Roofing Superstore reviews

Roofing Superstore reviews

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Review by confirmed purchaser

Fast efficient service

Ordered over the weekend and received a phone call Monday morning to confirm when and where and who the deliveries will be coming form and arriving.

Great range of products and a excellent customer service.
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Review by confirmed purchaser

Excellent service with great prices

Ordered felt shingles for the summer house, everything arrived with a super fast delivery.
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Excellent

Excellent service, competitive prices and order arrived next day. great service
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Review by confirmed purchaser

Very good service

I started using this company and the service was very good and I think the prices are reasonable as well.
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Review by confirmed purchaser

really helpful and great customer service

Chris and the guys at roofing superstore have been extremely helpful both while I was ordering products and when I needed to return some items. The people in the office are knowledgeable and make the effort to return calls and answer emails promptly. I will always use this company in the future and recommend them highly.
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Review by confirmed purchaser

Still waiting.

Part of order deliivered as informed waited in three days for missing part of the order was told that we would get a phone call on 22nd tuesday no call , called company told that they would find out what was happening three hours ago still waiting been told that the second driver couldnt find the address and phoned home telephone number not true.
As from now i am still unsure what is happening. I wouldnt mind if i was told what day and date they would try and find the address again. perhaps they could ask the first delivery driver where to find us.No other delivery has had problems finding us.
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Review by confirmed purchaser

Fast and friendly service

Looked on the internet for weeks trying to find a company with good prices and reviews.The thing that made my mind up was speaking to a friend about my build and they mentioned how good roofing superstore was.No brainer from then on,placed my order the same day.Good comms all the way through transaction,and fast delivery.
Highly recommended and would use again
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Review by confirmed purchaser

It all worked out well

My order was delivered promptly, and I fitted them the next day. No problems!
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Review by confirmed purchaser

Good service, but let down by local suppliers

The order went through fine, but I got a call from customer services to say that the local depot couldn't supply what I ordered (4 sheets of 40mm Celotex). They offered to replace it with 4 sheets from another manufacturer, which was fine by me. When it arrived, one of the 40mm sheets was in fact 2 x 20mm sheets. I know that 20 + 20 = 40, but it's still not the same. Not enough to complain about, but enough to make me think before using them again.
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Review by confirmed purchaser

Great Experience!

I ordered 2 packs of dry ridge from Roofing Superstore. Ordering was quick and easy and it arrived within a few days. Would highly recommend!
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Review by confirmed purchaser

Misleading dates on website , wrong model delivered

First on the website it said in stock 3-5 days delivery, then I get email saying 10 days, then after I email back complaining I get a call explaining Denmark only has flashing.
So I have to wait and it does turn up on 10th day only to find it's not the flashing we ordered.
This is second order roofing superstore have messed up on the first they totally forgot to deliver the Velux window only 5 days after due date I chased them up, they did apologise but to mess up again is just poor. I will certainly have a good think before ordering again
Roofing Superstore

Reply from Roofing Superstore

Dear Sheridan, thank you for your feedback and time on the phone.

The window lead time reads 2 to 3 Days, but the EDL slate flashing reads 7 to 10 days as the PK25 is a non-standard size.

We have checked and confirmed with VELUX it was an EDL slate flashing that was ordered and sent - as they don't even make an EDN as standard for the PK25.

This problem had not been logged with us previously, but we have noted your order with VELUX for future reference as regards warranty etc.

Also; apologies again for the delay on your Fakro order last year.
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Review by confirmed purchaser

Excellent products and service

Good range of products - needed an unusual vent for a slate roof - fast shipment and OK pricing. Would use again.
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Review by confirmed purchaser

Had to chase delivery of buttons

Polycarbonate sheet arrived within a few days but had to chase delivery of buttons- arrived over a week later
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Review by confirmed purchaser

decra roofing

arrived on time on a pallet which i thought was a bit over the top but i shall put it to good use later other than that every thing was just fine have made a note of suppler as would use again if more required
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Review by confirmed purchaser

excellent and quick servis

easy to order very polite good communication excellent servis would recommend will use again.
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Review by confirmed purchaser

Good quality product

Many thanks for quick delivery and good quality items. Will buy again!!!
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Review by confirmed purchaser

quality goods prompt delivery

Profession transaction quality goods
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Review by confirmed purchaser

Outstanding servicer

Delivery was outstanding expected the shingles on Wednesday and got them early Monday, great assistance from the delivery driver,so nothing negative to say at all
Thanks
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Review by confirmed purchaser

Good product, shipped well and i waqs well informed about delivery.

Using the website was straigtforward. I was kept informed about delivery and the info. was accurate. The product arrived well-protected for a difficult roofing product and there was no damage.
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Review by confirmed purchaser

Website not the easiest but good service

I found the website diffficult to negotiate and had to have a few goes before I worked out how to order more than one item. However once I got my order sorted the delivery was very quick and the courier advised when he would be coming.
Roofing Superstore

Reply from Roofing Superstore

Dear Mr Thompson,

Thank you for your feedback.

Sorry to hear you had some difficulties using the website. Feel free to call us if you need a hand with future orders. We can always email you a link to a quote with all the items in the shopping basket ready for you to order.

Roofing Superstore Details

Above and Beyond . . .

We pride ourselves on our customer care. We promise to do everything we can to provide you with a second-to-none service. No order too Big or Small.

VELUX Specialists

If VELUX make it, we can get it. From Blinds to Atriums, we've got it covered. Call our VELUX team now on 01752 692760.

About Roofing Superstore

Roofing Superstore is the largest online supplier of quality roofing materials and supplies in UK. Aimed to provide customer satisfaction and convenient shopping for your roofing supply needs.

Visit Roofing Superstore

Contact Roofing Superstore

Call us on: +44 (0)1752 692 760
We live here: Airport Business Centre, 10 Thornbury Road
PL6 7PP Plymouth
United Kingdom

Category

Roofing Superstore is ranked 20 out of 87 in the category

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