Bought a pair of 5:10 spitfire shoes at bargain price, picked up from Rock + Run near Milnthorpe so even saved on the postage. The whole process was straightforward and exactly how on-line shopping should be.
Brilliant service ,arrived next day could not ask for more. Definately recommend you
Great service, I was able to return my item and get a refund with no hassle.
I ordered a pair of red chilli shoes and a wildvision harness that were on sale, both arrived as brand new stock and I got a text and an email saying when they would be delivered making it very convenient,
Very Happy! and will definitely use again!
Very competitive price and quick delivery - recommended
Great service and very quick
Ordered a pair of 5:10 spitfires & a Rab baselayer, goods came quickly and well packaged. No problems at all, will use again for similar purchases :)
Picked up a pair of Five-Ten trainers for less than a 1/3rd of the price of the majority of other on-line retailers. Turned up in the post 2 days later - great service, well priced products - not much more to say!!
I ordered a couple of items from Rock and Run which were cheaper than I had found them elsewhere. I received the items after 2 days and was was contacted via text to tell me when they had been despatched and when they arrived. Great service all round - Thank You!
Item was much cheaper here than elsewhere by over 50%. Delivery was fast and had SMS updates about delivery time and delivery success/failure (I was at work). Very nice service.
I purchased some climbing shoes for my son. They were greatly reduced and arrived in 3 days. I also liked the way I was informed by email when they were disbatched and when I could expect them to arrive,
the book i ordered arrived promptly. i have been using R and R since the beginning of the internet era when they were one of the pioneering outdoor web shops and since they have always been a first port of call.
Made a couple of purchases now. Good service so far. Not had any troubles so can't comment on their after sales support.
I was shopping for an insulated hoodie I could knock about in as well as take ski-ing and was actually going to shell out £160 via Amazon when I found the item I wanted at R+R for £32 less. I didn't jump right in - Amazon are reliable, stable, and responsive, so I had to be sure R+R would be in the same league, which they seem to be, and much more personal.
My reason to withhold a star isn't necessarily R+R's fault, though maybe they could do something about it: there are hardly any customer product reviews! That's a big deal for me in buying online, which is why I favour Amazon - and even REI.com despite the import cost.
I needed a rope and some rock boots and Rock+Run had both the ones I was looking for. The rope was the best price I found the shoes were pretty close. I phoned for some sizing advice before eventually ordering and the person answering was helpful and seemed knowledgeable. Having received the shoes I can confirm that not only did he SEEM knowledgeable he was also spot on. The gear also arrived well packaged within a couple of days. I'll always shop around but Rock+Run will be on the top of my list in future.
Parcel was given to a neighbour and delivery driver put a card through my door with an address written on it that doesn't exist
Major problems dealing with city link had to phone four times and was told I would hear back from them that day, didn't hear back till day after and was asked if I could pick it up from where it was delivered....... address doesn't exist amatuers
Finally got my parcel after knocking on every door
The order process was smooth and despite paying for standard postage my order arrived within a day or so of placing the order. Everything was as described and wrapped well. An excellent service from a trusty company
To reply as a company, please log in to your business account.