I needed a rope and some rock boots and Rock+Run had both the ones I was looking for. The rope was the best price I found the shoes were pretty close. I phoned for some sizing advice before eventually ordering and the person answering was helpful and seemed knowledgeable. Having received the shoes I can confirm that not only did he SEEM knowledgeable he was also spot on. The gear also arrived well packaged within a couple of days. I'll always shop around but Rock+Run will be on the top of my list in future.
Parcel was given to a neighbour and delivery driver put a card through my door with an address written on it that doesn't exist
Major problems dealing with city link had to phone four times and was told I would hear back from them that day, didn't hear back till day after and was asked if I could pick it up from where it was delivered....... address doesn't exist amatuers
Finally got my parcel after knocking on every door
The order process was smooth and despite paying for standard postage my order arrived within a day or so of placing the order. Everything was as described and wrapped well. An excellent service from a trusty company
Brilliant service and a product at a great price. Would definitely recommend and will shop there again.
Excellent company, friendly, prompt well priced, good arrived quickly with tracking.
Very bad feedback on tracking my order. No mail response neither links to track mi order. Impossible logging with my data account in the web. No troubleshooting even report of this by phone and obviusly by email. By now more than 7 days waiting for my order. No questions and problems about the products.
I wanted a nice warm Rab infinity coat for winter and Rock + Run were 50% cheaper than elsewhere. £120 is still not cheap but its much better than £250rrp. Regarding the coat, the Rab infinity is better than I expected. Regarding Rock and Run, I highly recommend them.
Website is fine. I found what I wanted easily. I ordered it. I arrived within the predicted time.
What could be better? - cheaper delivery would be nice! Also, I'm after a French language guide book Escalade en pays d'Aix by Gorgeon & Legier. Pub by Editions Nota Bene. It would be great if I could buy it from you.
Rock and Run offer a great service but the jacket I ordered the sizing was way off. bought two RAB items. A jacket and pull on fleece the size variation between the two was bad. Not the fault of Rock and Run but with RAB and its sizing. The infinity jacket is huge.
Product as described, free post and arrived on time !
Have used Rock + Run many times and always had the same great service. More of the same please...
Bought a few things on at special offers, they arrived pretty quickly and all great quality, will be keeping an eye on any more bargains I can pick up!
I alerted Rock + Run to the fact that regular 1-3 day delivery was missing from the item I wanted, and I didn't want to pay for next day delivery, and the customer services person was very helpful and changed it online for me.
I actually received my item the next day anyway so win win!
Would shop with them again!
outstanding service, top quality products at great prices. Never had a problem, any questions answered straightaway. Thanks for the opportunity to recommend Rock and Run.
I found the website easy to order from and my items were delivered very quickly. really impressed and love the fact that its free delivery. would definatly use again and recommend to a friend.
Ordered a pair of 5.10s that were at a fantastic price. I was going to wait for them to be delivered but, as I was going away to scotland and I wanted them asap, I went to collect them. All it took was an email and they refunded the postage and held the shoes for my collection. They got back to me really quickly and were as helpful as they could possible be.
The shoes are awesome, the price was unbeatable and the service spot on. Cheers to Rock and Run
What a pleasure, from start to finish. The website is easy to navigate and search, and I found what I needed fast: approach shoes for my husband's birthday. They arrived a couple of days later in perfect condition. The mister is delighted with them. Thanks Rock + Run, I'll be using you again. For me, next time.
I ordered a pair of 5.10 Spitfire shoes 'cos they were super cheap (under 30 quid for a pair of Stealth soled trainers is a proper bargain!) and they arrived quickly, I even got a text from Royal Mail to tell me they were on the way! Lovely shoes too, perfect for summer riding.
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