Reply from Riverside Garden Centre
[REPLY]
- Reviews (560)
- Sue Ashton
- 1 Review
Excellent Service
Site was easy to use and very competitive prices.
Delivery time was spot on.
Would definitely use again and recommend to friends
- Kieron Carpenter
- 2 Reviews
Great Value Weber Q220 BBQ
Riverside were the best for price and as I discovered the next day delivery(free) was exactly that. Absolutely brilliant customer service and a great product. I could not be happier with the service provided by Riverside. This purchase was my first from Riverside but I will not hesitate to use them again. My rating would be five star plus.
- Customer
- 1 Review
Great package deal, efficient service and delivery, good communication throughout.
Ordered on Sunday night on the internet, got phoned Monday morning to arrange delivery day, delivered on Wednesday afternoon. Was able to track delivery. Only downside was I didn't get the phone call an hour before delivery that was agreed on.
- Mrs Barbara Mason
- 1 Review
Excellent service and item is top quality
Thank you for such excellent service it was quick easy and the prompt despatch was an added bonus my husband was thrilled with his birthday gift it is an excellent fireplace .
- Customer
- 1 Review
Great Service
Ordered this online, and it did advertise next day delivery - however they only had a split box of something so phoned me up to say they are awaiting delivery so my deliver would be the next day (1 day late) as i was organised for once for my brothers birthday this didn't matter, but i appreciated the phone call to say that delivery would be with a valid reason for the delay!
- Customer JJ Spurling
- 1 Review
delivered almost before id ordered the sunshade
I decided last weekend that as summer had arrived i would buy a subshade that would fit onto any chair anywhere. So when i go out it is easy to be able to sit in the shade. My sunshade arrived in perfect condition as i would expect from a gardening company. it arrive so quickly but not before the sun disappeared. wouldnt hesitate to order from them again
thank you Riverside garden centre
- Customer S Ireland
- 1 Review
exellent to deal with quick delivery good value
checked there price very good had to speak to them on the phone to add an item to my order nothing was to much trouble 10 out of 10
- mr c wakefield
- 2 Reviews
- P Holme
- 2 Reviews
Fantastic service
No surprises - safe online payment, delivery as requested and the Weber Fireplace is exactly as described on the website.
Professional service - will soon order from your website again!
- GEOFFREY COOK
- 2 Reviews
Looking Good
Every thing went well from the ordering to the delivery and even putting the thing together.
- Steve
- 2 Reviews
excellent service with very quick next day delivery, really great price too!
Excellent service with really fast next day delivery , very good price for product too , would definately recommend and use again!
- Susan Byrne
- 1 Review
- Ruth
- 1 Review
Excellent - came the following day. Superbly packaged - no danger of damage
Just what i was afeter
- MICHAEL
- 6 Reviews
- Marco
- 1 Review
A very high standard
An extensive range of products. Helpful product guidence. Swift delivery and good service. And last but not least very competitive pricing.
- Customer J. Dalton
- 1 Review
Great trader
A really good promp trader and a pleasure to deal with. Delivery was made really quickly .
- Gavin McQuillan
- 1 Review
Great prices and great service
Ordered a few accessories for my Weber BBQ on Wednesday. My order was almost immediately acknowledged, an hour or so later I got an email saying the items were shipped and I got them Thursday. This is one of a handful of companies I would recommend to a friend in the knowledge they would not be disappointed.
SERVICE AND PRICING ON WEBER PRODUCTS
Riverside provide the same excellent service for small orders as they do for larger ones. Also their prices for Weber products are very competitive
- Customer R. Adams
- 1 Review
Excellent.
The camping table we ordered was dispatched the same day and arrived the next day, You can't get better than that.
- Customer
- 1 Review
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- David Posnett
- London, GB
- 1 Review
Artificial Plants - Exceptional Value
I have bought half a dozen different artificial plants and have been delighted with them all. Compared with other plants I have seen, they are more realistic, generous size and about half the price. There was a slight issue with one delivery, but customer services acted quickly and resolved the issue the same day. I will be buying more plants!
- Russell
- 1 Review
Super quick service, they had exactly what we wanted
Good prices great service Many thanks
- Gemma
- 1 Review
Ripped box
I ordered some webber BBQ tools and a tool holder. They arrived within a few days, however the tool holder had been taken out of its box, and wrapped in blaxk plastic. part of the box had been ripped off. So was not even able to stick it back together. It was purchaced as a gift and had to be given without a box. I would not have purchaced the item in a shop with the box so would not expect it to be sent like that. The other items were fine. However will not be ordering from this company again.
- CEH Marlow
- 1 Review
Excellent prices and service
I was very pleased with products and prices on offer and could not fault the delivery service for speed and efficiency.
- Julie Lewis
- 2 Reviews
Good value. Prompt delivery.
Found the branded BBQ items I wanted, cheaper to buy at Riverside garden centre than on both Amazon and eBay and with free delivery on orders over £30 it was well worth it. Items arrived really quickly, well packaged and worth it. I'd have no hesitation in ordering again.
- Robin
- 1 Review
Very impressed with service and price
I purchased a product mid afternoon which was an excellent price, I was informed via email of posting and collection and when it would arrive the postage was also free. arrived the next day. Very impressed with product, price, delivery and keeping me posted.
- Mike kilbeyCustomer
- 1 Review
Great bargain
Well worth the money, probably the best part of it was the chimney starter,so easy to use and heats up briquettes brilliantly.
- MRS SHEILA WINSTONE
- 1 Review
EXCELLENT CUSTOMER SERVICE.
I would have no problem in recommending this company. Excellent service items arrived when they should have and very good price.
- Mrs J Hemming
- 2 Reviews
- Customer
- 1 Review
Excellent service from start to finish!
My order was well priced, exactly what I wanted and delivered next day without charge. I will definitely order from Riverside Garden Centre again.
- steve may
- 2 Reviews
Best price I could find and next day delivery. Faultless
After making our decision to purchase the Quest Sandringham Elite SL, we looked around the internet and found that the Riverside Garden Centre were not only offering the best price for the chairs we were after, but the price also included free next [working] day delivery. The whole process was simple, I have a PayPal account and made my purchase using that method. Within seconds we had a confirmation email and shortly afterwards we had notification of the tracking number. Our order was placed on Friday afternoon and we were able to track the parcel, which arrived on Monday as promised. The whole experience was faultless. Thanks
- hiace_drifter
- 1 Review
Great prices and service
The website was pleasant to use and prices were cheapest around. I used the live chat function to find out the colour of the handles on the bbq.... the lovely girl on the other end went down to the showroom to find out. Wonderful!
- Mick
- 1 Review
Excelllent product and very fast service
It was very easy to find and order the product I was after, the product was excellent and it was delivered very quickly
- Customer
- 1 Review
Excellent service
I ordered on line and the delivery as promisted the next day. The items are exactly as I wanted and the delivery man was of a very pleasant manner.
- Jean Mears
- 1 Review
All packed up like a multi-layered Christmas present!
My Fragile mirrored picture frames order arrived from Riverside very quickly. The packaging was amazing - boxed and then layer after layer of protective bubble wrap and thick black cling-film like plastic. It was like one of those Christmas presents that starts off huge and there's just a smaller present inside. 10/10 for protective packaging. I will order from you again. Competitive prices on these frames too.
- Janice
- 1 Review
- Barry Malpas
- 1 Review
UNBEATABLE SERVICE !!
Ordered a Weber BBQ package from the huge choice available at a most
competitive price.
The goods were delivered NEXT DAY !
Absolutely amazing service from start to finish.
Well done Riverside.
- Bea27
- 1 Review
Amazing!
I ordered a Quest camping table after 3pm last Wednesday 3rd April and it arrived before 9am next morning!! What can I say except excellent service and will definitely use again should the occasion arise.
- Colette Rice
- 1 Review
Urgent Folding Chairs needed !
I left my folding chairs outside and they got rusty over the winter.
I was looking for 2 good quality folders with a backrest and a good seat height after a few hours online I found what I was looking for on Riverside garden centre web site.
However I need them for Sunday and its now Wednesday morning so its of to the shops to buy 2 after half a day out around Cheshire I could not find a suitable chair.
Back home at 1600 on Wednesday tea time and I went on line again to Riverside Garden Centre and placed my order for 2 x Quest traveller Director chairs paid on Pay Pal and thought my day out on Sunday would be without chairs, how wrong I was on Thursday at around 13.30 they arrived at my home address as promised
Well done to ww.riversidgardencentre.co.uk I will be back to shop again and I will continue to tell my friends about the great service received.
- JM from Suffolk
- 3 Reviews
Sadly lacking in my experience
I bought my lemon coloured branded kettle BBQ online. When I went to put the item together I found the enamel was coming away on the edge of the basin where it should not be. I did not want to take the risk it would worsen in use so I asked for it to be returned on the basis it was damaged. Riverside have refused to simply arrange for the item to be collected and refunded as clearly requested by me,(I have had it for 5 days) advising me they have a strict code of conduct agreed with the manufacturer and I must send photos and they will tell me what happens next! If they are going to have the original item back in their possession they will not need me to send photos and why are they trying to involve the manufacturer in our transaction?.They have even tried to get me to call the manufacturer direct for "advice" when my contract is with the garden centre. They are doing everything they can to get me to retain the item and to avoid arranging a refund. In fact, under distance selling regulations I do not even need to have a reason to return the item at this early stage but I didn't want somebody else being sent the same slightly damaged item. Having taken some advice I have a dilema now because I do not feel they can be trusted on the basis of my experience to date and if I send back the item myself I will incur more expense which I cannot afford. Having read their past feedback I am really surprised that they have been so difficult and have not just apologised and arranged collection and a refund. My advice is to check any item you buy immediately, only buy if you can, and are prepared, to photograph any faults (my camera is only cheap and does not do closeups) and preferably buy instore and check before leaving.
