The Samsung LED TV I ordered was cheaper than anywhere else on the web and it even came with a free DAB radio. Delivery was quicker than expected. My only disappointment was not being able to have the item delivered to my work address (RGB will only deliver to cardholder's address)
From the moment I contacted Rgbdirect the member of staff I spoke to could not be more helpful. My speakers where out of stock but he informed me that they would be getting more of them in and kept me informed all the way along, exceptional young man who could not do enough to help. I will be recommending Rgbdirect to all of my family and friends.
Nothing was too much trouble for the company. Answered all questions satisfactory and if didn't know found out and phoned back as stated. Would nor hesitate to contact again for further purchases. Well done ....keep it up, don't see that kind of service often enough these days.
I ordered a Panasonic BluRay 3D player from RGB Direct. Talked to the customer service, and they were happy to expedite shipping for free. Of course the price was the best available, plus as an addition it came with multi-region upgrade. Couldn't ask for more really. Perfect shopping experience. Thank you guys!
they are a very friendly and knowledgeable bunch, helped me decide between LG & SAMSUNG for the 3D TV and 3D surround systems but, when i ordered the TV and tried to get a price match on the LG surround system, which i was going to pick up from store, i was told dont worry about picking it up we can deliver the TV in a couple days and they would not do a price match on the surround system telling me to go buy it from the place i found it £30 cheaper (ARGOS) which i did.
the TV, after many calls and being fobbed off and lied to by their delivery person, was over nighted by courier which originally they told me they did not want to do because equipment usually gets damaged by courier, arrived safe and sound.
overall i am pleased with the price and goods and would reccomend them to a friend but GO AND COLLECT THE GOODS RATHER THEN BE LIED TOO ABOUT DELIVERY DATES.
i would use them again solely because of price and their knowledge.
Still waiting for sound system to be replaced.However had a phone call from Saji confirming delivery Monday including blue ray disc,towards compo.Will update later. New system atrived to day.,wont be able to test itfor a few days.Can see no reason why it should not work. On that basis full marks thank you.
Having recently had problems with my last two TVs and trying to order a new I was very happy to find a company with helpful staff, a product that I wanted and quick delivery. The previous two weeks are stress were overcome in a couple of days
Quick and clear responses to e-mail queries and exellent delivery.
Better deal than other high street vendors. Combine this with the delivery response and you have a good and worthy competitor to the high street.
As it is an authorised dealer for many products the company is very reliable.
I will use them again.
The RGB price for the item I was " googling" was very competitive
The item was actually in stock
The order / pay system could not have been more simple
I appreciated the security --EG -- " delivery ONLY to card holders address"
The delivery was actually BETTER than specified indeed it was right at the lowest / earliest part of the " from to " range
The item itself was exactly as specified. -- I
I am notoriously difficult to impress BUT -- I'm well impressed with RGB !
The product I bought was great, a Samsung TV but the delivery was terrible. I ordered it on a 3-5 working day delivery service. The first time it was attempted to be delivered was 6 working days after I bought it though. This meant I wasn't in and I had to struggle to get it delivered to me. The courier company told me that I needed to get in touch with RGBDirect and they could grant me an extension so I could find time to pick it up in the snow, my father being ill etc etc... However when I emailed RGBDirect they said they wouldn't allow it.
I was lucky in the end as my builder signed for the TV but I'm just really disappointed that RGBDirect didn't stick to the delivery I'd asked for and made it really difficult to get the product I paid for. Such as a shame as they are good value. I will think again about whether I purchase from RGB.
Not only did they have the elusive item in stock (one left!) they sent it with free delivery very promptly. I had been chasing this product down for a while in the January sales so was delighted and relieved to find it - and the ordering / delivery process was very smooth.
Bought a washing machine in their sale, cheapest delivery option was £19.95 7days which I opted for. After 6 days and no phone call I called them. They confirmed that due to sales their deliveries were running late and it was more likely to be 10 days. They offered me the delivery cost back without me having to ask.
Was contacted on 9th day to notify of delivery next day. Delivery arrived on 10th day.
Delivery men careful with both product and my house - appreciated.
Not sure leaving packing outside front door was quite right, but not a big deal.
Washing machine works fine.
After a week or so no sign of refund so phoned them and they agreed to look into it. A couple of days later the refund arrived.
My only advice would be keep an eye on delivery dates and if you aren't going to make it on time, contact the customer and let them know and offer refund before they have to call you. Communications is always king.
Aside that happy with service and the way I was treated, there was never any resistance at their end, they were good to deal with even when things didn't go quite right.
Would certainly buy from them again.
Paid £45 for bespoke delivery as I ordered on Thursday 20th December @ 4pm and I really wanted to TV before xmas as a surprise for the Mrs. Delivery should have been on Monday the 24th, but the following day I got a knock on the door at around 10am, and there was the courier with my new TV.
Superb service, would use again.
Excellent service yet again from RGB first was my Plasma TV 5 years ago...this time around a Bose Companion 3 System for my home office.
Not only are they just about the best price on the web, their service is excellent.
shipped quickly and as expected.
currently have the new toy plugged in whilst I write this review.
Very happy with our new TV which was roughly 150-200 cheaper than currys etc customer service was excellent very friendly and very helpful!! Great delievery service came a lot quicker than expected will defo be shopping with RGB again.
RGB kept be informed of the status of my order every step of the way, and were very polite and helpful when I phoned (several times!) to check on progress (my old washing machine had broken, so I was desperate to get the new one as quickly as possible).
When the delivery men arrived they removed the old machine and delivered to the new machine very carefully; and the space where I keep my machine is not that straightforward.
My decision to purchase from RGB was, I have to say, based on their competitive pricing, so I was delighted that their customer service was so good as well.
TV was almost £200 cheaper than in Currys/PC World.
It was a HUGE 65'' LED 3D TV that i Absolutely love. Ordered it on 20th December at 7:30 in the evening. Was on my front door on the 21st. Did pay 44 pounds for the fastest delivery but it came 2 days earlier than that. Looking forward to making more purchases from RGB Direct
Great product I did my research before choosing to buy directly from the rgb website rather than the eBay shop and it arrived 2 days later in time for Christmas!
I didn't know it wasn't including the wireless functionality for the smart options so I had to buy an adaptor separately from pc world.
I've just purchased a Samsung 40" Smart tv from RGB Direct and, as is always the case when ordering from a new company, was a little bit nervous (especially as the price was so good!).
I needn't have worried though as the tv arrived the next day as promised during the phone conversation prior to ordering, to check it was in stock.
Overall very pleased with RGB Direct & wouldn't hesitate to recommend them or purchase from them again.
Really easy ordering process, friendly and helpfull staff, delivered as promised in time :-) and a great product and deal couldn't recommend more :-)
Would recommend and use again.
Amazing site would recommend to friends and family great phone customers service tv arrived in great time and well packaged. would recommend all to buy from rgb. Great value for money. Will be buying from here in the near future.
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