I bought some trousers from the Rohan shop in York about a year and half ago. The other week the fly zip went. I rang Rohan to inquire about a possible repair service. The person said that the zip should not have gone and promptly sent a postage paid return bag. This arrived the very next day. I sent the trousers back on the Monday and nine days later they are back. They even put a couple of spare buttons in for good measure! I also got a couple of phone calls along the way to keep me informed of progress etc. I have been a long term customer of this company and this is the first time that I have had to return something. This is excellent service, beyond the call of duty.
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