I bought a Panasonic Vieva 50" LED television from the Watford branch of Richer Sounds and they arranged delivery for the following Wednesday. The price from Richer Sounds was £100 cheaper than from John Lewis and still with a 5 year warranty. Unfortunately their courier service let them down and didn't deliver (or call) on the specified day. Paddy at Richer Sounds Head Office Customer Service was fantastic trying to sort out the problem. Although thwarted by the courier at every turn he persevered until I finally had the TV in my hands. The television it self was a Panasonic TX-L50E6B and now I'm watching it I can also confirm it was a great buy, especially at £100 cheaper than John Lewis.
We went to Milton Keynes Richer Sounds to get some advice, and help us choose from the massive selection of Wireless Music Systems on the market and make a purchase. We spotted the Sonos system straight away because it's right in front of the door. We told the assistant we were looking for a wireless system for both Android ad Mac devices and he said "You'll want the Sonos system".. and nothing else. I mentioned we had seen lots online and wanted to listen and be informed about the rest to make up my own mind. "The Sonos system is the biggest name on the market and everyone wants to work with them" (awesome for them, I'm sure). We knew there should be more on offer. After browsing the very small shop, filled with high profit surround systems and TVs we spotted the rest of the wireless range tucked away on a high shelf behind the counter. No chance of interacting with them, listening to their output or getting advice it seemed, without tackling the Sonos sales staff. We left, feeling disappointed that we'd just wasted our time. We hadn't been asked any questions about budget, room size, whether we were intending to fill a house/school/business with a wireless system and speakers or just one room... Sonos seemed to be the only answer. Seems the staff don't want to spend the time talking to you unless you're spending thousands of pounds on a 3D TV! ..but you could be in there to spend thousands of pounds on a wireless system.. and they wouldn't have known!
QUICK UPDATE ON THE FREESAT BOX FROM RICHER GLASGOW IT LASTED 4H;OURS THEN WOULDNT EVEN SWITCH ON, WHEN I PHONED THE STORE THEY SAID THEY HAD ONE IN STOCK BUT IWAS TO KEEP THEREMOTE ASMY FULL PRICE RPLACEMENT DIDNT HAVE ONE, YOU COULDNT MAKE IT UP.
WENT NEXT DOOR TO CURRYS AND PAID EXACT SAME PRICE ,USING PRICE MATCH.
NEVER EVER AGAIN WILL I CONSIDER RICHER SOUNDS AND IF ANYONE READING. THIS FORUM HAS ANY SENSE SO WILL YOU ,AVOID AVOID AVOID.
Called in at the Sheffield store Sun 26/01 wanting to purchase a Marantz MCR510 network streamer with Q Acoustics 2010i speakers. Spoke to a sales guy called Daniel, as per their best price guarantee I said I had seen this package online at £339 and could they match it as id prefer to buy instore, yes no problem. They didn't have stock instore but would order for me to collect the following Thu 30/01. Called the store before making the journey to be told that it hadn't arrived and would be instore for me to collect the next Thu 06/02. Good job I called first or would have been a wasted journey. Told them waiting another week was unacceptable and to cancel the order, sales guy didn't seem at all bothered and no apology was offered, went to Sevenoaks and ordered to collect instore the next day at the same price. Sevenoaks all the way for me in future.
UPDATE Received a call from Tom in customer services to personally apologise for my experience with the Sheffield store. He said really the store should have called to advise the goods hadn't arrived and offered me next day delivery which I would have been happy with, he agreed having to wait another week was not good. As way of apology Tom is sending me a pair of Q Acoustic wall brackets for my speakers which is fantastic and not expected at all. By reading these reviews and trying to make amends when someone has a problem shows that they take customer service very seriously and has somewhat restored my faith in Richer Sounds. Cheers Tom
Last Saturday I phoned the store in Romford and asked if they had the tv I wanted in stock. I was told they had three. I emptied my van and drove an hour to the store. Only to be told..... Not in stock! I was told I could have free delivery on Wednesday. I don't see how this FREE DELIVERY is doing me a favour after being told it's in today. Anyway I agree to take delivery Wednesday. I get a phone call on Monday saying it will now be Thursday and the driver will text to give me a two hour time slot. Ok so today I don't get a text and wait till 11.30 before I ring the overpriced customer service number. The man is helpful and tells me he phoned the delivery people and it will be between 12-1 . Ok so two o'clock comes and I'm still waiting. I phone the extortionate number again. This time less helpful Leaves me hanging on fo 8 mins only to tell me that someone will call me back after speaking to the driver. No phone call back Have to phone them again...and wit while they transfer me to delivery people. Who then tell me oh the van has just broken down and is about to be towed to Milton Keynes. And can we re arrange delivery Oh what a surprise that is. So I take a day off work for nothing and all I get from richer sounds customer service is "well it's not our fault is it" Really!!!! That's how you talk to your customers after letting them down? One I don't believe for one second the van broke down and two if it did I would expect apologies all around for wasting my day and costing me money! If that's your customer service then I'll be off to Romford for my money back. And I'll be out of poket by two round trips to Romford in fuel and a days loss of work as I'm self employed. Update Ok so after my bad day, I get a call back from one of the customer service lads called tom. The first time someone called me, and he apologised for the problems I have been having and told me that after a phone call to the delivery people they would be turning up on that night. Well they didn't. Tom calls me the next day and makes sure there is a tv waiting for me at Romford for me to pick up that day. Also he sorts out as a way of an apology a cheque for all the running around I've had to do. Also when I get down the shop (I think) the assistant manager also throws in extra 3d glasses. I'm loving my tv now. And if there were more employees like tom out there then it would have gone a lot easier. My advise to richer sounds is get more of your customer service people to behave like tom. And apologise if your having problems, Also to change your delivery people. And make sure some of your staff don't come out with comments like "it's not our fault if the delivery people don't turn up. Because yes it is We pay for a service and you provide the delivery people. My advise to any anyone thinking of buying from richer sounds is Most of the people in the shops know what they are talking about when it comes to tv and hifi. And if you do have problems, call customer service and ask for tom!
Was wanting a Humax Freeview recorder for a christmas present. Checked London stores and on web site it said Holborn had three. Thought I would give them a try. Visited store. Very cramped and a bit chaotic. It turned out the stock was wrong and they actually had -1 in stock. Was offered a newer version at a similar price but then they found out they had no stock of this either. I know it says ring the store but I would expect better stock keeping. The website still said 3 in stock. Bought elsewhere online in the end. Might try them again sometime in case this was a one off.
Yesterday we went to Tunbridge Wells branch to purchase Sony 42" TV £499. Before payment i said i was a member of your VIP club and received a voucher for £10, don't have it printed but can show email. Sale assistance said there is nothing he can do about it. Didn't offer any options, nothing. Taking into account that a day before we went to Sevenoaks Sound and Vision next door, where the same telly (in grey) was £20 dearer, their sales assistant without much hesitation after a quick chat with manager - matched the price. I only decided to purchase from Richer Sounds as I've heard positive things about it. Myself I haven't found anything positive, the first guy i spoke with was Bart who doesn't seem to know anything at all nor shows any will to help. Then other senior sale assistant won't honor £10 voucher. I agree this is not much but hey at least you'll get the sale! Try to be a sales man, say we cannot accept your voucher but we can give you this or that or knock off £10 as a good will gesture, don't let the customer just walk out! Your customer service put me off so much that i started to think what to expect when there is a problem! I'll take my business to Sevenoaks Sound and Vision!
4 Years 8 months ago I purchased a Denon Micro Component System at Richer Sounds Watford branch, with Supercover for 5 years at 16.65GBP. I was served by Anca who told me at the end of 5 years I could claim this insurance back, if no claim had been made. However, recently the unit developed a fault and would not switch on. I returned it to the Watford branch where Anca, now the manager, took it in for repair and loaned me a DM39 - opened box - system. This was the current up to date version of mine.. After 3 weeks I was phoned by Rachel of the same branch and told that my original DM37 was beyond economic repair and that I could keep the DM39 unit I had been loaned, or I return to the store for a brand new unit. I returned to the store where the most helpful staff of Chris & the Deputy Manager - Thomas, gave me a brand new replacement DM39 system. With this I was invited to buy Supercover at 18.35GBP which I did. In November 2018 I intend to visit the store again to reclaim my 18.35GBP unless of course the DM39 has developed a fault in the previous 5 years and I have had to return it for servicing or a replacement!. If the latter, I will purchase Supercover once more! Richer Sounds Supercover is outstanding insurance that works, and the staff at the Watford branch continue to be most helpful, knowledgeable and friendly. Thank you Watford
I was looking for a new DVD MR player and found these guys on the net.I phoned up and they helped me choose the Sony DVPSR760 MR .It plays well and sought's all my needs.Very easy to set up and the picture quality is excellent. I'm very pleased with this purchase. All the staff were very helpful at Southamton so I shall be shopping there again in the future . My parcel arrived to day via DPD .Thank you all again at Southampton for you help. 10/10 for A QUALITY Service and a helpful friendly staff.
Purchached a Panasonic TX-L47WT65B TV. From Richer Sounds Solihull. The attention to detail, product knowledge and honesty were exceptional. Matin Sales Manager and Trainee sales Garth were a pleasure to do buisness with. The prices are on par with Curry's but a far better relaxed shop to purchase from. They even brought the TV to my home in a taxi because it would not fit in the car, paid my car parking fee as well. If anybody wants to piurchase media electronics and live in this area go to their store in Solihull. First Class.
I discovered online that Richer Sounds will match any online price. The nearest store to me is Exeter, around 25 miles away but how glad I am that I went there. They give free parking and if the car park is full and you have to pay to park the car, just take your ticket to them and they will refund you. That is just the start of the good business sense of Richer Sounds. The shop itself has a nice comfy place to sit if necessary and a machine for cold water and other things, so nice and welcoming. I was made to feel as though I was the only customer in the shop, time didn't matter. They spent so long with me, showing me, explaining everything in detail. I bought a new tv and blu ray player and signed up for the VIP club (free) for emails. I then got a £10 voucher towards my next purchase. I was also given a FREE five year warranty with my new TV. When I got home and I was installing the new things I just telephoned about a couple of things and was talked through everything in a stress free competent manner, no rushing, just doing it in my time. They were simply wonderful. So wonderful in fact that I've now been back again and put the voucher towards a new HD Digital Recorder. I installed that but just needed to check a couple of things and again, no rush, they hitched up one the same as mine in their shop so that they could talk me through something. I also want to say that their prices are definitely the best around. It's important to say that they really are. Plus the free warranty for the tv and all the advice and help. It's really marvellous. I think you'd struggle to find a negative for these people. I can heartily recommend them, especially the Exeter shop. Good old fashioned service, big smiles and nothing too much trouble. It was a great experience and I send them my heartfelt thanks. I am an elderly person (female) and I did worry about getting these things sorted out but the help and assistance given to me made me feel very confident and it has worked out so well for me. I am over the moon with everything and I installed it all myself. Thank you so very much Richer Sounds.
In an age of virtual non existent customer service, Richer Sounds Watford shine with a golden glow reserved only for a fabulous rainbows end. Unashamedly male and not possessing intense aesthetic qualities when it comes to matching colours, my desire to produce a rich cinematic sound emanating from my TV overtook any other form of sensory perception and I purchased a white set of speakers to match my black Panasonic Flat Screen (Well, they were 70 pounds cheaper than the black ones!). Acoustic heaven soon turned to sarcastic hell when my wife asked why we had a zebra crossing installed in the room.! Hmmm, perhaps on reflection the extra 70 pounds would have saved me from the imminent guillotine. So, to save having to wear my new speakers as a fashion accessory I took them back to Watford (I'd already been back once and given a free cable) . Expecting the worse I was pleasantly surprised when Anca (the store manager) completely understood (my wife was exhaling hot smoke in my ears at the time) and replaced the speakers for the black set and was happy to do so. My first experience of Richer Sounds and definitely not my last. Excellent staff, excellent prices, excellent products and excellent afters sales. Thanks richer Sounds for restoring my faith in the British retail Industry.
We purchased a LG 47 inch 3D TV from Richer Sounds After shopping around and we decided that we purchase the TV and a 3D blu ray player as we saved well over £100 plus the TV came with a free 5 year warranty . All the sales team at the Nottingham store was polite very helpful and not pushy like a large electrical retail company. I recommend before you buy a new TV / HIFI take a look at Richer Sounds there customer service fantastic. We have purchased other items from this store and we have all ways been happy. I can see why they came top in retail customer service
New AV receiver ordered with free 7 day delivery on Saturday the 6th, it arrived on the 8th. There was unfortunately a very, minor ding on the unit that may well have happened in transit or at point of assembly. I got in touch on the 10th about it, fully prepared to keep it anyway as it wasn't affecting function and it was out of sight. I was mainly wanting to confirm if it would affect the 5 years cover. The friendly staff member insisted on replacing it and would send out a replacement ASAP. It's arriving this afternoon at lunchtime on the 11th.
Very, very impressive service! Great prices! Especially when adding 5 years cover. Rapid delivery! Very friendly and professional staff! The small ding in the unit was a slight downer but I've worked in a home appliance firm for 10 years and am more than aware how items can arrive, perfectly packed, with no obvious signs of damage and once they get opened you see something. The only way to know for sure is to unbox every single item and check it, which just isn't practical. The gent on the phone was very apologetic about the minor damage and even then I'd said I know these thing happen and its no problem he still insisted that wasn't the point and it shouldn't happen. These guys hold themselves to a very high standard and clearly take great pride in the quality and level of service they provide and products they supply.
If I had to rate them out of 10, I'd turn it up to 11!
Purchased Panasonic SCBTT290 online from Richer Sounds as they were the cheapest for this item as I wanted it in new condition. Could have got it cheaper 'ex demo' but the details you get from the sellers are ambiguous. Easy to use website and once item was purchased I was kept up-to-date on progress with emails. Completely satisfied and would recommend.
I've been shopping with Richers since I was a teenager and must have spent thousands in their shops. The service and prices have always been fantastic, which is why I keep going back. My TV went faulty last week so I phoned the shop to get it fixed. The guy went through a few things with me on the phone and actually helped me to get my TV working again without me needing an engineer! Turns out I had a faulty cable, AND they swapped it for me free of charge when I went in to buy another!! Can't thank them enough for their help.
Given the amount of negative reviews about this store on this site you'd think RS would do something about it. I went in there last year to buy an amp. The store was empty at the time and they never acknowledged me, seemed disinterested and were just millling about. I then had a look around the shop to see if they had the amp on display (they didn't) so I asked the deputy manager behind the counter if they had it in stock. She didn't even look it up just said no sorry, I wasn't even offered an alternative. This is in complete contrast to two other stores I had been in a few years ago (Leeds and Newcastle) where staff were attentive, friendly and wanted the sale. Not really what you'd expect from the FLAGSHIP store
The sales guy had just come off a particularly 'annoying' telephone call at the time of our visit and his mind seemed to be elsewhere. His explanations of 1080i versus 1080p left a lot to be desired, as did the benefits of LCD versus LED versus plasma.
Also, too many of the TV's weren't on, and many from the on-line presence and brochure ads weren't present on the shop-floor.
As always, relatively price competitive, so long as you don't mind buying stock which is not the latest release from any given manufacturer ... which I don't.
Usually superb; this time, not so. Everyone has an off-day!
Although I did a 60 mile round trip to their Tunbridge Wells shop it was well worth it as I saved £60 on the TV I brought as compared to here in Eastbourne . The staff were very helpful as they held the TV until I could get there several days later. Have also used the online service which was also excellent. They kept me informed of my parcels progress by email and text