While folding up a white jacket a shop assitant in Richmond upon Thames made black sribbles onto one of the sleeves. We only found out when we opened the bag in the place where we were staying. In the shop two of us had examined the jacket carefully - and the scribbles had not been on the sleeve when we handed over the jacket to the assistant. As our flight was going back to Germany the next day I wasn´t able to return to the shop. Instead I wrote to riverisland - and without any excuse for damaging the jacket they only offered that I could sent the jacket on my own costs back to the UK. My second mail was not even answered. Making a mistake is not a really problem, but dealing in that way with a mistake is very, very poor.