Great choice with good communication and backup
I have no problems with communication, the actual product or price. However had I realised you'd be using UPS for the 6 sets of guitar strings I bought I would not have purchased from you. This meant I had to drive a 20 mild round trip to collect them from the courier depot which negated any saving. I'd assumed they'd be posted Royal Mail though my letter box whilst I was at work.
Very quick delivery, although the add was very misleading saying condition was 8-9 out of 10 more like 6 out of 10. I have corrected the amp at my own cost now of £210
Ordered a Roland UM-ONE at the weekend over the internet because it was a great price and free shipping. Recieved an email on Monday to say my purchase had been dispatched with a UPS tracking number. First class. Checked the UPS tracking on Monday night and Tuesday morning. Delivery would be by end of the working day on Tuesday. This was great because I had to be in the house all day to wait for the BT engineer. Rechecked the tracking number at 4 pm Tuesday to find the package had been taken back to the depot at lunch time saying the customer was not avialable to accept delivery!! UPS customer service was no help. Package delivered on Wednesday.
I recently purchased a used Godin Session electric guitar, to be sent to Germany, and was truly amazed by the excellent service of Rich Tone Music. The guitar arrived in less than 48 hours, was carefully wrapped and well set up. Absolutely fantastic!
Ordered a guitar for my wife's birthday. The guitar was removed from the website straight away. Arrived promptly, carefully packaged to ensure no damage during transit and was exactly as described. Pretty impressive and I'm sure I'll be ordering from them again in the near future...
When I received my speaker poles from Rich Tone Music, i opened the box to see the bag that was carrying the speaker poles were covered with mold. If I didn't need the poles for a gig on the day I received them then I would of 100% sent them back. To be honest I was not happy when I received my product.
I made a return visit for my second guitar from RichTone and the service was just excellent, as it was the first time around! The guitar was delivered the next day, was well packaged and was nicely set-up. I have no hesitation in recommending them and once I have saved enough money, I will be placing further orders!
Bought a TREX Fuel Tank through the Richtone eBay store recently. Their service was fast, well priced and with good communication. Product was shipped and arrived within two days of payment. I would definitely recommend this company to anyone looking for pro audio equipment with a fast & friendly response. Thank you.
I ordered strings and was was kept well informed from order processing to delivery which was a day earlier than advised.Very impressed with Rich Tone music and I am confident that I will be shopping with them again
The website was really easy to use, we were looking to buy a classical guitar for my dad's birthday and the black Yamaha was stylish and perfect for what we wanted. (He also loved it!). The service was excellent, the guitar was packaged really well and delivery was really quick. I would definitely recommend Rich Tone Music to anybody. Buying online can be a bit worrying sometimes, but this is a great company to deal with. Thank you!
Can't recommend these guys enough, really. Bought a pair of headphones at an excellent price and they arrived incredibly quickly, without fuss.
If you were thinking about buying, then don't wait.
Purchase worked seamlessly with good communication of order progress, achieving next day delivery. The product was a 'known', itself purchased as a result of a personal recommendation.
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