River Island used to be one of my favourite companies. That was before they chose YODEL as their preferred courier. Just check out the abysmal rating of Yodel on the Trustpilot website and you'll soon see the problem; goods delivered extremely damaged, not delivered at all, stolen by employees, 'next day' paid-for delivery taking over 7 days and much effort on the part of the recipient, lies, fraud and featuring on BBC's Watchdog and being ranked the worst courier company out of the 34 rated in the UK.
Yet despite all this and many customers asking River Island to stop using this abysmal courier, River Island continue to do so.
Until such time as River Island, Amazon and other companies stop using Yodel I will not be placing orders from them as it is evident that they don't care a hoot about customers. Life's too short.
To reply as a company, please log in to your business account.