The Wyoming bunk beds arrived the day after our order was placed, carrier had lost the screws. I got in touch with Rooms 4 Kids and screws were delivered the next day as promised. I then started to assemble the beds which was easy and with the help of an electric screwdriver, was completed in about 2 hours. Once assembled they were tried out by our grand daughter, and were given the thumbs up. I recommend the beds and the excellent service to anyone thinking of buying from Rooms 4 Kids.
We purchased the Cameo sleep station for our daughter. The online ordering process was very clear and easy to use and the product specification was very detailed which was helpful when measuring up to ensure the bed and accessories were going to fit. We had a query about mattress compatibility so telephoned the customer service department who were friendly and very helpful. We were notified two days before our delivery by telephone and by the driver an hour before delivery giving us time to move the old furniture out. Very pleased with the bed its excellent quality meant it was a dream to put together and is very sturdy. Our little girl absolutely loves it! We will definitely use rooms4kids again. Only one shortfall, there could be more specification information about the mattresses to enable a proper comparison of the market - depth, spring count etc.
Ordered Julian Bowen Cameo mid-sleeper cabin bed. It was the cheapest we could find online at Rooms4kids.
Opted for standard delivery took approximately 10 days as promised. We got a phone call to advise delivery date. Delivered direct from Julian Bowen arrived early/mid morning.
We did find that one of the wardrobe panels didn't have holes pre-drilled. It took one phone call to Julian Bowen and the replacement panel was delivered next day by courier.
I would recommend Julian Bowen furniture for excellent quality and service and rooms4kids as a supplier for great prices and service very highly. Will definitely be buying from there again.
I loved my furniture and it was fairly simple to put the table together. I would have preferred the option to pay extra to have someone assemble it for me as I was on my own when I did it. The delivery service is excellent they communicate very well and stick to the times they give you.
Quick delivery, easy to follow instructions and a beautiful sturdy bed, we ordered the cabin bed with mattress and chair to go with pull out desk for my son, all seems very well made and will hopefully last a long time, will be ordering the Julian Bowen bunk beds next for my daughters.
I was pleasantly surprised when I saw a table a chairs that I wanted for £100 less than Tesco's was selling it. I had never heard of your company but thought I would give you a try. Apart from an initial hiccup with trying to get through to anyone to ask a few questions, once I had placed the order, the rest of the service was very smooth. I would suggest that when the men come to deliver the goods they take their shoes off at the door - new carpet got a bit stained. But all I all a good experience.
Delighted with the Julian Bowen bed frame ordered from Rooms4Kids. Came very well packaged and was easily assembled. Only downside was delivery was a little slow but after sales service was first class. Would definitely use again.
Had found nice solid mid-sleeper bed for our daughter but was expensive in shops. Found room4kids online and had same furniture for lower price. Ordered and was delivered quickly and the furniture is great. Service was good so then ordered a chest of drawers from them. Only negative would be to check returns policy as it gives 7 days to return any item you don't want - we ordered a little bookcase but found it wasn't needed. Were eventually able to return an unused bookcase, but took special intervention from senior manager - which I suppose in itself was helpful of them.
I had ordered a cabin bed set with table, shelves, cupboard, chair and mattress from this firm after originally ordering with another on-line company who I had trouble with regarding correspondence and delivery to which the order had to be cancelled. The bed set was for my 8 year old daughter for her birthday so I was already anxious as the first company let me down by almost 5 weeks of waiting.
At first I was skeptical about ordering the same items from another on-line company with the experience I had with the first but I couldn't find this particular range of furniture at at an outlet.
However, I was pleasantly surprised by the service I received from rooms4kids. I had explained my previous experience and how I wanted the items in time for my daughter's birthday. They arranged all the delivery including the delivery of the mattress which was coming from a separate supplier so that I would receive everything the same day.
I was very impressed with their service as they would also reply to my queries almost immediately and I would happily recommend them to others.
Also, I have to mention how impressed I am with the quality of the items I bought and at a good price too - my daughter is very happy so, thank you!
I would happily give rooms4kids 10/10 for quality products, customer satisfaction, good service and ease of website use.
Good service and items exactly as expected although very little negation for delivery day or time.
Very happy with the service and communication from rooms4kids. I had shopped around online for the same item and found it competitively priced here, including delivery charges - I had previously made a big mistake and ordered this product from a disreputable online company...this time I did my homework and checked out the reviews for rooms4kids and am extremely pleased with the end result- delivered as promised, on time and in perfect condition. I would definitely order from them again.
We ordered the Julian Bowen Hornblower bed in white & with a mattress. The mattress arrived within a few days. An email I sent to room4kids enquiring about when the bed would be delivered was replied to within 24 hours (the bed would take longer as it would be coming direct from Julian Bowen). The email explained the date I should expect delivery, and that I would get another confirmation of delivery date 48hrs beforehand. This I did, with another telephone call to me the day before delivery, and on the day of delivery when within 15 minutes distance. Bed is of excellent quality, easy to assemble but solid and well built. I like that the runners for the drawers go under the drawers, thereby supporting then, and not at the sides of the drawer like normal, which results in collapsed bottoms(!) over time. Excellent customer service, both from room4kids and Julian Bowen, and a very fair price compared to their competitors. Recommended.
Found the bed I want for, and at a good price. Ordering was easy, delivery exactly when we wanted it (and we were pretty specific!), and the bed was quick and easy to assembly. Good quality too.
Highly recommend this company.
Good service from rooms 4 kids. One piece of the bed was broken in transit. Andy from rooms for kids sorted it and another part was delivered quickly.
Overall very impressed with service and product would definitely recommend.
Service was great and delivered on the date but the courier gave up on getting the item into my home. I had asked my Grandmother to wait for it since I was at work and it got left outside leaving my Grandmother to watch it. She had told him to leave it but I dont understand what courier in their right mind would think a 70 year old woman was going to be able to move a big box on her own.
Ordered a Children's toy from Rooms4Kids for my boys Birthday, as it was one of the best prices on the net. Wasn't until the next day that I wondered about the delivery dates ( as I had left it a little late ).
Emailed them in the evening with my concerns that the product wouldn't be with me in time and was thinking about cancelling, within 15 minutes I had received a email back asking when my boys birthday is and that they would do everything they could to get it to me with plenty of time.
Superb email communication resulted in the product getting to me super quick and with plenty of time.
Would recommend this company to anyone.
A specific Julian Bowen Chest of Drawers was needed to match existing furniture yet the range was being discontinued. Other companies could not supply it. It was also needed very quickly with just 5 days notice! Rooms4Kids were able to supply the chest at a very fair price and delivered it fully assembled within my time deadline. Really impressive and great communication all the way! Thank you - A great service!
I ordered a new cabin bed for my granddaughter from this site after reading a recommendation on Facebook.
They exceeded my high expectations with the delivery being exactly on the actual time that they advised.
I would absolutely recommend them to everyone.
Bought the hideaway bed for my daughter's room, enquired about the mattress for the second bed and got an instant reply. Delivery was less than the expected 10-14 days, only thing was the delivery driver not calling half hour before, but am happy with service and it's a great bed.
I made a user error during the payment process which meant my order was not completed and I didn't notice until the bed didn't turn up as expected. It took just one phone call and the problem was solved immediatly with the bed being delivered on the next morning. Really outstanding service reaction which saved a lot of tears from my daughter. I would give them 10 stars if I could. I whole-heartedly recommed this Company. And yes the bed is wonedrful, it went together perfectly with no Problems at all.
Shopping around for several items of Bedroom Furniture from the Cameo range, I cam across this company who was able to satisfy my pricing and delivery requirements. Not only that, Andy, the guvnor ( I think) is a very nice person to deal with, arranging delivery directly form the manufacturer in a really quick time frame. I whole heartedly recommend them.
Highly recommend Rooms4Kids. Excellent service , very helpful and obliging , and fantastic value. I ordered 6 beds and they are extremely good quality and very well made.
These items were bought for my parents, the 3 were coxmore oak tables an have no problems with them, they are solid an sterdy with no marks or any damage, great value for good furniture, thankyou, Paul Edwards.
There was a 5 week wait for the beds, although R4K did offer to refund us if we did not wish to wait for the product to be available. Sadly when the bed arrived the manufacturing quality was disappointing. Whilst the bed is sturdy and roomy, there are big gaps showing at the joints, particulary where the ladder joins the bed, and overall wherever a fixing needs to be screwed in, the laminated surface chips away once fixings have been fitted (despite using hand tools and great care). Rooms for kids responded quickly to our complaint, however stated that because we had not assembled the bed within 7 days of taking delivery, and had not identified any faulty parts BEFORE assembly, they were unwilling to help further. Unfortunately in our case the defective parts and poor quality were only visible after the 3hrs + it took us to assemble the bed. Overall I would not recommend this bed if you are looking for a well-finished piece of furniture.
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