Actually received HD500 Technics projector. - It was as loud as a threshing machine - took 5 minutes to switch off - the display was rubbish - not HD - no SCART socket - instructions in broken English etc etc etc. Contacted company to return same and was given a return code. Posted projector back (more cost!) and it returned to me within 15 days. Sent it back and haven't heard from them since. Tried to contact them by email and phone many times - no joy. Now website is offline and phone numbers go to disconnect. Crooks - thieves - should be sent to prison!
They have stolen my money. I ordered a HD500 projector 6 weeks ago, but I still haven't received the projector yet. They dont reply to emails, phone calls. The money was taken from my a/c immediately after booking and the staus showed dispatched on their website next morning. Now the site itself is offline. These people should be sent to the prision for life.
I contacted my credit card company's dispute department with all evidances. They assured they will deal with it and arrange a refund after investigation.
Just wondering if it is at all possible to file a criminal record to police jointly by all the victims!
Please... stay away from these guys. NEVER EVER GIVE YOUR CARD DETAILS!!!
This company rarely has stock in, they claim to sell a variety of projectors, THEY DONT they sell one, the "Technic HD500" or whatever the owner is deciding to call it this month. The specifications are nowhere near what they state, the lumens are actually around 400lumens, and it has a fake HD port, the Scart port is also fake. This company will always state they have at least 1 in stock, so that people will pay for it so that he has money coming in "cashflow" you will very rarely get your money back, they will fob you off and say they have 30days from the day you request a refund to actually issue one, which by law is true, but this is only viable by law if they have the stock to give you, which they probably wont. They get stock in every 3/4months of around 200projectors, half of which will not even turn on. They do actually state in their terms and conditions that no money will be taken until the goods are dispatched, THIS IS A LIE, as soon as you get off the phone they will put your details in the system and take payment, do not buy any upgrades from them, you wont be buying a projector bag, you are buying a laptop bag they try and pass off as a projector bag. The bulb that you pay £40 or £60 for (again depending on how the owner is feeling that day) actually costs him around 30p, and you can buy these online from china. My advice, stay well away.
They have apparently moved premises from Meadowfield and upto Belmont/Gilesgate, I will find out where and post asap so you can get your money back
I too fell foul of these guys. Ordered a projector, paid fot it an waited. Was told that it was no longer in stock and they could not get any more. Promised a refund but surprise, surprise - no refund has arrived in my bank. I too have complained to watchdog.
WHAT A RIP OFF !!!
DO NOT GIVE YOU CARD DETAILS TO THESE PEOPLE WATHERVER YOU DO.
We bought a projector and accessories. Delivered as promised. very poor quality projection due to fault. When we complained we were told to email their service division and we would be contacted next day at latest. No contact within 5 days. A call to the company resulted in telephone operator cutting us off. This company appears to be owned by a 20 year old lad called [name removed]. There is a proposal to strike the company off.
hi i ordered one in january got in in feb returnted it but they sent out another returned it and now still waiting on a refund lol 20/06/2011 has cost me a fortune in phone calls and sending projectors back . i have written to watchdog if everyone does the same we could see these guys on our screens before long.
Yeah...same as the the other guys from the looks of it. Ordered my projector...they said I'd have it the next day. Didn't arrive so I cancelled the order. They're now telling me my refund was processed but of course - no money has hit my account. They don't answer the phone when you call either and are still advertising the projector as being in stock.
I've written to watchdog and everything. I have no intention of letting them get away with my coin. Luckily, we're protected by UK Law under the distance selling regulations. They have 28 days to return your money - after that they're in breach and stuff can be done (Oh the joys of a quick call to trading standards).
The entire thing really does burn me though...I actually work in the web industry too!! Talk about embarrassing. I should have known!
If you read this...i urge you to not use them - you may be better off going to a cash machine, taking out the money you were going to spend and setting fire to it.
for the love of god DONT buy of these guys, next day delivery is not real it took a week, and delivered the wrong product, with much cheaper spec, they NEVER answer the phone, totally shocking. also they are trading under a different name with the same phone number . the site is visualtronic.co.uk. have a look at this link for the reviews on them its shocking http://www.trustpilot.co.uk/review/www.visualtronic.co.uk?sms_ss=facebook&at_xt=4d95d45b278ebd27%2C0