Rgbdirect reviews

Rgbdirect reviews

Good
8.8
from 0 - 10
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158 Trustpilot review(s)
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About

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Delivered over 500 miles in less than 24hrs

Very impressed. Excellent price & very fast shipping.
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Perfect service & product thanks

Amazing speakers, delivered quickly and hassle free
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Nerves have turned to delight

I'd never heard of RgbDirect until a search for the washer I wanted showed they had it at a good price. I dithered over whether to order such an expensive item from a company over the internet when I knew nothing about them. I needn't have worried. The delivery date was quickly confirmed, then the driver rang on the morning to say when they would turn up. Two men arrived just as they foretold - took the old machine away and fitted the new one in 20 mins without mess or fuss.
Machine in perfect condition and just as ordered - so if I need something else I now won't hesitate to consider RgbDirect.
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Super service to my door....but!!!!!!

RGB were great!!!!! The website was easy to navigate and the purchase process was quick and easy. After the transaction, their information regarding delivery and invoicing was also top notch. However, the contractor engaged to deliver has scratched my newly laid oak floor, so I now have to spend valuable time obtaining repair quotes and battleing with the various parties to get this fixed......all in all, good service, but a slightly sour taste!!!
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Excellent customer service and reasonable prices

I ordered the Bose QC3 from rgbdirect as they showed up on Google Shopping as being the cheapest. The website was not outstanding, however, they more than made up for this with the price and the level of customer service. I spoke to somebody on the phone who followed up on stock levels and called back. He then called again to confirm the delivery date. Overall, I was very impressed with the level of customer service.
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Tip Top customer service.

I visited the store to view the TV I wanted and the service I experienced was very professional and courteous. I dealt with Anwar, a very knowledgeable and helpful salesperson, he explained everything I needed to know and answered all my queries.
Overall very good.
Excellent for the customer.
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Delivery 3/4 days yes right and extra charges !!!

When I purchased my product it said 3/4 working days, it actually took 8 and when guy made contact he was quite rude on the phone and was trying to sell me extras. Inc bringing my delivery forward and taking my old machine away and pluming it in for extra charge, I feel this should have been offered at the time I purchased.
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im very happy and sattisfay from ur company

I'd like offer ur company to all ,I'm really happy
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Outstanding

I had never heard of RGB direct before, but i searched the internet for the sounbar i wanted they came up as the cheapest supplier. I ordered the item and paid extra for fast delivery and it was delivered on time, absolutely brilliant service. Highly reccomended.
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Excellent Price, Excellent Service

Ordered a Toshiba 26" tv for our new kitchen and found it at RGB who had stock and were the cheapest on the net. Ordered with free delivery and received 4 days later. Excellent tv, excellent price. Highly recommend RGBdirect.
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Good service and quick delivery

I called the companies websales team and they were extremely helpful, infomed me when they would see the delivery of an item and then called to confirm delivery day. Excellent service.
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very good fast quality service

would highly recommend not only was the price great but speedy delivery to. T.V. came with free google box which the kids love, which is worth more just to keep them happy.
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LG really does equal Life is Good

We spent ages looking at the various smart TV's, whether to go with active or passive as well as factoring in cost, and I have to say we are extremely happy.
This is an extremely good looking television and the functions are all more than expected, RGBDirect were quick on delivery and easy to deal with.

A++++
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One time delivery, great customer service and a good price

Best price online, able to speak to an operator who arrabged delivery date immediately. Item arrived on the correct day in perfect condition
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Great Value and Great Customer Service

I really am pleased i shopped here. My TV was delivered the day they said. I was called the day before and kept informed. they have a very useful online tracking system
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Avoid.

I am quite forgiving, but this has been a really terrible experience.

No replies at all to any of the emails I have sent so far - it has been 3 days since my first email.

Product out of stock (this wasn't stated on the site). Tried to phone about the order - got a very short/abrasive response that they couldn't discuss ordering a replacement for the out of stock item as I was speaking to the internet department.

They agreed to speak to me about a replacement - then I nearly ended up double paying for another replacement item.

Cancelled order - but order still shows as Pending in Paypal - and won't respond to my request for them to cancel the order in Paypal.

Nightmare customer service, they need to realise that if they say they will reply in 24 hours - they need to do that! Even just an acknowledge me that my email had been recieved would be nice. And also separating the service for internet and phone orders and refusing to take orders over the phone is madness.

Overall they have come off like scamsters, despite clearly having a fairly decent enterprise.

Strangely - they just tried to delete this review to lack of proof of an order! They could easily have just searched using my name as listed on this site.

Here is the order reference number:

Reference Your Order: 0630156134S

Update:

Impressed you guys tried to skew it to sound like I was the one not replying! You guys had every chance to reply to my emails, but didn't. You only started phoning me AFTER I submitted the bad review, at which point we had already gathered the item was out of stock and I had no interest in buying anything else from you. Please don't twist the facts, just accept that you guys really need to work on your customer service and order process.
RGB Electrical Superstore

Reply from RGB Electrical Superstore

Dear Mr.Colin McDermott
Updated 04-07-2013:

Thanks for giving order No.

Please accept our sincere apologies you have had cause to post a poor review. Your comments have been duly noted.

We have looked into your complaint and can see from our records that you was sent an email on the 01/07/13 advising the goods are out of stock and that if you still wanted the order to be kept on back order please advise by return . We failed to get any response from you and in spite of leaving a number of massages on your mobile, unfortunately with no further communication from you we then sent an email on the 02/07/13 advising you that the order was cancelled .

We had made every effort to further contact you in reference to your complaint to try and further ascertain this issue but again we have had no further communications from you .

Please note that your order was cancelled and your shadow payment was refunded on the 02/07/13 via PayPal and this normally takes two or three day to show back into your account

We are very sorry to lose a valuable customer.

Regards
Web Team
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I wouldn't shop anywhere else!!

My TV blew up and I decided to get a Samsung UE46F8000. The prices vary greatly from the high street shops to the internet. I wanted a good deal and stumbled upon RGB-Direct from reading excellent reviews from TrustPilot.

On visiting their website, it was very easy to navigate and cleverly laid out to show al the available offers. I was able to find the TV I wanted along with numerous offers which I could obtain if I purchased them at the same time.

I quickly filled my virtual basket with goodies and with such a good deal, I found myself ringing them to confirm the prices were true! Well they were so, out came the bank card and I placed an order.

I spoke to Nina who was very charming and excellent on the phone and really new how to make you feel a valued customer, something that unfortunately is not experienced very often over the phone anymore! No card details were taken over the phone, simply a confirmation of the order followed by an email link being sent where card details could be submitted in a secure way.

This was all easily completed and a follow up call was made to confirm delivery. I had read that the 'Free' postage would take 3-5 working days, which was fine by me as I had such a cracking deal, however Nina said she would upgrade me; this phone call took place at around 4pm - MY TV ARRIVED THE FOLLOWING MORNING AT 8.30am!! How quick is that!

The goods were all packed extremely well and I am more than happy. I have recommended RGB-Direct to everyone I know and will certainly buy from them again. Nina should be commended for her assistance and if you ring the number, ask for her - she is brill!!

Thankyou RGB-Direct for a great purchasing experience.
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Excellent customers services and delivery

The company is excellent , knows how to take of their customers and deliver goods in time . They do sell good quality products.
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Faultless

Excellent pricing, fast delivery.

RGB Electrical Superstore Details

About this company

RGB Direct is the online division of RGB Hi-Fi& Video, established almost twenty two years ago we have become one of the largest independent electrical retailers in the UK

Visit Rgbdirect

Contact information

Call us on: 0208 553 1708
We live here: 543-549 High Road
IG1 1TZ Ilford
United Kingdom

Category

Rgbdirect is ranked 28 out of 49 in the category Domestic Appliances

Rgbdirect is ranked 20 out of 54 in the category

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