TZ Ilford
United Kingdom

Category

Rgbdirect is ranked 28 out of 49 in the category Domestic Appliances

Rgbdirect is ranked 20 out of 54 in the category

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