Rickshaw Travel reviews

Rickshaw Travel reviews

Excellent
9.5
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
209 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Outstanding service, everything organised for a seamless trip!

My husband organised our trip to Thailand with Emma, who was very helpful and gave us many ideas and options of places to visit. We actually changed small parts of our itinerary twice and this was no problem. I had a couple of queries and spoke to her and nothing was too much trouble. At the last minute we decide to add all transfers to our itinerary and again this was no problem and we were really pleased we had decided to do this. We had a fantastic trip and visited some beautiful places. It was brilliant to have everything organised for us as we have never travelled in this way before.
Rickshaw Travel

Reply from Rickshaw Travel

Hi Neil,

It was lovely to hear that you had such a fantastic seamless trip.

It was a real pleasure to help you organise your holiday as a special Birthday present for Valerie. I hope the bathing with elephants lived up to your expectations.

I hope to be able to help you plan a trip to one of our other destinations in the future.

Best Wishes,
Emma

Asia Team Leader
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great company and very knowledgeable.

When asked who we book our holidays with we always tell friends and family what excellent quality we receive from booking with rickshaw travel and there experience and contacts are without question the best. We have booked three holidays over the years with rickshaw and have had many friends also join us for the experience and have said it was one of the best holidays they have ever had. Getting booking!!!!.
Rickshaw Travel

Reply from Rickshaw Travel

Hi Kim,

It’s great to hear you had another great trip with Rickshaw to Thailand.

It’s always lovely to chat to you and help plan your trips so I look forward to helping you again once you have decided on your next destination.

Best Wishes,
Emma

Asia Team Leader
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Astonishing experience!

The whole experience from beginning to end was very professional and easy. My spouse and I live and Germany and were able to make plans to travel to Morocco with the help from Rickshaw Travel. We were able to plan the whole vacation in little time and most importantly little stress. We were able to pick what packages and activities we wanted and had the whole trip customized to our specifications. We had an amazing time and it is all because of the help from the employees at Rickshaw Travel. The level of service and quality for all of our accommodations were better than expected, and all of their pre-travel information was very helpful. We will continue to recommend Rickshaw Travel to our friends and family, and have already begun to look at other destinations for future travel. I would recommend this travel agency to my family which says allot.
Rickshaw Travel

Reply from Rickshaw Travel

Hello Patrick and Sarah,

Thank you very much for your positive feedback and it was a pleasure helping you build your own trip. It is great to read about your positive experience with us as a company and the style of travel that we offer. We are happy to help you plan a new trip with Rickshaw Travel,so please give us a call!

Best wishes,
Kirsten

Morocco Travel Specialist
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Amazing holiday adventure to Costa Rica.

Thank you for organising our adventure. It was well planned, well organised and good value for money. We thoroughly enjoyed our tour to some magnificent places in Costa Rica. We would recommend Costa Rica Travel to anyone interested in visiting this wonderful country.
Rickshaw Travel

Reply from Rickshaw Travel

Hi Desmond

I am so pleased you had a wonderful trip to Costa Rica. It seems that you really embraced all that this wonderful country has to offer.
We always try our best to put together a holiday that meets all your needs and I am so glad it lived up to this.

I look forward to welcoming you back to Rickshaw Travel and helping you plan your next adventure.

Best Wishes,
Emma

Latin America Specialist
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Good, friendly and efficient service

I found Rickshaw travel to be a listening and caring company who are concerned to deliver the best possible holiday within the needs and budget of the customer.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

We'll organised

I would highly recommend ricks haw travel. we went. To vietnam for 3 weeks .we loved the fact that we could plan our own tour using the small modules , also the hotel we stayed in for our last week wasn't on the list of accommodation but they still booked this for us, it was all very we'll organised and we will use them again another year,
Rickshaw Travel

Reply from Rickshaw Travel

Dear Lynette,

Thank you so much for your kind words, I am so pleased that you had such a great holiday and that everything worked so well. Our suppliers on the ground are excellent and they really do their best to make sure everything is organised down to the last transfer. I am so glad you love using the modules to put together your ideal trip, we pride ourselves on making the itineraries as personal as possible and it sounds like you really made the most of that!

Thank you again for your wonderful feedback, I will absolutely be passing this on to our local suppliers as well, and I look forward to helping you organise another Rickshaw Adventure in the near future!

All my best,

Brittany,

Vietnam Travel Specialist
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Very interesting and well organised holiday.

The destinations were varied and gave a good snapshot of Malaysia's diversity.
The travel arrangements were good and pretty well kept to the proposed timetables.
The accommodation in Kuala Lumpur, Mutiara Taman Negara resort, Cameron Highlands and Penang was of a high standard.
The Sunset Beach resort in Langkawi was very nice although the accommodation here was very basic and not up to the standard of the other locations.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

A small and growing company but very big on what it delivers

Just back from our annual trip to Thailand but this year we decided to throw in some touring in Vietnam and Cambodia. Initially we tried all the big trip organisers but all were for posh 4* and 5* hotels with silly prices to match.Purely by chance we came across Rickshaw Travel when browsing the internet and on paper they had just what we wanted. We took the plunge and boy did they deliver in spades
Our hotels were generally 3* and very comfortable indeed - some even had swimming pools. All gave great hospitality and service. We even had a couple of nights well off the beaten track in a homestay which was a unique experience in itself of the poverty still endured in parts of this region. The company work with local agents and put together joined up modules of the client's choice and it's great as we're there and they just turn up and deliver the agreed service - always and on time too. No hesitation in recommending them as we will hapily use them again should the occasion arise.
Rickshaw Travel

Reply from Rickshaw Travel

Hi Roger

Thank you for such a lovely review, I really enjoyed helping you plan your Indo-China trip.

I will certainly pass on your positive feedback to our local suppliers who consistently offer such a great and friendly service and who always ensure our clients are well looked after.

I really hope another occasion arises where I can help you plan a trip again with Rickshaw travel.

Best Wishes,
Emma

Asia Team Leader
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

A real adventure and experience not for the faint hearted

We found this holiday a real eye opener and experience.
We found most things ran really smoothly. Our only criticism is that the
hotels we stayed in, although nice, for a few extra dollars we could have had
de luxe rooms instead of the standard ones. Some of our rooms, although clean, were at the back or side of the hotel with little or hardly any light. Our last hotel in Sihinoukville was too over the top and although luxurious it was not very friendly and was out on a limb and it was the Russians (taking over from the Germans) who were getting up at 7 am to put their towels on the loungers beside the pool and on the beach. We would have preferred to be near Serendipity Beach, which had such atmosphere in a smaller hotel. Our favourite places were Hoi An and the Cassia Cottage hotel on Phu Khoc Island. But on the whole a wonderful holiday and experience.
Rickshaw Travel

Reply from Rickshaw Travel

Hi Jennifer,

Thank you so much for taking the time to rate us on Trust Pilot, we very much appreciate your feedback. I am so pleased to hear that everything ran smoothly and you felt like you had a real adventure! Phu Quoc especially has such a great castaway island feeling, with 4* comfort, and crystal blue water, it was one of my highlights as well.

I was disappointed to hear that you didn't have the best company when you were in Sihanoukville, unfortunately not all of the guests share your friendly nature. However, I will be in contact with the hotel staff, as it is so important to us that our clients feel welcomed at each of our properties, and it’s a shame they weren't able to convey this.

I am pleased that you found the hotels clean and comfortable, and well located, due to building constrictions for boutique hotels in the big cities it doesn't leave much room for a view, but I hope that you were able to get a good flavour of the cities while you were there. It sounds like you really enjoyed Hoi An and I am so glad, it is so quaint and interesting, and the food is exceptional.

It is always wonderful to hear that our clients had such a wonderful holiday, filled with real adventures, new experiences, and I hope that we can welcome you back to one of our other exciting destinations sometime in the future.

All my best,

Brittany,
Asia Travel Specialist
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Tailor make your perfect trip

When we looked at going to Cuba there were so many choices - some were escorted tours taking in key areas of the islands and others were regular beach base holidays in the key resorts. Rickshaw Travel and their Cuba Travel Plan offered the best of both worlds which allowed us to tailor make our own trip by piecing together various modules of several nights each. Transfers booked from place to place gave us an element of reassurance but with a great deal of independance to do what we wanted at each location. It was ideal for us and I would highly recommend their approach.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Well planned and efficient = relaxing holiday

Our Cuba experience was really good, hotels excellent and likewise the Casa Particulars. Having everything prebooked regarding places to stay and transfers between places meant we could just spend our time relaxing and exploring instead of how to get from A to B.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

exactly what we wanted

We were looking for an individual experience in Thailand. A mix of seeing plenty of new parts and some relaxation. Thailand travel plan delivered exactly that holiday, with excellent local knowledge and boutique, high quality hotels. Brilliant.
Rickshaw Travel

Reply from Rickshaw Travel

Hi Eric

I am so glad you had a brilliant time in Thailand and enjoyed our accommodation, I know you fell in love with our special stay in Ko Phangan, it is also one of my favourites.

I hope I get the chance to help you plan another trip with Rickshaw.

Best Wishes,
Emma

Asia Team Leader
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Fantastic!

Completely stress free honeymoon arranged for us!
I was slightly nervous travelling around Thailand as iv never been there before but everything was organised for us but we had the option to have more or less travel pre-booked.
The hotels we stayed in throughout Thailand were all lovely and felt more traditional than the big chain hotels.
5* experience :)
Rickshaw Travel

Reply from Rickshaw Travel

Hi Claire

I am so pleased to hear your honeymoon to Thailand went smoothly, it sounds like you had a fantastic experience.

Our small boutique hotels are ideal for honeymooners offering a friendly and personal service making your trip extra special.

I hope that I will be able to help you plan another special trip with Rickshaw.

Best Wishes,
Emma

Asia Team Leader
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Very well orginised, stress free and reasonable trip.

We used Richshaw travel for our honeymoon to Costa Rica. They arranged everything, flights, accommodation, transfers to different regions and excursions. We had a fantastic time. It was also very reasonable compared to other tour companies, working with local businesses and unique hotels. The whole trip was very well planned out and very well organised. It was perfect for us. We will definitely use them again in the future!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

All the excitement of discovery............ none of the worry .

After the first initial phone call to see what was possible Ceri had come up with a plan & had emailed it to me that day. Within a couple of weeks the accommodation & transport arrangements were confirmed from Cuba and we were ready for off !! One of the casas particulares needed changing but no problem in that. Maps for every house, hotel or tourist office all accurate & helpful.
The only thing I would have appreciated was a break down of hotel, casas particulares, & transport costs as I really have no idea what we paid for what !!!

It all made for a great holiday.
Rickshaw Travel

Reply from Rickshaw Travel

Hi Sheena,

It's lovely to hear you all enjoyed a worry-free exciting journey of discovery in Cuba, and that you found our maps so useful. I hope that you managed to visit some of the schools as you'd wished to? In terms of costs, our rates are negotiated as one package price rather than individual elements which helps us in turn to offer lower prices for our customers.

I hope you will consider booking with Rickshaw for your next long haul adventure.

Warm regards,

Ceri
Latin America & Africa Team Leader
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Reliable flexible service at a competitive price.

Rickshaw travel was able to provide us with a tailor made personal itinerary at realistic price. At each stage of the trip, we were met at airports/railway stations by drivers displaying our name, and each hotel was prepared for our arrival. All paperwork such as rail tickets and hotel vouchers were provided on arrival.

Though we did not know the precise details of each hotel before travelling (though you can work it out if you try), each one was of good standard and location. This is not a luxury holiday company, so no 5-star international (overpriced and impersonal) hotels, but good quality local establishments. I can honestly say that it provides the best compromise of quality against price that I could find, with the added bonus of not having to rely on other people to make the itinerary run smoothly, as you must with many small group tours.
Emma found this review useful
Rickshaw Travel

Reply from Rickshaw Travel

Dear Peter,

Thank you so much for your lovely feedback, it was great to hear that all of our hotels met with your expectations.

We really have researched all of our accommodation personally and pride ourselves in offering small authentic locally owned hotels that add to the holiday experience.

I hope to be able to help you plan your next trip with Rickshaw.

Best Wishes,
Emma

Asia Team Leader
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Brilliant Borneo

The stars of our trip were undoubtedly the orang-utans, monkeys, and other animals of the jungles of Borneo, but a very close second were the staff at Rickshaw Travel who ensured that all of our arrangements were hassle-free and superbly organised!

(P.S. Sorry to the staff at Rickshaw for putting you behind the other apes - it was a close-run thing!).
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Fabulous adventure

Loved the holiday in Vietnam from start to finish. An expertly chosen itinerary, with travel and accommodation arrangements that fitted our needs and way of doing things perfectly. Thank you
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Good and not so good.

Great initial experience and I though I had found the right and cheapest option. Up front loads of helpful comments and friendly advice so I slowly built up what I wanted to do. Then came the wait and during what seemed like a long two weeks I lost nearly all my options and had to settle for hotels I hadn't asked for. They do make clear the fact that you can't really choose your hotel but then too late you are stranded with options. So I got going and chose.my own which helped. I think the key is to contact them really early so that you have time to tailor make your trip. They did make some suggestions which were invaluable. And it is worth taking guides, getting picked up from airports etc. We had a wasted trip to Hue as the weather was terrible and the pass from Hoi An was miserable but hotel in Siem Reap was sensational and Hoi An a must so mixed review.
Rickshaw Travel

Reply from Rickshaw Travel

Hi Jacqueline,

Thank you so much for all your constructive feedback it is very much appreciated. I so pleased that you were happy with the level of service you received, and it is our aim to really have Travel ‘specialists’ that can share such personal and invaluable information with you, and I was happy that I could help. I am delighted to hear you enjoyed both Siem Reap and Hoi An, they are such wonderful highlights of the two countries and two of my personal favourites as well.

Regarding the accommodation options, you are absolutely right, late bookings are often hard to confirm especially when travelling around Christmas. In all of our destinations we have several hotels of a similar standard contracted so that we can always find a hotel for you, but unfortunately it may not always be your first choice based on availability. For Christmas booking especially, we recommend booking at least 6 months before, but in the instance of late booking we try and be as clear as possible that though we can request certain properties, they will subject to availability.

I was very happy to hear that you enjoyed our guides as well, they really do make the experience so much richer, and I agree having a smiling face waiting for you on arrival in a new country is always welcome.

Thank you again for your feedback, and positive comments we really strive to make the experience as personal as possible, and I hope that we can invite you to travel with us again to one of our other destinations sometime in the future.

All my best,

Brittany,
Asia Travel Specialist
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Fantastic and caring service!

We used Rickshaw Travel to organise our honeymoon in Cuba in December 2013. The service was fantastic both before we left and during our stay. The hotels and homestays they booked for us were superb, the transport arrangements smooth as silk and all the personnel, both in the UK and in Cuba itself couldn't have been nicer or more helpful. I have and would recommend them to family and friends in the future. Our honeymoon was fantastic, and I do thank them for that!
Rickshaw Travel

Reply from Rickshaw Travel

Hi Misha,

We are both so glad that your honeymoon to Cuba was so wonderful! I also heard you met our friends Bryony and Alex there too! Its pleasing to hear that the transport ran as smooth as silk as sometimes this can be an issue in Cuba due to the “manana manana” culture. We look forward to booking trips for your family and friends too.

Best wishes,
Ceri & Emma
Latin America Specialists

Rickshaw Travel Details

Build your own trip with Rickshaw Travel

Rickshaw Travel is born from the idea that there are very few independent travel options available. If you’re looking for an authentic experience and you’re not after a group tour, we offer the perfect solution. We’ll book your accommodation, your local transport and your sightseeing trips in advance, and you’ll take it from there yourselves. You’ll travel independently, giving you the freedom to explore the world your own way.

Visit Rickshaw Travel

Contact information

Call us on: 01273 322399
We live here: 65-67 Western Road
Bn3 3JQ Hove
United Kingdom

Category

Rickshaw Travel is ranked 5 out of 21 in the category Tour Operator

Rickshaw Travel is ranked 8 out of 62 in the category

Rickshaw Travel is ranked 25 out of 327 in the category Travel & Holidays

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.