Roofbox reviews

Roofbox reviews

Excellent
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great service, great quality product - superb!

Wanted a boot mat for my new BMW, company was easy to buy from, prompt response to a query, delivery on time and the product is excellent, amazing quality, fits perfectly and at a fraction of the price from BMW. Great buy !!
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Excellent Products, Good Value, Extremely Good Customer Service Very Impressed

Fab people to deal with very professional courteous, product as described excellent value for money, no hesitation in recommending.
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Impressed

Spoken to 2 people at this company now about my order (which is fine). Both very friendly and helpful. I actually Googled to see if I could write a review for this company somewhere because I felt they deserve the positive feedback!
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Don't look further, you won't find better

If only all web based traders were this good! Excellent, informative, easy to navigate website. Top quality products offered for sale at the best prices you will find. Fast, hassle free delivery. I bought a roofbox package with Whispbars and Kamei Delphin box to suit my VW Touareg. Ordering process very simple with great value package. Box and bars perfect for the job! Will be needing a bike rack as soon as my towbar is fitted and I know there is no point looking anywhere else for it. These guys are the best.
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Absolutely brilliant service - simple as that

Used this company 3-4 times now over a number of years. They always provide excellent advice over the phone prior to ordering. Ordered online yesterday at 1pm (after some helpful advice on the phone) and received my complete order this morning at 9am.
Quality products as well - had several Atera products from them - found Atera better than Thule to be honest !
I wouldn't go anywhere else to buy roofbars, a roofbox or snowchains.
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This is how you do custome service

Great to deal with, friendly folk on the phone and the only issue I had when I was sent the wrong items was resolved within 24 hours.
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Excellent quick service!

Although I didn't buy anything this time, the help I received was exemplary! Thank you. Merry Christmas.
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Excellent delivery and after sales service

I have to say I was very impressed with Roofbox, I phoned up gave them my car details they quickly checked what was needed and delivered as promised on the day they said they would.
When I received everything I had a couple of questions about changing the locks. The lady who took my call was very helpful in explaining what I needed to do.
I also had to send some spare locks back for a refund (pre arranged) and the refund was made on the same day they received the locks back. Would highly recommend Roofbox.
David - London
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Absolutely amazing customer service

I needed a roofbox in a panic and these guys delivered. Great product, well packaged, delivered on time and most importantly responded to my emails in minutes. A few months needed I wanted use the use same the roofbox on a different car, I emailed to requested whether this was possible and I got a very quick response with the solution and a link to the kit I needed.

Brilliant products, brilliant customer service. Highly recommended. I've subsequently ordered some Autosocks for the imminent snow as well.
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Excellent customer service

Ordered an item back in July, but only just had a chance to fit it this week. I discovered two small parts were missing, but Roofbox immediately order me replacement parts and I had them in hand less than two days after informing them.

I've probably ordered three or four items from the company now, and every time their customer service has been exceptional: prompt replies to queries, no hassle over returns when needed, etc etc.

They're the first place I go for roof bar / box / cycle carriers and the like.
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Great service....even after a slight fault.

I purchased a package including roof bars and bike racks and it was very easy to do. Delivery was prompt with nothing missing, but I noticed a slight fault with one of the rivets on the upright of the bike support. I reported the fault at around 14:00 in the afternoon and by 08:30 the following morning a new one had arrived! Highly recommended.
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Brilliant aftersales service

I had a problem with the lighting on a Buzzrack bike carrier purchased from Roofbox.
I contacted them and had an immediate response. They were very helpful, problem solved and a delighted customer/
John Roberts TF109AP (9 Sept 2013)
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Excellent After-Sales Service

I had a problem with my Atera Strada nike rack. The Roof Baox Co. promptly tried to fix it and when this proved impossible they immediately replaced the rack with an equivalent and made sure that it was properly fitted before I left. No quibbles about guarantees or anything else.
Fantastic service.
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Excellent quality roof bars

Roof bars for our car at a fraction of the cost. Well designed and good fit - puts OEM and Thule prices to shame!
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First class customer service

I bought some roof bars for our new Kia and had a couple of issues.
The problem was sorted quickly and professionally by Elliot the operations manager. I have used the Roof Box company for many years and wouldn't hesitate to recommend them.
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Great prices and they answer the phone!

I've purchased 2 different bike racks from them over the last couple of years, both delivered perfectly within a couple of days and both great products at a great price.

But when one strap started to split I phoned them, a human answered promptly and was really easy to deal with. Photo of the problem emailed to them and I received a replacement part the very next day, no hassle!

A great company to deal with!
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You only get reviews when things go wrong

You only get reviews when things go wrong.. but the sign of a great company is when the final review is a glowing one. Roofbox did a great job but the night courier let them down. The damaged box and missing bars was resolved within four hours allowing me a stress free holiday.

Wanting a BMW OEM solution but trusting the advice of the the team was a big ask.. and they were spot on. Custom fit, secure, safe and looks great.

The guys got unlucky on this occasion but their customer service, advice, range and pricing was unbeatable. Thank you and highly recommended.

Sadly I won't be telling my friends as it confirms I'm getting old ;)
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Great company, great service

Ordered a roofbox and roofbar package. Product was delivered next day at 830 in the morning. Whole transaction was very smooth.
Had a slight issue with the roof box in that it wouldn't open. Contacted them and they sent me a list of tips to get the box to open, all working perfectly now. Company responded immediately to my query and we're very keen to help

Really pleased with the service from this company
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Excellent service

I ordered a roof box for my Micra using the website. This was a painless experience and I received the various kits within a couple of days. Unfortunately I had not read the website guidelines on selecting a roof box for a 'short roof' car very carefully and found that the mounting kit would not work with my car and the chosen box. The Roof Box Company responded within hours and came up with a plan to exchange the mounting kit with a suitable one. The replacement was executed in 24 hours, including the return of the unwanted kit. Very impressive
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Excellent service and top products

Bought an inno cycle carrier and a Thule roof box both products are excellent and delivery was very quick had to phone customer service before buying for advise they were very helpfull in dealing with my enquiry excellent

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Roofbox Details

About this company

Buy Thule,Atera,Omnistor,Tradekar,Autoform,Kamei,Karrite,Bike Carriers,bike racks,cycle carriers,roof bars,roof boxes,bike boxes,car boot racks,car boot liners and mats,car seat covers,snow chains,fasty lashing straps,Dog Bag and Pet Tube,Travel accessories,water accessories,snow accessories,protective cases,Safe bag,Autosock,Saunders dog guards,carrier baskets,motor home gear,car styling,spire laptop cases

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