I purchased a pair of shoes online. After 6 days they had still not arrived. I emailed river island to ask when I would receive them only to be told that they had been returned to the warehouse and I would recieve a refund - no explanation why! The shoes are now sold out so I can't even reorder them! Then just to rub it in even more I received an email saying they were sorry I chose to return the item! Never had service like this from any other retailer.