Given the amount of negative reviews about this store on this site you'd think RS would do something about it. I went in there last year to buy an amp. The store was empty at the time and they never acknowledged me, seemed disinterested and were just millling about. I then had a look around the shop to see if they had the amp on display (they didn't) so I asked the deputy manager behind the counter if they had it in stock. She didn't even look it up just said no sorry, I wasn't even offered an alternative. This is in complete contrast to two other stores I had been in a few years ago (Leeds and Newcastle) where staff were attentive, friendly and wanted the sale. Not really what you'd expect from the FLAGSHIP store
The sales guy had just come off a particularly 'annoying' telephone call at the time of our visit and his mind seemed to be elsewhere. His explanations of 1080i versus 1080p left a lot to be desired, as did the benefits of LCD versus LED versus plasma.
Also, too many of the TV's weren't on, and many from the on-line presence and brochure ads weren't present on the shop-floor.
As always, relatively price competitive, so long as you don't mind buying stock which is not the latest release from any given manufacturer ... which I don't.
Usually superb; this time, not so. Everyone has an off-day!
Although I did a 60 mile round trip to their Tunbridge Wells shop it was well worth it as I saved £60 on the TV I brought as compared to here in Eastbourne . The staff were very helpful as they held the TV until I could get there several days later. Have also used the online service which was also excellent. They kept me informed of my parcels progress by email and text
This is the firm to go to if you want the best value in TV and home cinema. While they may not necessarily have the very latest models, or stock all the brands, they do have an excellent range at very good prices. What sets them apart from the rest, however, is the 5-year parts and labour warranty for just 10% of the purchase price. When you see the laughable prices some other firms want to charge for something like that, you'll realise what a good deal this is - peace of mind for a very reasonable price.
Ignorant and patronising staff , wide boys .. they tried to sell a returned item as new to me. When I pointed out that the box had obviously been opened and that the return policy displayed on the counter clearly states that boxes must be unopened they got really aggressive and hostile just avoid staff seem to be more engaged in their own conversation than in serving a customer ..
Wanted a Panasonic Viera 24 ". Phoned up the London bridge shop who said that they could provide one within a week. They phoned me back a week later and said that a batch had come in. Went down and the guy who phoned me tried to pass off a second hand model as a new model. It wasn't even the right model. He wasted two hours of my time and didn't even have the courtesy to apologise. I complained and the manager phoned me up and said that he would send something in the post to compensate. This never arrived. The Richer Sounds customer service looked into my issues and went to massive lengths to rectify. Thank you very much.
I remember when they were a small shop in London Bridge when I was a teen, I used to get my dad to bring me home the catalogue as he walked past it every day on his way to work and we'd pore through it at school drooling over the equipment that was out of our reach. Since then I've ordered thousands of pounds worth of products from Richer and never had a problem, the staff are always knowledgeable and honest (I've had some very frank opinions from staff about the quality of some of the items), which is refreshing to say the least. Bizarrely, I've never bought anything on-line, I've always bought in store, and the only problem I've ever had is an item being out of stock.
I have previously had good dealings with this company and really do admire the ethics and enthusiasm of the founder. What disapointed me for my last visit was that I was willing to spend money for some Minx speakers and an av receiver. I wanted a specific av receiver that was not in stock in the Bournemouth store, and although some were showing at other stores further away, the salesman said I would have to go there to pick it up, and recomended a more expensive alternative make.
To cut a long story short, After looking online and finding some, I called a different branch of RS who sent me the av receiver for a very small fee (under £7). Why did the salesman not tell me this could be done? I presume he wanted the sale of the larger av receiver. I now do not feel like I can trust the guys in the Bournemouth store, as I almost purchased from another store, or ebay. So as I was also buying another tv, this custom will now go elsewhere.
Minx speakers are great, unfortunately RS stopped accepting amex
I recently bought a Plasma from their Watford branch and had helpful advice from two of their employees on the floor. They were knowledgeable and friendly both in person and over the phone, and even though they didn't have the model I wanted in stock, they agreed to order it and then reserved it for me a further two days so that I could go and pick it up over a weekend. I was called to confirm the order is ready for collection as well. Their prices are very reasonable - I couldn't find the specified model anywhere else for less. So they would definitely get my recommendation to others, and I would definitely use them again.
I purchased a Samsung Smart 3D TV over one month ago, which was supposed to come with 4 3D glasses as part of the deal for £999. In fact the box I was told had 2 glasses only had one, which meant I was promised to be contacted as they would need to order the remaining 3 glasses. 2 weeks later I had to constantly chase Richer sounds, even though they had a received order for new glasses, no one bothered to contact me, though they took down my details and everything.
I ended going down to collect the glasses only to be told they only have the glasses paired, so they gave me one pair and they promised they will let me know as soon as the last single glass arrives in store. 1 month plus down the line, no contact or anything from Richer sounds staff in Kingston, I called and was told we have you remaining glasses in store, can you come and collect it. I said you have it but not bothered to contact me and you waited for me to call you and now you want me to come down and collect it. The staff member replied " we can post it to you, we have you address on the system, guess what 2 weeks later, I am still waiting for the final 3D glass. Even though Richer sounds states on their website you have 14-15 days to return any product if you're not happy with the service.
I am still waiting for the final glass to arrive, but never again would I walk into Richer Sounds again. One star is even making them look good, it is a disgusting
Will never recommend this company. Bought 32"TV in mid-january, it went dead in March. Engineers came and took it away, no attempt to resolve the problem first. Customer service while friendly enough not helpful. Need a £100 deposit for replacement (which I don't have being on small pension), also to pick it up myself and do all the re-connections that I have no idea about. Return estimate of TV 4 weeks +. Richersounds might sell cheaper but it's a case of once they've taken your money you're on your own if things go wrong. Far better to go to a small business who will not only try to repair at home but if it doesnt work they take it away and leave behind a small replacement so you don't go without and at no cost to the customer.
I 100% agree that they are very knowledgeable and offer competitive prices, however I have not yet been into a Richer Sounds store (and I have been into many numerous times) when I could describe the Customer Service as good - it is average at best. I am yet to see evidence that my custom is valued at Richer Sounds and until such a time I will continue to shop at John Lewis (who offer better warranties included in the price of products than Richer Sounds).