I am so frustrated with River Island. I have never experience such a bad customer service in my life. I don't mean the staff, I am talking about their online store. I have read reviews that their online shopping experience is bad as the clothes don't fit the description or the delivery is slow. However, I was out of the country and I was in a need to buy a coat as a Christmas gift. I ordered everything and prepared it is going to be late (slow delivery). However, after two weeks I have received an e-mail saying that a PART of my order is delivered. Apparently, they charged me a £4 delivery fee to send me shoes that I wouldn't have bought otherwise and couldn't send me a coat because they don't have it. TWO WEEKS to let me know! Now it's after New Years and I still don't have a gift for my boyfriend. I wish I could sue them or they'd go bankrupt, they deserve it for they are officially the worst retailer in the world.