I was wary of ordering a good quality acoustic guitar blind from a company I'd never used before, but felt better after seeing all these great reviews for Richtone and I can add to them and say I heartedly recommend them. I saw the guitar I wanted in a local shop but they only had one in stock and it was marked which is why I wanted to buy one online as there was nowhere else local that stocked this guitar. Richtone kept me informed by email of delivery which was quick and via DHL. The guitar was packaged really well - no chance of any knocks whilst in transit - I did buy a guitar from another online shop and it turned up in one flimsy cardboard box with no case or extra packaging! Not here! The guitar itself is in perfect condition. . With several in stock you arent going to be palmed off with a dinged instrument like the shop I went to! Website fast and easy to use and service excellent.
Bought accessories for digital drum kit. Great prices - cheaper than anywhere else on the net - and arrived really quickly and very safely packaged. Will definitely use them again.
Ordered early afternoon, shipped out that day via DPD. Had notification and eta of delivery by email next morning early, driver arrived in the allocated slot but I missed him (shed foraging at the time).... he came back 3 hours later that day. Goods well packed, faultless service I would use Richtone again without a doubt.
Great price, range, website layout and checkout service, better known companies such as GAK but I would fully recommend Rich tone over any other.
A brick and mortar music shop that has an excellent online presence with good prices and a nice 2nd hand selection. Very please with my guitar: just as described, excellent deal, and next day delivery. Great all around.
Quickly dispatched, very pleased with item.
In fact the item arrived faster than expected, when it arrived on the Saturday post.
No problems is setting up and using the tuner which is very convenient.
This is my second guitar purchase from Richtone and I wasn't disappointed! Great guitar at a fantastic price. The service was exceptional down to every detail. A courtesy phone call alleviated me from being sent the wrong guitar bag. Richtone you're great keep up the great work!!
Stress free purchase, next day delivery. Easy to track the courier. I was slightly nervous buying a guitar 'blind' and having it shipped with a courier, however I needn't have worried. Very well packed in two boxes with bubble/blister packing. I would definitely recommend.
I tried to find this particular Fender leather strap, which has been discontinued in the UK, and several sellers showing it were actually out of stock. However, Rich Tone Music came up trumps, and delivered quickly, well packed and by timed courier. I could't ask for a better service and I have ended up with exactly the item I needed. Great! Would recommend.
I wanted a good guitar string winder. I ordered a Jim Dunlop Winder from Rich Tone Music. A very good price and free p&p. It arrived very swiftly and was well packaged. The winder itself is of high quality and does the job well.
I bought a Washburn Rover Travel Guitar on line at £109 including courier delivery, ordered Sunday delivered Tuesday. A local dealer was selling the same package at its sale ( yeah right ) for £150.
Plenty of technical info and quality photos on the website to help the decision process. I'll use Rich Tone again and recommend them.
In this case I was only looking for a very small and inexpensive item, an old type capo actually, one that most shops stopped stocking years ago. Well I still really like them and there they were on my search at Rich Tone Music. The search was easy , the price was really good, the postage was free and it arrived next day. What is not to like. All I can say is that if they are this efficient with something so small then I will certainly give them a call when I want something more significant. Many thanks for what is great service. Best regards Martin
Quick delivery service. Rich Tone sent me emails from start to finish about delivery etc.
Item came in perfect condition including the box. Very satisfied with my Shure headphones.
Would use the company in the future. Highly recommended!
really good company to deal with with reasonable prices as well kept me up to date on the progress of my order .When my order arrived it was in first class condition due to the wonderful packaging I have many music friends and would have no hesitation in recommending rich tone music
kind regards arthur
I have been purchasing guitars for over 37 year's and Richtone are without doubt the best company I have ever dealt with. With their competitive prices and wonderful service I would recommend them to anybody.
I ordered an amplifier and it was delivered next day but seeing it I realised that it was too big for my needs.
I contacted Rich Tone and they very kindly agreed to exchange it and refund the difference in price.
Now I have the perfect amp, and I am very pleased with the very efficient service I received from Rich Tone.
Helpful with delivery problem. Fast delivery. Helpful with faulty item when returned, and then when there was a delay with replacement they returned my money same day to let me order from someone else. Very honourable and responsive service.
Whilst i have never spent major money with the company, i am treated the same as any customer. If there has been a problem then i am notified directly and in one particular case, i was sent a more costly product to replace an item that they found to be defective, and they incurred the price difference.
Always a pleasure to do business with.
Very fast dispatch of a beautiful product, well presented, the seller included a discount card for future purchases as well, i am very happy with the purchase and Rich Tone Music. Highly recommended!
The Vox AC30 VR I bought was fantastic it was better than I expected. I love it and the service was good and was straight forward and easy to buy great value for money. However the UPS delivery service were less than satisfactory as the next day delivery did not happen as the driver said he had been to my house and no one was in despite me being in all day waiting for it to arrive he never turned up. So the next day had to wait in all day for it to arrive and when he did he said he had the wrong post code on it but my correct post code was on it in nice big clear letters and numbers. So fantastic store and great product diabolical delivery service from UPS.
The sales process was all very cool and efficient however, Richtone must be aware that all sorts of people buy guitars (not just beginners). I've been playing for 40 years and wanted a good guitar to take out so I wouldn't have to take out my expensive guitars. I asked twice how old the guitar was (because I wanted to know if it had been played in). The question was never answered. I was also told it was a very low action for an acoustic (which I prefer because I play some solo work). It turned out to be the highest action of any acoustic I have played for many years, which was ok until I found out how challenging it is to alter the action on one of these Takamines. Also, one of the frets was lower than all the others (which is why the action was so high). I didn't find this out until I had cut the slots down on the saddle to have a playable action. Result? I have had to get a fret dress and a new saddle (£70 in total). This was a totally unnecessary expense but to be fair they couldn't have known about the fret with the action so high.
Please don't get me wrong, it's an ok guitar but in the guitar world total honesty is the best course because any 'exaggeration' or 'gloss' gets found out as soon as the guitar is played......as it was in this case. I will be asking a lot more questions of Richtone in the future if I look at buying any more guitars from them.
I bought a guitar strap for a friend's son. The strap had to arrive in time for his return to school and to match the timing of a shipment of a guitar coming from another supplier. Timing was perfect and goods were as described on the website - thank you.
I bought a guitar on-line - an EVH Wolfgang USA Custom - absolutely drop dead gorgeous, plays like a dream. The price was amazing at 50% discount, the packaging and delivery were exemplary, and the staff were the most pleasant that I have ever encountered. In particular please give a huge pay rise to Rachel Longstone!! Rich Tone Music and Rachel should be the standard by which all others are judged.
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