ONE OF THE BEST SELLERS I HAVE BOUGHT FROM.
I was a bit sceptical about ordering from a web site I had not heard of, however, after a weeks wait on delivery I emailed Rlrdistribution who immediately called me back to verify my address. The television I had ordered arrived the very next morning. I had saved £50 on price comparison with Amazon also with free delivery.
I ordered a new Plasma TV and tried RLR as they were quite a bit cheaper than everyone else, I soon found out why. After booking a day off work to await their delivery I got an email mid morning to say the pallet had become damaged in transit and could not be delivered the approximately 45 minutes from their depot to me and would have to come a different day. They claimed that they called me the night before but I had no messages or missed calls on my phone. I asked that as this was not my fault could they do a time slot or at least A.M. delivery on a different day. I was told this was not possible as it would cost £200 for a timed delivery (I got a quote locally to check and was told £75 for a timed delivery, £50 for am A.M. delivery). I told RLR this but they refused to help so I had to take another day off work to wait for their delivery (they offered a refund). While I accept that problems happen I also expect that a company should act reasonably to put them right. This was my first experience with RLR and I would not use them again due to their poor levels of customer service. I had ordered a number of appliances at the same time from other retailers, all who offered time slots/2 hour windows in which they would deliver and I had no problems with any of them.
This is how quick my delivery arrived: Received dispatch email early afternoon, around 2pm. The TV arrived at my doorstep just before 4pm, in the same afternoon! Enough said! My inquiry regarding the delay of the dispatch of my item was dealt with swiftly and was informative enough to ease my concerns. They even provided a detailed explanation regarding the process of collecting my item in the warehouse. Prices are unreal too. They truly tick ALL the boxes.
I've never used Rlr Distribution before but I certainly would again, they've been great,
the game was cheaper than I've seen it anywhere else, good customer service and quick delivery, what more could you want .
Still waiting for item . also no reply to emails asking where product is...
updated to 3 out of 5 as maybe a little unfair
however been 8 days and still not here so not that unfair. appreciate you are saying that yous site says 5-7 working days, but i could have ordered this from many other sites and had it delivered within a few days.
also no idea what you are talking about re dictograph? i sent an email yesterday and didnt get a reply to it. i did get an email today telling me you had dispatched fair enough. also phone call was after review posted
I purchased the samsung galaxy tab from RL Distribution and received it two days later. Delivery charge was included in the service. This is by far the best service i have received from any online company. I would happily recommend this company to everyone.
I ordered this product one afternoon...& the next morning it arrived! Very impressed!
Along with the super delivery time, the product was very competitively priced. I would certainly recommend this website to friends & family.
I bought Rocksmith for my sons Birthday. It was lots cheaper than anywhere else which was great.
I purchased online and payed with PayPal. It was a very smooth easy transaction. I purchased on Wednesday and the item was dispatched Monday as I received an email. I was slightly disappointed that the item didn't arrive until Friday, 9 days after purchase and a day after my sons Birthday :-(.
I'm sure it was not the fault of the company but Royal Mail, still a late pressie.
I have just purchased a PS3 from RLR Distribution and would like to say thank you for a great transaction. I was a bit wary at first as the advert was £20 - £30 cheaper than anywhere else on the internet and once I’d placed my order the site showed out of stock. I needn’t have worried, 2 days later it arrived in perfect condition. Amazing as this was free delivery too! I was informed all through the process and once it was dispatched given a tracking number. Brilliant just brilliant! Thank you.
I bought the newly released Rocksmith game for the PS3. The price was the best around and delivery was quick. But due to bad packaging the game was damaged when it arrived, but it was functional.
However customer services have been very helpful and have resolved the issue quickly.
Overall I am happy to use again.
I had a slight problem when I first ordered my TV that was that it didnt meet rlr's standards I was emailed and they informed me they would upgrade my TV and it would be dispatched asap. I was delighted how quickly they informed me of the problem and how quick they solved the problem i'd have no reservations in recommending them to any1!!!
I was nvery impressed with the quality of the tv i received as it wasnt the tv that i had ordered originally but was offered an upgraded as the tv that i had originally order was damaged so was not sent out . waited a while for the delivery it took 11 days to arrive but worth the wait
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